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“MY HILTON TERRIBLE EXPERIENCE IN SAO PAULO”

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Hilton Sao Paulo Morumbi
Ranked #11 of 321 Hotels in Sao Paulo
VITORIA, Brazil
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“MY HILTON TERRIBLE EXPERIENCE IN SAO PAULO”
Reviewed 25 March 2014

The rate that was paid it was way too much for what was offered by hotel!I will never recommended this hotel for my family and friends!!Sao Paulo has many others five stars hotels with superior services for less money!!Dont ever ask for the Brazilian soup it was a shame!!they don't even offer a breakfast with out you paying 60,00 reais!!Internet services in the room only if you pay 60,00 reais a day!!Even the spa a pool you have to pay!the prices for the food and room services its absurd!!so if you want to have a pleasant stay and ave you money worth it make sure you look for another hotel!!

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Celia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_Morumbi, General Manager Assistant at Hilton Sao Paulo Morumbi, responded to this review, 28 March 2014
Dear Celia G,

Thank you for taking the time to share your experience about your recent stay at our hotel.
We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience.

Allow me to inform that we have another room category with rates including internet and breakfast. We also offer free access at the social areas: Living Well (GYM), Executive Lounge, Lobby and Restaurants.

We hope you will consider staying with us in the future.

Sincerely, Giovana Dornelles
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (164)
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Santiago de Cuba, Cuba
Level Contributor
695 reviews
127 hotel reviews
common_n_hotel_reviews_1bd8 184 helpful votes
Reviewed 22 March 2014 via mobile

Well located in a pleasant and quiet district, close to Congonhas airport.
Excellent customer service
Nice rooms, quite and comfortable.
Good food with a very attractive cellar, this is a very good Hilton hotel.

Stayed March 2014, travelled on business
Helpful?
Thank ClubGGG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_Morumbi, General Manager Assistant at Hilton Sao Paulo Morumbi, responded to this review, 1 April 2014
Dear ClubGGG,

Thank you very much for your opinion about our hotel!
I am glad to know that you only found good things to say about out services and products!

It will be a pleasure to have you back in our hotel at any time.
We will do our best to always provide you with a pleasant and productive experience!

With the kindest regards,

Giovana Dornelles
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lempaala, Finland
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 17 March 2014

I stayed 4 nights in this hotel during February. Location is great and all services exists very close. Very good selection when visiting business buildings in Morumbi. However price for night is too much when wifi and breakfast is not included in price. Anyway I enjoyed my stay and gym was best gym ever that I have visited. Not only because nice selection of training possibilities but also because most beautiful view. Exercising during sunrise is something you should try there. Do not forget your camera :)

  • Stayed February 2014, travelled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank jiiteejiikoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_Morumbi, General Manager Assistant at Hilton Sao Paulo Morumbi, responded to this review, 1 April 2014
Dear jiiteejiikoo,

I totally agree with you, the Sunrise and Sunset view from the 28th floor is breathtaking! It is something that we must share with the other travelers.

Our hotel works with different room’s category and prices. Next time try to stay at the Executive Room, this rate includes breakfast at the 26th floor (another brilliant view!) and internet.

If you need any help for further reservations, please let me know at giovana.dornelles@hilton.com.

Best Regards, Giovana Dornelles
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Coral Springs, United States
1 review
Reviewed 10 March 2014

Great hotel that delivers on the Hilton promise consistently. Very clean and luxurious rooms and bathrooms, staff were very well trained and extremely pleasant and helpful without exception. However, one comes to expect that in Brazil as a general rule. The added attraction of this hotel is the wide choice of restaurants in the mall adjoining the hotel (Entrance via basement of hotel). There is a food court with an excellent selection of reasonably priced options, which is important, considering the food at the hotel is quite pricey.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Rajiv K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_Morumbi, General Manager Assistant at Hilton Sao Paulo Morumbi, responded to this review, 1 April 2014
Dear Rajiv K,

Thank you very much for your kind words about our hotel! We are very glad to know that you had a nice stay here.

The food court underneath the hotel belongs to a business mall which connects all the towers inside the CENU complex. It is an additional facility to have a dinner or just relax and walk around.

We are looking forward to welcome you again.

Kindest Regards, Giovana Dornelles
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McLean, United States
Level Contributor
3 reviews
3 hotel reviews
Reviewed 7 March 2014

The hotel and the service were both excellent. I became ill and the desk staff arranged for both a doctor and prescription medications - all within 3 hrs of my calling the desk. The health club is also excellent.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Nicholas M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minneapolis, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 March 2014

I recently stayed at the Sao Paulo Hilton Morumbi and was on the executive level. The rooms were extremely quiet so I slept well. The executive lounge has a wonderful breakfast and good happy hour. Internet was included. The fitness center is large and excellent. The international lunch buffet was delicious.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Ann H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_Morumbi, General Manager Assistant at Hilton Sao Paulo Morumbi, responded to this review, 31 March 2014
Dear Ann H,

Thank you very much for your review about Hilton Morumbi!
It is very useful for us to know our guest’s opinions and our aim to meet every one of individual expectations.

We are very glad to know that you had a good night of sleeping and could enjoy the Executive Lounge and our gastronomy.

We are looking forward to have you back.

Sincerely, Giovana Dornelles
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ORD
Level Contributor
42 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 1 March 2014

the perfect business hotel, with an excellent executive floor (four of them!), a wonderful and helpful lounge with three food services daily, including a lovely buffet breakfast from atop the hotel with a gorgeous view of the city. Wireless is best in Brazil, where it is often challenged. Restaurants were so much better than expected, and lunch buffet included fresh cut sashimi, sushi, and more. Canvas restaurant rivals the best business ones around.

Room Tip: ask for a room on the executive floor facing the city
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  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank HighFlyerORD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Sao Paulo Morumbi

Property: Hilton Sao Paulo Morumbi
Address: Avenida das Nacoes Unidas 12901 | Torre Leste Brooklin Novo, Sao Paulo, State of Sao Paulo 04578-000, Brazil
Phone Number:
Region: Brazil > State of Sao Paulo > Sao Paulo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Sao Paulo
#10 Business Hotel in Sao Paulo
#11 Romantic Hotel in Sao Paulo
#11 Luxury Hotel in Sao Paulo
#13 Family Hotel in Sao Paulo
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hilton Sao Paulo Morumbi 5*
Number of rooms: 503
Official Description (provided by the hotel):
The contemporary, 28-floor Hilton Sao Paulo Morumbi Hotel is seamlessly integrated into the ground floor of the CENU business complex and shopping mall, and provides easy access to local attractions within the business district. Conveniently located, the hotel is just 8km from Congnhas National Airport and 35km from Guarulhos International Airport. The hotel offers luxurious room, comfortable lounge, roof-top pool and a unique health club and the Amazonian Spa. Premium dining options include the Canvas Restaurant, overlooking the large atrium lobby featuring a glass canopy and more than 170 wine labels. The comfortable and casual ambiance of Sol & Sombra restaurant offers breakfast specially prepared early in the morning and the delicious lunch with international menu. ... more   less 
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Also Known As:
Hilton Morumbi Sao Paulo Hotel Sao Paulo
Hilton Hotel Sao Paulo
Hilton Sao Paulo Morumbi Brazil
Sao Paulo Hilton

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