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Grand Hyatt Sao Paulo
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Reviews (3,687)
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All reviewsgreat hoteljapanese restaurantthe club loungebusiness triproom servicemarket placeoutdoor poolgreat businessbusiness districtrooms are spaciouschecking ingreat optionenjoyed my stayan upgradefitness centertrafficeau
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628 - 633 of 3,687 reviews
Reviewed 2 May 2014

The staff were professional and friendly. The rooms were quiet, clean, and well appointed with good internet connections, a desk, and the usual amenities a traveller could want.

Staff spoke great English (a welcome benefit for those of us less skilled at Portuguese) and the concierge was very helpful in making dinner reservations and providing advice.

We had club rooms, and access to the club lounge was great - drinks and snacks in the evening, a quiet area for breakfast in the morning, and soft drinks available all day.

We ended up eating at two of the restaurants at the hotel - Kinu and Eau French. While a bit pricey, Kinu was definitely worth a stop (try the izakaya menu for a great sample).

  • Stayed: April 2014, travelled on business
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Thank alphamatrix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_SP_Management, Gerente geral at Grand Hyatt Sao Paulo, responded to this reviewResponded 8 May 2014

Dear Guest,

Thank you very much for your review. I am very glad to read that you enjoyed our accommodations, helpful staff and the facilities of the Grand Club Lounge. On your next visit, may I suggest that you try our new restaurant, C-Cultura Caseira. The newly renovated space was inspired by Brazilian gastronomic heritage. The dishes feature comfort food flavored by the influences of Portugal and Italy. We hope to continue welcoming you in our hotel.

Thierry Guillot – General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2014

A nice business hotel in Sao Paulo. Arriving from an overnight flight and a three hour journey from the airport (traffic in Sao Paulo is bad), the check in was efficient but overtly welcoming. The rooms are nicely furnished and well-equipped. There are small bottled of water provided but not enough to keep you well-hydrated. The room layout needed a bit getting used to. The wardrobe is essentially in the bathroom. Having said that the bathroom is nice and big with a bath and shower which are fairly new. Housekeeping was doing a good job but were a bit erratic in replenishing supplies and I had to call several times for missing items which were delivered quickly. The breakfast is very good with some members of staff providing a friendly and quick service. However not all staff are of the same quality and it can take a while for drink orders to arrive. The food for room service was very good. There is a charge for internet connection in your room which a hotel of this standard should include in the room rate. I can highly recommend the massages in the spa. They are amazing and amongst the best I have had. You need a car/taxi to get anywhere and you should plan plenty of time due to the previously mentioned traffic. If you look for a hotel in the business hotel in Sao Paulo this hotel is recommendable.

  • Stayed: April 2014, travelled on business
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Thank Travelingbiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_SP_Management, Gerente geral at Grand Hyatt Sao Paulo, responded to this reviewResponded 8 May 2014

Dear guest,
It was a pleasure to read your review. Thank you for your important observations regarding our housekeeping standards and the service at breakfast. The relevant areas will be informed and we will reinforce training to ensure that you and all of our guests have a memorable stay every visit. Regarding the Internet access, we do offer special packages with Internet and breakfast included, please feel free to contact us directly next time you would like to visit us as we will surely find a special offer that matches your needs. We hope to welcome you back again very soon.
Thierry Guillot – General Manager

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Reviewed 28 April 2014

The service level was excellent. The restaurants could be better in terms of food. The rooms were very comfortable, particularly for business purposes. Internet connection even worked in the elevators. Lounge was crowded in the mornings, but cafeteria was very good.

  • Stayed: April 2014, travelled on business
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Review collected in partnership with Hyatt Hotels
Thank Pablo H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_SP_Management, Gerente geral at Grand Hyatt Sao Paulo, responded to this reviewResponded 2 May 2014

Dear Luis Pablo,
Thank you very much for your review. We are pleased to read that our comfortable accommodations and dedicated service were able to provide you with a memorable stay. We also thank you for your comments regarding our restaurants and Grand Club Lounge, as they will be used to better improve our services and training. We hope to have the chance to welcome you again on your next trip to São Paulo.
Thierry Guillot – General Manager

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Reviewed 26 April 2014

Great hotel with caring staff providing a very positive experience.
Rooms are spacious and well furnished with a large bathtub and a tropical shower.
Club floor lounge is very nice and quiet for breakfast with a view.
Pool area is also pleasant but limited number of seats face the water directly
The staff was really incredible - found me to return some money I had dropped inadvertently in the lift. Will always stay at the Grand Hyatt when in São Paulo from now on.

  • Stayed: April 2014, travelled as a couple
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Thank Wesou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_SP_Management, Gerente geral at Grand Hyatt Sao Paulo, responded to this reviewResponded 2 May 2014

Dear Guest,
It was a pleasure to read your review. We are very happy to acknowledge that we were able to provide you a memorable stay with our caring staff, spacious accommodations and leisure areas. Your loyalty only reinforces our mission of providing authentic hospitality and as you have mentioned your plans to stay again in our hotel in the near future, please allow me to present our loyalty program, Hyatt Gold Passport™, in case you are not yet a member. It offers exclusive benefits to our loyal customers, such as complimentary nights, free upgrades and much more. Our team of receptionists will be delighted to assist with enrollment on your next visit. We look forward to welcome you back once again!
Thierry Guillot – General Manager

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Reviewed 22 April 2014

Excellent hotel, still fairly decent prices (if you book in advance), excellent service, convenient location for business in Morumb and Brooklyn, Mall and food minutes away. GRU about 45-1.5h away (traffic), SP Con. 15 min.

  • Stayed: April 2014, travelled on business
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Review collected in partnership with Hyatt Hotels
Thank Roland B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_SP_Management, Gerente geral at Grand Hyatt Sao Paulo, responded to this reviewResponded 2 May 2014

Dear Guest,
Thank you for sharing with us and other travelers your impressions regarding your last stay. It is very rewarding to acknowledge that you consider us one of the best places to stay in São Paulo. On your next stay, please allow me to suggest that you visit our bars and restaurants, as I am sure that they will be a perfect complement to your trip. We hope to welcome you back again very soon.
Thierry Guillot – General Manager

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