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“Adequate: Nothing more or less”

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Sheraton Sao Paulo WTC Hotel
Ranked #44 of 324 Hotels in Sao Paulo
Certificate of Excellence
Westfield, New Jersey
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Adequate: Nothing more or less”
Reviewed 1 September 2014

The good news is the direct connection to the WTC Convention complex. So, if you have to be there this is a good spot from convenience and safety perspectives. It also is attached to a mall with decent enough food options in lieu of the rather short and uninspired hotel offerings.

The rooms are clean but tired. The hotel is in need of refreshing. The executive lounge is sparse at best. Breakfast is paltry compared to the main offerings in the restaurant, tables are not promptly cleaned and minimal guidance is available. That was the experience in the hotel as well. all things serviceable enough, but execution was not smooth despite an affable staff.

Overall, not a hotel I would seek out. But, if you need to be right there for business it is a good option.

  • Stayed August 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Business18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review, 3 September 2014
Dear Guest,

Thank you for choosing our hotel as your place in Sao Paulo and for sharing your opinion with us and other travelers.

We were very pleased to know that the structure of the WTC complex and the cleanness contributed to enjoy your stay. In addition, let us thank and inform you that we will treat your comments as opportunities of improvement!

We already have some plans for reform and modernization to better serve and satisfy our guests.

We hope to have you again as our guest on your next visit to Sao Paulo.

Best regards,

Bianca Tavano
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,118 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (118)
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Sonoma
Level 5 Contributor
43 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 26 August 2014 via mobile

I stayed at the WTC for several days. Enjoyed the pool, convenience to shopping and friendly staff. We had a very nice room (#1321). It was well appointed. I enjoyed the upgrade and the free breakfast buffet. One on ground floor and other on the 15th floor. Loved the pool. Not impressed with the gym. I would stay here again.

Stayed August 2014, travelled on business
Helpful?
Thank SonomaBob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review, 28 August 2014
Dear Guest,

Thank you for choosing our hotel as your place in Sao Paulo and for sharing your opinion with us and other travelers.

We were very pleased to know that the structure, the pool and the staff contributed to enjoy your stay. Be sure, with great satisfaction, we will forward your assessment to the hotel employees.

Hope to have you again soon in the Sheraton São Paulo WTC Hotel!

Sincerely yours,

Bianca Tavano
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bogota, Colombia
Level 5 Contributor
69 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 5 August 2014

Very good hotel, close to the offices, with a mall underneath but could be better.. The internet is not the fastest I have ever seen and the options in the TV are quite limited. The Tv is also in a very odd place staying diagonally place to the bed..

Room Tip: There are a few rennvated rooms.. do not forget to ask for one.
See more room tips
  • Stayed July 2014, travelled on business
    • Value
    • Service
Helpful?
Thank djalmabritto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review, 11 August 2014
Dear Mr. Britto,

Thank you for your evaluation and comments about your last stay with us. We were very pleased to know that the location and the facilities contributed to enjoy your stay.

In respect to the Internet and the TV, we would like to apologize for not achieving your expectations and tell you that we are analyzing some measures to better satisfy our guests.

Hope to have you again soon as our guest!

Sincerely,

Bianca Tavano
Quality Manager
Sheraton São Paulo WTC Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santiago, Chile
Level 5 Contributor
42 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 5 August 2014

You know what you get when you go a to Sheraton. Nothing fancy or out of extraordinary, mostly average. Room sizes are good, but furniture is old. Anyway is clean enough and is well located if you are traveling on business. The only thing out of context is price, but that is a given in Sao Paulo.

  • Stayed August 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Martin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review, 7 August 2014
Dear Mr. Martin,

Thank you for choosing our hotel as your place in Sao Paulo and for sharing your opinion with us and other travelers.

We were very pleased to know that the location and the cleanness contributed to enjoy your stay. In addition, let us thank and inform you that we will treat your comments as opportunities of improvement!

We hope to have you again as our guest on your next visit to Sao Paulo.
Best regards,

Bianca Tavano
Quality Manager
Sheraton São Paulo WTC Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
1 review
Reviewed 28 July 2014

The only good thing about this hotel is the size of the rooms, but that's where the positives stops. The room is very expensive for the experience you get. The internet connection is very unstable. The furniture is old and not well taken care of. The entire place feel like a once great hotel, but fading with every second.

  • Stayed July 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
Thank Sean L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review, 29 July 2014
Dear Sean,

I am truly sorry that your last experience with us was not up to your expectations.
We are here to serve you and knowing that we were unable to provide the service your were expecting is very disappointing.
Rest assured that every comment made is deeply appreciated and we will take action to resolve the problems you pointed out.

Since TripAdvisor does not provide more detailed information, I would love to hear more from you so I can personally verify what happened. Please, if you can, send me an email at laura.gallo@sheratonsaopaulowtc.com.

Thank you very much for the review and I hope you give us one more chance in the future to see all the improvements we are working on.

Cordially,

Laura Gallo
Quality Assurance Manager
Sheraton São Paulo WTC Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St. Louis, Missouri
Level 5 Contributor
51 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 27 July 2014 via mobile

This is the only hotel I've stayed at in São Paulo, so I don't have anything to compare. When I do, I may update this. Wifi was free in room. Breakfast on club floor was nice. Staff also very warm. Restaurants in food court in attached mall are not worth visiting.

Stayed July 2014
Helpful?
Thank Meanwhile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review, 5 August 2014
Dear Guest,

Thank you for choosing Sheraton São Paulo WTC as your hotel in Sao Paulo and for sharing your opinion with us and other travelers.

We were very pleased to know that the breakfast and the staff of our hotel contributed to enjoy your stay.

We are waiting for you in your next visit to the city.

Best regards,

Bianca Tavano
Quality Manager
Sheraton São Paulo WTC Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hollywood, Florida
Level 3 Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 July 2014

I'm a regular to this hotel since I moved abroad, using it for most of my business trips to Sao Paulo, having been in the property in more than 10 stays

The good: location, staff and if you get of of the "design"or renovated rooms
The bad: A night club (Clube A) working full throtle on the building. Noisy, obnoxious and loud, very loud, bringing something like "Noah's ark" experience if you happen to be around the lobby or elevators after 9-10pm close to a weekend.
The ugly: Avoid rooms in levels below 10th floor, specially those with numbers <10. It's impossible to sleep if the club is working. The staff was always helpful to move me to another room when possible when I was unlucky enough to be in a room where the club loud noise could be heard, but keep an eye on the tip of the floor / room number to be ok.

About Club A: if you are into the night clubs, it won't be fun.

Room Tip: Avoid rooms in levels below 10th floor, specially those with numbers <10. It's impossible to...
See more room tips
  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
Thank AyltonSouza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review, 5 August 2014
Dear Mr. Souza,

It is a pleasure to have you here as a regular guest! Thank you for sharing your opinion with us and other travelers.

We would like to apologize for the inconveniences caused by the Club A. Let us assure that we are analyzing measures to avoid this kind of setbacks.

We also appreciate your comments regarding the location and the staff and hope to have the opportunity to see you many other times!

Sincerely,

Bianca Tavano
Quality Manager
Sheraton São Paulo WTC Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Sao Paulo WTC Hotel

Property: Sheraton Sao Paulo WTC Hotel
Address: Avenida das Nacoes Unidas 12559 | Brooklin Novo, Sao Paulo, State of Sao Paulo 04578-000, Brazil (Formerly "Gran Melia")
Region: Brazil > State of Sao Paulo > Sao Paulo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Romantic Hotel in Sao Paulo
#17 Spa Hotel in Sao Paulo
#29 Luxury Hotel in Sao Paulo
#38 Family Hotel in Sao Paulo
#45 Business Hotel in Sao Paulo
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Sheraton Sao Paulo WTC Hotel 4.5*
Number of rooms: 296
Official Description (provided by the hotel):
Located in the heart of Berrini region where you can find major corporations headquarters and wide range of entertainment,dining and shopping, the hotel offers 296 world-class accommodations. Out of these, 67 are decorated by renowned architects composing the concept of “Design Hotel”, where guests can have a different experience every stay.Special Services: pillow menu,personal closet, free internet,swimming pool, Sheraton Fitness, in room fitness, in room spa, restaurant partners bills paid at check out, Bike it!, meeting rooms for hire and Sheraton Love That Dog Program. ... more   less 
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Also Known As:
Sheraton Sao Paulo WTC Hotel Brazil

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