We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Sao Paulo”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Hotel Novotel Sao Paulo Jaragua Convention
Ranked #31 of 326 Hotels in Sao Paulo
Certificate of Excellence
GreenLeadersSilver level
Reviewed 21 April 2014

  • Stayed: April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank stablelad69
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Lucila M, Gerente at Hotel Novotel Sao Paulo Jaragua Convention, responded to this reviewResponded 22 April 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Write a Review
Reviews (2,013)
Traveller rating
Traveller type
Time of year
Language
  • More languages

128 - 134 of 2,013 reviews

Reviewed 9 April 2014

  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank BebelIJ
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 8 April 2014

Although part of the Accor Group, this is not a business Hotel that has their act together. Common ‎areas look like a 4 star hotel, however the rooms are more like a 3 star and I stayed at the most ‎expensive room. The lower categories, fall into the 2-3 star range. This a cheap business Hotel in SP, ‎but there are better options available for this price range.‎

The food options are really good and of decent quality, the breakfast and the restaurant have good ‎variety and classy tasteful dishes, definitely good food.‎

The Internet is fast and runs smoothly without any problems.‎

The room in general, not being stunning or too modern, however, it has all the basic needs of the ‎guests.‎

The mini bar is not refilled automatically, I literally had to beg them to refill the mini bar, I had to call ‎over a span of 2-3 hours, no less than 5 times, begging them to send someone with some water and ‎other missing items in the mini bar. Each time, I was promised they are sending someone up “right ‎away”, only after a few hours and complaining to the manager did it finally happen. The second day ‎there was also no refill, only upon the 3rd day by night, did they do a refill, on their own accord.‎

The phone attendance is horrible, expect a 5-7 minute waiting time, for them to bother and pick up ‎the phone, you have to be very persistent every time you call front desk or room service.‎

Last but not least, I was there one day when they cleaned my room, the terrible BO of the staff, the ‎stench was unbearable. To my bad luck, I had food arrive at the exact same time, I was simply going to ‎vomit. I am afraid to say, I have never come across something like this, they entered the room and the ‎smell, just hit me like a ton of bricks, ghastly!‎

  • Stayed: April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank hidden01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucila M, Gerente at Hotel Novotel Sao Paulo Jaragua Convention, responded to this reviewResponded 11 April 2014

Dear Mr. hidden 01

I would like to thank you for your interest in writting about your experience, helping us to improve our services at Novotel Jaraguá.

I’ll share your review with our team to encourage them to better serve our guests always and guarantee the success of this hotel.

I'm really sorry, about the negatives points mentioned, and I can undersand your disappointment, but I'm very glad to have the opportunity to improve these points in Novotel Jaraguá.

I would like to take this opportunity of reply to inform you that we are already reforced the standars of Novotel services to the outsource enterprise that is responsable for the mini bar. And, I'm personally creating and taking care of a new mini bar control to improve this service and ensure that eventualities like this never happen again.

About the phone attendance service, I’ll share your review with the front desk manager to understand the situation and study some way to reduce the impact of the problem in our guests.

At last, I'm trully sorry about your last dissatisfaction but I can assure to you that I’ll personally talk with the responsables of this department to ensure that this kind of thing never happen again in Novotel Jaraguá.

If you need any further information please do not hesitate in contacting me.

Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 March 2014

Based less than a five minute walk from Republica, this hotel is ideally located and was a brilliant base for a few days sightseeing. Check-in was seamless and the hotel room was lovely - based on the 23rd floor allowed for a great view over Sao Paulo - and was very welcoming, clean and comfortable. The shower, too, was excellent and our whole stay here was very enjoyable. There's a wide range on offer at breakfast and the quality was very good. The hotel bar is reasonably priced and I'd happily recommend this hotel to friends or family.

  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Steven N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucila M, Gerente at Hotel Novotel Sao Paulo Jaragua Convention, responded to this reviewResponded 10 March 2014

Dear S_neil

I would like to thank you for your interest in writting about your experience, helping us to improve our services at Novotel Jaraguá.

I’ll share your review with our team to encourage them to better serve our guests always and guarantee the success of this hotel.

If you need any further information please do not hesitate in contacting me.

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 March 2014

Pros: price ($100 USD), centrally located, friendly & helpful staff, and clean & up-to-date rooms.

Cons: the room was small - more European sized, and the bathroom was quite small. The safe was also frustrating to operate.

However, as you can see, aside from the smaller room (small, by American standards), it's quite a nice hotel.

Stayed: February 2014, travelled with friends
2  Thank tyler_cp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucila M, Gerente at Hotel Novotel Sao Paulo Jaragua Convention, responded to this reviewResponded 10 March 2014

Dear Mr. Tyler

I would like to thank you for your interest in writting about your experience, helping us to improve our services at Novotel Jaraguá. Thank you so much for the criticism and praises!

I’ll share your review with our team to encourage them to better serve our guests always and guarantee the success of this hotel.

If you need any further information please do not hesitate in contacting me.

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 February 2014

This has been a classic hotel right in the city centre since the 1950s and was recently completely renovated. Now the rooms are well-equipped and very modern. The staff are very friendly and you could not find a better down-town location so I strongly recommend this hotel.

  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank markhillary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucila M, Gerente at Hotel Novotel Sao Paulo Jaragua Convention, responded to this reviewResponded 6 March 2014

Dear Mr. Markhilla

I would like to thank you for your interest in writting about your experience, helping us to improve our services at Novotel Jaraguá.

I’ll share your review with our team to encourage them to better serve our guests always and guarantee the success of this hotel.

If you need any further information please do not hesitate in contacting me.

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 January 2014

This is a great hotel to stay in. The rooms are excellent, the staff is very helpful, the breakfast is nice, internet speeds are ok, you also have computers to use for free in case required, front desk will print pages for you for free (recycled pages \m/).

Maria at front desk sent a letter to my room with address, walking directions and openings hours of vegetarian restaurants - a beautiful gesture considering I only mentioned that I'm a vegetarian and dint seek help. She also made sure the room service food was always vegetarian. It was truly one hotel in which every staff wanted to help you.

Kids stay free with parents and also get free breakfast.

The only slight hiccup was that it was very difficult to order food or laundry since that staff did not spoke English. Also, there are almost no vegetarian options. However, the front desk made sure that they helped me in this regard proactively everyday (after I spoke about it just once). The AC does not have a remote for lazy people like me. And parking charges (like rest of Sao Paulo) are steep.

But this is a hotel I'd recommend to anyone going to SP - for business or leisure.

  • Stayed: January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Sarcascism
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Sao Paulo hotels
Republica
Nobile Hotel Downtown
Nobile Hotel Downtown
#59 of 326 in Sao Paulo
1,638 reviews
Consolacao
Pergamon Sao Paulo Frei Caneca
Republica
Bourbon Sao Paulo Express Hotel
Show Prices
Show Prices
Show Prices
Bela Vista
H3 Hotel Paulista
H3 Hotel Paulista
#38 of 326 in Sao Paulo
590 reviews
Bela Vista
Mercure Sao Paulo Paulista
Mercure Sao Paulo Paulista
#45 of 326 in Sao Paulo
701 reviews
Republica
Hotel Boulevard Inn Sao Paulo
Hotel Boulevard Inn Sao Paulo
#86 of 326 in Sao Paulo
323 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Novotel Sao Paulo Jaragua Convention? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Novotel Sao Paulo Jaragua Convention

Address: Rua Martins Fontes 71, Sao Paulo, State of Sao Paulo 01050-000, Brazil (Formerly Holiday Inn Select)
Region: Brazil > State of Sao Paulo > Sao Paulo > Consolacao
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Family Hotel in Sao Paulo
#13 Green Hotel in Sao Paulo
#15 Romantic Hotel in Sao Paulo
#20 Best Value Hotel in Sao Paulo
#22 Business Hotel in Sao Paulo
#22 Luxury Hotel in Sao Paulo
Price Range: £43 - £83 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Novotel Sao Paulo Jaragua Convention 4*
Number of rooms: 415
Official Description (provided by the hotel):
The 4 star Novotel Sao Paulo Jaragua is ideal for a business trip to Sao Paulo. It is located in the city centre, which is both the business centre and the historic, financial and cultural heart of the city. Surrounded by gourmet restaurants, the hotel features 415 rooms (332 non smoking rooms and 106 suites), 25 meeting rooms for seminars and conferences, 24 hour guest services, 2 restaurants, a bar, parking, a gym and the Jaragua Theatre, host of a number of popular shows performed in the city. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, ACCOR, Hotels.com, Agoda, TripOnline SA, Expedia, Ebookers, HotelsClick, Evoline ltd, Cancelon, 5viajes2012 S.L., getaroom.com and HotelQuickly so you can book your Hotel Novotel Sao Paulo Jaragua Convention reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Novotel Sao Paulo Jaragua Sao Paulo
Novotel Sao Paulo
Sao Paulo Novotel
Hotel Novotel Sao Paulo Jaragua Convention Brazil

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing