This is a place I struggled to understand since the first day.
Good (not much of it) and bad:
Despite some efforts, it struggles to keep customers satisfied and wanting to come back. I am a platinum member with Accor. Even so, out of 5 requests (nothing extra-ordinary), 4 had NO as the default answer. Explaining common practices/standards in other 4star hotels (even of Novotel chain), opens the possibility of getting what is needed. This is probably due to how young the staff/management is and its relative inexperience. They don't talk to each other, so make sure you always talk to the same person about the same problem not to waste lots of time. Call the laundry to have your clothes delivered, check them and make sure they are not damaged (as happened to 2 colleagues). Keep receipts of everything, as what is (or is not) in the system is not necessarily what happened. Hotel restaurant: factor in at least 40minutes to be served when it's empty (not talking about room service). Internet: painfully slow. Aircond has a life of its own.
Old and new:
Room style belongs to the 80s. Pipes for hot water might be older, as it takes average 10minutes to get it. Only reception is new, but that's not where you will be sleeping.
All in all, a 4 star hotel which deserves maximum 3; a Novotel venue which feels Novotel only for the branded gadgets for sale at the lobby.
Go if you interest is in downtown and if rate is very convenient.
- Official Description (provided by the hotel):
- The 4 star Novotel Sao Paulo Jaragua is ideal for a business trip to Sao Paulo. It is located in the city centre, which is both the business centre and the historic, financial and cultural heart of the city. Surrounded by gourmet restaurants, the hotel features 415 rooms (332 non smoking rooms and 106 suites), 25 meeting rooms for seminars and conferences, 24 hour guest services, 2 restaurants, a bar, parking, a gym and the Jaragua Theatre, host of a number of popular shows performed in the city. ... more less
- Reservation Options:
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- Also Known As:
- Hotel Novotel Sao Paulo Jaragua Sao Paulo
- Novotel Sao Paulo
- Sao Paulo Novotel
- Hotel Novotel Sao Paulo Jaragua Convention Brazil