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“Good hotel, nice location, friendly staff”

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TRYP Sao Paulo Jesuino Arruda
Ranked #57 of 323 Hotels in Sao Paulo
Certificate of Excellence
Mexico City
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Good hotel, nice location, friendly staff”
4 of 5 bubbles Reviewed 1 July 2014

This was the third time that I have stayed at this hotel but was the first one with the family and during the World Cup with a completely full hotel. The hotel is very well located at Itaim Bibi neighborhood, breakfast is very good, and staff was friendly and helpful. Rooms, though very small (usual in Sao Paulo), are comfortable. We had a problem with a FedEx delivery that couldn’t be received two days in a row, but the General Manager called to offer apologies and offered free transportation to the FedEx office, so no complains here. Very good experience in general.

Room Tip: Choose a room on a high floor to enjoy the view of the city from your own private balcony.
See more room tips
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank robtoledo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vinicius_TrypJA, Gerente geral at TRYP Sao Paulo Jesuino Arruda, responded to this review, 3 July 2014
Dear robtoledo,

Many thanks for your kindly review, we would always be very pleased to have your opinion about us!

We hope to be just your third time of many others.

It’s a pleasure knowing that your stay was so nice with a friendly and helpful treatment of our staff, plus a good breakfast inter alia. Mainly have solved optimally the problem with FedEX.

See you next time.

Best Regards,
Vinicius Corrêa – General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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534 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Weston, Florida
Level Contributor
77 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 5 June 2014

Positive: Well located.
Negative: Bad experience
The service is bad, nobody welcomes you when you enter the hotel or pass by the reception area
The food is terrible (restaurant and room service)
Room has a good size, bed is comfortable, but the TV set is minimum, very difficult to watch anything!
Gym is a miniature...

Room Tip: choose another hotel
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gcmdv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vinicius_TrypJA, Gerente geral at TRYP Sao Paulo Jesuino Arruda, responded to this review, 8 June 2014
Dear Mr. Gcmdv,

We’d like to thank you for this review about us.

Your comments regarding your last with us were brought to our attention and we would like to kindly ask you to accept our sinceres apologies.

Let us reassure you that we have immediately taken all the necessary measures in order to solve such inconvenience and to avoid this to happen again.

Your comments have been considered by our Quality system as an opportunity to improve our services.

Wishing to win back your trust, we look forward to welcome you back at the TRYP Jesuino Arruda in the near future.

Best Regards,
Vinicius Corrêa – General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miramar, Florida
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 11 April 2014

This is a well located hotel in the business district of Itaim in SP. As in most of the Melia hotels in Brazil, attention of the personel, environment, quality of the food and other services are good. Rooms are big enough and higher standard than other options in Brazil, even in the more expensive ones. Definitely one of the good options for business traveling in this city

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International

Helpful?
Thank Enrique R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vinicius_TrypJA, Gerente geral at TRYP Sao Paulo Jesuino Arruda, responded to this review, 14 April 2014
Dear Mr. Enrique,

We would like to thank you so much for taking the time to bring to our attention your opinion regarding your stay with us.

Your comments about attention, environment and food’s quality were deeply appreciated!

We are very happy knowing that you compare us with other similar hotels and prefer stay here as the highest standard one.

We will be looking forward to welcome you back at the TRYP Jesuino Arruda hotel many other times in the near future.

Sincerly,

Vinicius Corrêa – General Manager
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Texas
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed 10 July 2013

Stayed here on business. The check-in process took 20 minutes. After I returned home, the hotel claimed they had not received payment...which made no sense because they had my credit card when I checked in and they did not say anything at check out. The Internet service was not functional. I will not stay here in the future.

  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank msne_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vinicius_TrypJA, General Manager at TRYP Sao Paulo Jesuino Arruda, responded to this review, 16 July 2013
Dear Guest, We apologize for the inconveniences you had to face during your last stay at the TRYP Jesuino Arruda. In order to improve the quality of our services we would like to know more details of your stay with us. Could you please get back to gergeral.jesuino@tryphotels.com.br with your full name and contact address? Thank you very much in advance. Best regards, Vinícius Corrêa – General Manager.
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Rio de Janeiro
Level Contributor
58 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed 5 June 2013 via mobile

Nice rooms, but a bit small for the value. Location is just average as the hotel services and staff.

Breakfast is expensive for what it offers and is not worthy.

There are better options in the area.

Not good value for its price.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GabrielRJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vinicius_TrypJA, Gerente geral at TRYP Sao Paulo Jesuino Arruda, responded to this review, 24 June 2013
Dear Mr. Gabriel,
Thank you for your choice during your last visit in São Paulo.
We have shown your commentaries to the responsibles of each area to solve the problems such as the offerings to our breakfast.
We are very unfortunate to know that our region and the size of the hotel did not pleased you. About our staff we will be doing trainings and talk to them to be able to give better services.
Hoping to have another opportunity to see you back hotel.
Best Regards
Vinicius Correa
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Vancouver, Canada
2 reviews
3 of 5 bubbles Reviewed 2 June 2013

In March 2013, during my stay and in mid-week, my room rate increased by just over 27%. There was no special event occurring, but management told me the following: "we are working with the concept of best available rates that changes according to the periods of low or high occupation. The best rates are available to guests that make reservations with more anticipation and in general you can find smaller rates available on the weekends and higher during the week.". Two thoughts on this: (1) in 33 years of global travel, I have never had this experience before unless a major, well known event is taking place in which case I am forewarned about the rate increase, and (2) like the airlines, this clearly discriminates against the business traveler. Lower weekend rates are not a new policy for this hotel, or most others in São Paulo. I was also told the floating rates are a policy of Melia hotels globally. Be forewarned.

Room Tip: Rooms with a sliding door and balcony are nice for longer stays.
See more room tips
  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vinicius_TrypJA, Gerente geral at TRYP Sao Paulo Jesuino Arruda, responded to this review, 25 June 2013
Dear Mr. Michael,
Thanks for your comments.
We understand all your concerns about our room rates.
We have checked, and actually in the period of your stay, we were with a couple of rooms available, as you know, we work with dynamic prices, and under periods of high occupancy, the room rate gets higher.
This concept is very used in the major hotel chains all over the world, and in the airlines.
We understand that there are some periods with higher rates, although there are periods, even on week days that you can find special rates, it depends on of the advance you make the reservation.
Please, let us know the dates of your next stays, so we will be able to offer you a price where will fit you better.
As you are a very special client to us, also, please let us know your company contacts, this way, we can make a contact and check a loyalty program where you can get benefits such as discounts in room rates or a special agreement.
Best Regards
Vinicius Correa
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buenos Aires, Argentina
Level Contributor
146 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
3 of 5 bubbles Reviewed 22 April 2013

I stayed for five nights at this hotel, well located, good rooms, and nice staff. Very good restaurant around.
I found very stupid as a company policy to charge R$40 per day ( 20 U$D) for internet connection when they have a free one, both are equally slow. Please be wise and upgrade your internet connection and include it on the room rate.

As a non smoker I was given a smoking room upon arrival, but as I complain, the recepcionist inmediately change my room.

TV channels are all in portugese, but one in japanese, and CNN. Also de quality of image and sound is poor, I belive that this two points are important for international travellers.
Good breakfast, rates are ok for Sao Pulo

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank robyferrari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vinicius_TrypJA, Gerente geral at TRYP Sao Paulo Jesuino Arruda, responded to this review, 7 May 2013
Dear Mr. Robby Ferrari,
We thank you for your choice during your last stay in São Paulo and your comments.
Regarding the misunderstanding about the non-smoking room given to you upon your arrival, we would like to apologize and the responsible for this area have been notified and will take the necessary actions so it will not happen again.
Concerning the TV and the internet access we are in a open study to get them better always looking forward to suit all your needs.
Hopping to see you back soon in our hotels.
Best Regards
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about TRYP Sao Paulo Jesuino Arruda

Property: TRYP Sao Paulo Jesuino Arruda
Address: Rua Jesuino Arruda, 806, Sao Paulo, State of Sao Paulo 04532-082, Brazil
Phone Number:
Region: Brazil > State of Sao Paulo > Sao Paulo > Itaim Bibi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#17 Romantic Hotel in Sao Paulo
#49 Business Hotel in Sao Paulo
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — TRYP Sao Paulo Jesuino Arruda 3.5*
Number of rooms: 144
Official Description (provided by the hotel):
Welcome to the TRYP Jesuino Arruda Built in Parisian style, the TRYP Jesuino Arruda blends into the neighbourhood in which it is located, Itaim Bibi, one of the most elegant in Sao Paulo. It is the perfect location to understand the essence of the local inhabitants: culture and pleasure without being too serious. In short, it is an important business centre in the city. The hotel has 21 floors and 145 spacious, well decorated and well equipped rooms to receive guests whether travelling for business or for pleasure. All the rooms offer a wide range of facilities, including free WiFi internet, telephone, air conditioning, cable TV and minibar. The hotel welcomes guests with pets. Dogs and cats of any size can stay with their owners in the rooms (see hotel policies). As well as the comfortable rooms, the TRYP Jesuino Arruda has a fully equipped Fitness Centre for your health and wellbeing and the Novedad Restaurant, serving delicious and contemporary cuisine. The hotel also provides spaces for social and business events that are equipped with the latest technology and that offer superb personalised service with the Melia Hotels International guarantee of quality. TRYP Jesuino Arruda accepts lodging with dogs and cats in the apartment. There are specific rooms with wood laminate flooring and balcony, to facilitate the presence of your pet on site. We even offer a walk of medium size, two pots for water and food, toilet mat, toy / teether and, as a courtesy, a package with some sort of cookie / bifinho according to the animal. However, animal owners should be responsible entirely for the furniture of the apartment, in case of damage caused by the pet. There is an additional cost per day of $ 50.00 for the animal stay. ... more   less 
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Also Known As:
Tryp Jesuino Arruda Hotel Sao Paulo
TRYP Sao Paulo Jesuino Arruda Brazil
Tryp Hotel Sao Paulo

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