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“All good! Try to avoid 105! ”

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Quality Suites Oscar Freire
Ranked #91 of 321 Hotels in Sao Paulo
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“All good! Try to avoid 105! ”
Reviewed 14 May 2014 via mobile

They had booking problems with my late arrival. Better confirm also directly, not just via internet booking services. Very helpfull people. Breakfirst fair. In walkable distance to many nice restaurants and good shopping! I would go again.

Helpful?
Thank Andreas K
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
ahiqsih, Gerente de recepção at Quality Suites Oscar Freire, responded to this review, 26 May 2014
Hello Mr. Andreas. First, we would like to apologize for the inconvenience you had upon your arrival at the hotel. We greatly appreciated your feedback comments. We hope to see you soon at our hotel!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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701 reviews from our community

Traveller rating
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    137
    48
    27
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161
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300
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 April 2014

This is a well-positioned hotel. There were a couple of members of staff who deserve recognition: Aline and Barbosa for their professionalism and friendly smile. The rest of the staff seems not to care, let alone help a guest.

I have a firm grasp of hospitality industry since I studied Hotel and Catering in Europe. I also travel frequently all over the world for work and prefer to ignore negative experiences and I have never written a review before due to lack of time but I feel strongly about this experience and I want to prevent other people going through the same issues.

Decoration is dated, tired and corners of the shower room are extremely dirty to the point of repugnance. Some of the rooms are been refurbished but there is no excuse for poor hygiene. The room was smelly as I entered, there were finger nails in the bathroom floor and one of the towels had blood stains.

The room was noisy, therefore not great if you intend to have a decent night sleep and wake up fresh in the morning. I stayed at the hotel for 5 nights (end of April 2014).

On the first day I asked someone to point me towards the direction of Ibirapuera Park. Despite being a well known park this particular member of staff did not know and was not interested in asking a colleague or checking the internet, etc.

I asked reception one evening what was the best way to get a message to a colleague who was also staying there. I was told to write a note. The lady promised to drop at my colleague's room. I explained it was important as this was about a meeting we had on the following morning. The note was never delivered. Perhaps the staff is confused about room numbers as I was woken up by reception the following night at 00:30 am. The voice at the other end of the line said I requested an alarm call. I did not.

Restaurant was sound and it is convenient if you want to eat something in the evening before going to bed. It is certainly not worth a special trip.

The gym was not available as it was under maintenance, I was told. Despite having several alternative gyms within walking distances the management did not offer any alternative. This reflects the level of service of this hotel. When I requested to speak to the manageress I was told to come back after a certain time, which I did. The manager did not leave her office to speak to me and sent a message saying that if I wanted to use the gym I had to pay for it separately.

As the management did not bother to speak to me when I was standing at the reception desk, there is no need to reply to this message. I have stayed at this hotel several times in the past and this visit was my last. I just want potential guests to be aware of the facilities, level of service and hygiene standards provided.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Junior V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ahiqsih, Gerente de recepção at Quality Suites Oscar Freire, responded to this review, 26 May 2014
Dear Mr. Junior. First, we would like to apologize for all the inconveniences you had during your last stay at our hotel. Your feedback is highly appreciated and will help us to improve our ability to serve you. Please feel free to contact me through my email (serviços.qsih@atlanticahotels.com.br) or call me at (55 -11 - 21374555) before your next stay. We hope to be able to restore our relationship.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Geneva, Switzerland
Level Contributor
255 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
Reviewed 2 March 2014

The is supposed to be a 4 star hotel, nicely located around Paulista Avenue, safe, with lots of restaurants , shopping places around. We checked in and was received by non English speaking receptionist. we were so surprised Brazil being a top tourist destination, we would have thought that communicating in English wouldn't be a problem! and it was a problem! fortunately, there was one young lady Kelly, who spoke a bit of english and the following day we found a nice young man who managed to help us in our directions in English. The rooms are newly furnished with a kitchenette , we had a king size bed, and very comfortable. we spent 3 nights in Sao Paulo, although breakfast was good, its the same buffet everyday. otherwise, internet worked very well in the room, the porters were all very helpful..am sure the people at the Reception too are helpful if only they could communicate in English.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Adelaida Gigi P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ahiqsih, Gerente at Quality Suites Oscar Freire, responded to this review, 25 March 2014
On behalf of Quality Suites Imperial Hall, kindly accept our sincere apologies for not being able to provide you the high standard of hospitality. We would like to inform you that we are working on our associates in order to improve the communication in english with our guests. We hope you will see the improvement and enjoy your time with us in your next visit. Please feel free to contact me if you have any further questions or comments concerning your stay. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buenos Aires, Argentina
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 8 November 2013

Location Is uncomparable. Cost Benefit Win Situation . Many restaurants and high end stores and art galeries arund. Its a very nice and safe place to go to. Very many thanks to all the people at the hotel , I have had a wonderful stay , aside form the great service you have all provided , you are all really good people. Alexandro, Natalia ( Reception) Thank you very much ... You have made my lif emuch more easy in Sao Paulo

Room Tip: Choose one near the internet routers , internet signal can be tricky at times
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  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VictorJmc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ahiqsih, Gerente de relações com clientes at Quality Suites Oscar Freire, responded to this review, 17 February 2014
Google Translation
Gostaríamos de agradecer pelos elogios.Ficamos muito felizes que tenha gostado do nosso hotel. Esperamos que volte a se hospedar conosco em breve!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brooklyn, New York
2 reviews
Reviewed 11 September 2013

I stayed here on a recent business trip, and I have to say I was very pleased overall.

Rooms have been redecorated
Nice to have a kitchenette
Bown of fresh fruit delivered to my room each afternoon
Nice breakfast buffet (included in price)
Very good restaurant downstairs (souffles are wonderful)
Good service at the front desk, plenty of staff speak English

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marsh_12360827
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ggeralqsih, Manager at Quality Suites Oscar Freire, responded to this review, 27 September 2013
We appreciate your compliments about our hotel. Thank you for choosing Quality Suítes Imperial Hall and we hope to see you again soon in our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, Florida
Level Contributor
56 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 19 October 2012

This hotel is very well located. The rooms are large, clean and have a small kitchen with fridge. The bed is really good. The rest of the fittings and fixtures are old and dated especially the bathroom which could really use a refurbishment. For Sao Paulo the hotel is also good value for money.

Room Tip: Make sure you ask for a high floor and a room not facing the avenue. Otherwise make sure you have go...
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  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank esrubilsky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 September 2012

While not a classic style business hotel, the Quality Suites offers suburb amenities and comfort for the price. Great location in the garden area of SP near high end shopping, if that is your thing, and lots of restaurants. The suite was not large but it offered everything you need for comfort. Most importantly, the room was very clean. The bed and pillows were very comfortable and bathroom amenities were well stocked. My only complaints here are that the TV while large and flat-screened was located in the small "living room" area and was not visible from the bed, there were only two channels in English (CNN & Bloomberg) and the internet connection became very slow during peak hours but worked fine otherwise. Also, the work-out area is an afterthought but is complimented by a nice pool and sauna. The front desk and staff were flawless. They were very courteous and professional. I would stay here again on business.

  • Stayed August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Doogie20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Quality Suites Oscar Freire

Property: Quality Suites Oscar Freire
Address: Consolacao Street, 3555, Sao Paulo, State of Sao Paulo 01416-001, Brazil (Formerly Quality Suites Imperial Hall)
Region: Brazil > State of Sao Paulo > Sao Paulo > Jardins
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#121 Business Hotel in Sao Paulo
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Quality Suites Oscar Freire 3.5*
Number of rooms: 142
Official Description (provided by the hotel):
Hotel located in the heart of Jardins, just a few meters from the famous Oscar Freire Street! Close of the best in design, gastronomy and fashion, Quality Suites Oscar Freire has the perfect structure for those who come to São Paulo for business or pleasure! The 142 rooms are carefully decorated with elements that guarantee comfort of our guests! At the convention center it is possible to arrange from small to large meetings for up to 150 people in auditorium! The Marcel Restaurant, traditional and french, guarantees the excellence of service through its delicious menu and with its unmissable gruyere cheese souffle! Our sufle was considered gastronomic patrimony of the city of São Paulo! ... more   less 
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Also Known As:
Quality Suites Imperial Hall Hotel Sao Paulo
Quality Inn Sao Paulo
Quality Suites Oscar Freire Sao Paulo, Brazil

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