I’ve stayed in a few Tryp hotels in this area of Sao Paulo and most gave a good return for the money. But this hotel cleanly breaks from that theme and is not at all well run. A shame as its location is fantastic, set on a quiet side street dotted with great hotels and bars.
The check in was painfully slow. I reminded the clerk three times I needed a non smoking room which he readily agreed to. Of course when I got to my room it was a smoking room. Trying to get this corrected at the front desk caused complete confusion. I could have asked them to telepathically transport me to Neptune and gotten the same reaction.
The room I was given had just about everything broken that could be. Lights burned out in the bathroom, towel rack falling off the wall, no slippers (Tryps always have these) and the alarm clock was broken and could not be set. The bath towels were so course they could plausibly be used to grind down raw stone. The rooftop gym had no towels (just a paper towel rack).
In the morning I went to the coffee bar and asked for a coffee. Crazy me. More confusion. Lots of hissing and clanking from the espresso machine and after ten minutes I received an ice cold cup of coffee. When I brought this up, the coffee bar person just shrugged and smiled. Either the machine did not work or he was not trained to run it.
At checkout the final insult: I had paid for the upgraded deluxe room which at other Tryps includes internet and breakfast. Not so at this doghouse. It was not included.
Tryp should either sell off this property or remove the manager and bring in someone who pays attention to the details. I stay in hotels around the world and this is one of the most poorly run ever. Too bad as it has potential.
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- Also Known As:
- Tryp Itaim Hotel Sao Paulo
- Tryp Sao Paulo Itaim Hotel Brazil