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“Great hotel” 4 of 5 bubbles
Review of Wyndham Sao Paulo Berrini

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Wyndham Sao Paulo Berrini
Ranked #86 of 322 Hotels in Sao Paulo
Bogota, Colombia
Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Great hotel”
4 of 5 bubbles Reviewed 18 July 2012

Stayed for a week in a business trip, great hotel, the personnel were always helpful. Lot of restaurants and a shopping mall nearby. Some of the staff speaks english and spanish. The room was good and clean. During the first couple of days the internet was bad, but they fixed it and for the rest of the week it worked perfectly.
The restaurant is closed at noon, breakfast and dinner were really good.

Room Tip: I think being near a busy avenue, get your room above 5th floor.
See more room tips
  • Stayed June 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank choppan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ggeralqbe, Gerente geral at Wyndham Sao Paulo Berrini, responded to this review, 8 August 2012
Dear Guest,

Thank you very much for staying with us and for writing your review.
Your comments have been treated by our quality department as an opportunity of improvement, and we thank you for your compliments, which have been shared with our team.
We expect to always have your trust and to host you again soon at our hotel.

Kind Regards,

Ronaldo Martins and team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

909 reviews from our community

Traveller rating
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    181
    49
    25
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (9)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Providence, Rhode Island
Level Contributor
101 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
2 of 5 bubbles Reviewed 24 May 2012

This is a business hotel with mid-range service and amenities. The lobby is comfortable, and the included breakfast buffet is varied and tasty. I felt secure, and the service was pleasant.

The good: great location next door to the Sheraton WTC conference center - you can't beat the convenience if this location is near where you need to be. There's also a great restaurant / Bar next door (Deck 18) - we spent several evenings enjoying good food, drinks, and great service in their semi-outdoor location.

The bad: my guest room was worn out. There were many little problems, none of which were a big deal, but they all added up to a dissatisfying experience. All of the furniture and fixtures were seriously worn, with scratches and nicks on all the furniture. The shower head was broken, the carpet had a huge stain, and the whole room was not very clean. The beds are definitely not international class - they remind me of a college dorm room bed. Worst of all, the toilet wasn't clean - there was a lot of who-knows-what on the rim of the toilet.

The rooms don't come with an iron or an ironing board. You can ask for one, but you will only be allowed to keep it for one day unless you call to ask to keep it for another day. The hotel doesn't have any face cloths, so you have to wash with a medium size towel. The windows are quite thin so you will hear traffic and the loading-dock at the WTC, and if you go to bed early, you will hear the boisterous basketball players across the street (thankfully, they stop at 11pm).

All-in-all, it's probably worth it if you can get a very cheap price, and a room on a high floor. Some of my colleagues who were staying with me on this visit said their room wasn't as worn out as mine, so maybe there are better rooms.

If they could update the room, improve the service just a bit, and keep the rooms a lot cleaner, this would get a rating of "excellent"

Room Tip: ask for a quiet room as the windows are thin
See more room tips
  • Stayed May 2012, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank 5Continents3toGo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ggeralqbe, General Manager at Wyndham Sao Paulo Berrini, responded to this review, 4 June 2012
Dear Guest,

We would like to thank you for staying with us and taking the time to writte a review avaluating your stay.
Your comments have been treated by our quality department as an opportunity to improve our services and facilities.
We wish to host you again on our hotel soon.

Best Regards,

Ronaldo Martins and Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Haven, Connecticut
Level Contributor
76 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed 12 May 2012

The good: Near to the CENU and walking distance to the metro. There are a lot of restaurants near the hotel and a shopping mall. They have a small gym, but is okay. Breakfast is good. The room was clean and the connection to the internet was good. The staff is friendly and helpful. Some of the staff speak English and/or Spanish. The room use 110 Volts power U.S. type electricity connectors (no adapters required). Two gas stations with convenience stores near to the hotel. There are several shopping malls near to the hotel - need to take a taxi.

The bad: Air conditioning system was leaking water over the desk and sometimes the noise of the compressor was really loud. -- I notified the front desk and the leaking was resolved the same day. No supermarkets close to the hotel.

  • Stayed April 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank JorgeRLuquis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ggeralqbe, General Manager at Wyndham Sao Paulo Berrini, responded to this review, 15 May 2012
Dear Guest,

First of all, thank you very much for staying with us and for reviewing your experience at Quality Berrini.
In order to better serve your expectations and to offer an excellent service we rely on your opinion and suggestions.
We would like to apologize for the inconvenient caused by the leaking at the air conditioning in the room and we hope to host you again soon at our hotel.

Best Regards,

Ronaldo Martins and Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rio de Janeiro, RJ
Level Contributor
24 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
2 of 5 bubbles Reviewed 26 March 2012

Pros: clean, good rooms, nice location if you need to close to SP WTC.
Cons: 1) although the air conditioning system is a split wall machine, the compressor is located inside the room (hidden behind a wooden structure near the ceiling) and the noise during the night is unbearable.
2) The reservation was made for 3 people and at the time of check-in the room had only one single bed. The person in the front desk told me that the reservation was made for only 1 person, but didn't know how to explain the fact the someone from the hotel called me 2 days before informing the difference to paid by the 2 other guests... Any way, this problem was quickly solved.
3) A taxi was order at the front desk and after a 15 min wait, no taxi showed up... No other measure to call a taxi was taken and I decided to take one by myself at the street.
Also, a 15min local telephone call (comprising 16 reais) that have never been made appeared in the final bill.

  • Stayed March 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Henrique R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ggeralqbe, General Manager at Wyndham Sao Paulo Berrini, responded to this review, 30 March 2012
Dear Guest,

We have known your comments concerning the inconvenient experienced with the air conditioner at your room and with your reservation, and for that we would like to apologize.

We would like to thank you for taking the time to write a review concerning your stay with us. In order to attend your expectations and offer a good quality service we count on your opinion and suggestions.

We expect to have your trust and to have the chance to host you again soon at our hotel.

Best Regards,

Ronaldo Martins and Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tel Aviv, Israel
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 17 March 2012

Stayed at the Quality Berrini this week for a conference at the WTC. Literally less than a minutes walk away from the hotel as well as a few minutes from some of my major customers. Traffic in Sao Pauolo is a nightmare so this is already a massive plus.

The staff are friendly and efficient. Rooms not fancy but has everything you need including free internet. Breakfast is included as well as free coffee at the reception area.

Overall a good experience and if I am in the neighbourhood will probably return

  • Stayed March 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank BarBarYPartRIdGe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ggeralqbe, General Manager at Wyndham Sao Paulo Berrini, responded to this review, 22 March 2012
Dear Guest,

First of all we would like to thank you for staying with us at the Quality Berrini hotel and for taking the time to write a review regarding your stay.

In order to better serve your expectations and to offer an excellent service we rely on your opinion and suggestions.

We expect to always have your trust and to host you again soon at our hotel.

Kind Regards,

Ronaldo Martins and team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chichester, United Kingdom
Level Contributor
186 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 bubbles Reviewed 6 March 2012

Stayed here on busines for 2 nights at the end of February.
A good standard of Hotel with good facilities, Rooms are clean and spacious with a good choice of TV channels though only 2 english chanels wel American CNN- Fox.
Good standard of breakfast though the hot option could be more substantial.
Hotel restuarant had a good selection of food though wasnt to the standard of some of he local restuarants nearby.
One goodtouch was that the hotel provided the weathr update and some complemtary chocalates every evening evliverd by the cleaning staff which was a nice touch.
Close to nearby amienties Mall & restuarants and a safe area to walk

  • Stayed February 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank cpfc1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ggeralqbe, General Manager at Wyndham Sao Paulo Berrini, responded to this review, 22 March 2012
Dear Guest,

Thank you very much for staying with us and for writing your review.

Your comments have been treated by our quality department as an opportunity of improvement.

We expect to always have your trust and to host you again soon at our hotel.

Kind Regards,

Ronaldo Martins and team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santos/SP
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed 8 January 2012

Very convenient if you need to go to WTC or to the offices in the Berrini area. Just an average hotel.

  • Stayed January 2012
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank jmusman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ggeralqbe, General Manager at Wyndham Sao Paulo Berrini, responded to this review, 22 March 2012
Dear Guest,

Thank you very much for staying with us and for taking the time to write a review concerning your stay.

We hope to have the opportunity to host you again soon.

Best Regards,

Ronaldo Martins and team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Wyndham Sao Paulo Berrini

Property: Wyndham Sao Paulo Berrini
Address: Rua Heinrich Hertz 14, Sao Paulo, State of Sao Paulo 04575-000, Brazil (Formerly Quality Hotel Berrini)
Region: Brazil > State of Sao Paulo > Sao Paulo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service
Hotel Style:
#83 Business Hotel in Sao Paulo
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Wyndham Sao Paulo Berrini 3.5*
Number of rooms: 214
Reservation Options:
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Also Known As:
Wyndham Sao Paulo Berrini Brazil

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