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“Almost missed my trip because of their incompetence”

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Bourbon Business Hotel Sao Paulo
Ranked #99 of 328 Hotels in Sao Paulo
Reviewed 8 April 2011

I required the reservation online, filling in a form, on March 26th. Since I didn't receive any confirmation, I called later on the same day and the attendant informed me that I should wait for the e-mail and the promotional rate was valid only for reservations online. On the same phone call I checked the availability and the lady affirmed that yes, there were rooms available. I had filled in the form, there were rooms available and all I had to do was wait for the confirmation e-mail, which arrived ELEVEN DAYS LATER, on April 6th. My reservations were supposed to be for April 9th! And on the e-mail I was informed that there was no vacacy! Needless to say I was surprised and very pissed off. Specially because I wrote them back and they wanted me to give the number of the reservation made through the phone, ignoring what I explained AND ignoring the fact that the rate was valid only online.
After explaining everything all over again, I got no response whatsoever. Nor an offer of another room, not even an APOLOGY which is UNACCEPTABLE!
This HOTEL only CONTACTED me 11 days later!!! And there was vacancy at the time I required the reservation...
The reason of our trip was the U2 concert. We had bought our concert and plane tickets, and because of Bourbon Business Hotel, we didn't have where to stay. I looked for all the other affordable hotels and they were all full.

Room Tip: Be careful
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Stayed: April 2011, travelled with friends
2  Thank daclaudinha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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28 - 34 of 839 reviews

Reviewed 3 January 2011

I stayed at the Bourbon following a recommendation from a travel agent. I was looking for a central and convenient location for a decent price, and that's what I got - not more, not less.

I arrived very early on a nightbus from Rio, the room was only available from noon, so I had breakfast and went for a walk to the nearby city center. The hotel is located on a relatively quiet side-street close to Praca da Republica, and in walking distance (15min) to the banking district.

Check-in went smoothly, the single room was okay, a bit smelly and with paperthin walls. Aircon worked well, minibar was refilled reliably, and the bed was okay.

Receptionist on early morning checkout did not speak any english, the porter had to translate, which was a bit surprising in a business hotel in Sao Paulo, with many international guests staying, but we sorted it out.

  • Stayed: December 2010, travelled on business
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2  Thank doc_dance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 May 2010

An unexpected gem in this colourful neighbourhood. I walked into the room and was pleasantly surprised. Rooms are slightly old-fashioned but certainly of 4* quality, very clean, great shower, comfortable bed, double-glazed so little noise from the street (more on that below). Service very friendly, efficient helpful staff. My litmus test for a great hotel is Q-Tips in the bathroom - if a hotel's gone that far, it's usually pretty good everywhere else - and sure enough, this place has them.

If you're British, you'll understand what I mean when I say this is a Marmite area - you'll either love it or hate it. República is famously dangerous, but you needn't worry unless it's midweek past 2am and the streets are deserted - the hotel is a trivially easy and perfectly safe 200 metre walk from República metro (take the Dom Jose/Boticario/Airport Bus Service exit), and an even shorter walk from the first stop that the Airport Bus Service makes after it leaves Guaralhos. The dangerous parts of República are the back streets alone at night - but you won't need to go anywhere near them.

Vieria Carvalho is São Paulo's main gay street (much more so than Frei Caneca), and Fridays to Sundays the nightlife gets pretty rowdy. But it's very good-natured and perfectly safe.

  • Stayed: May 2010, travelled as a couple
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5  Thank Kenny353
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 December 2009

Totally agree with dgcpaphd who says "the new manager is spoiling the hotel" I have not been there before but I could ascertain that the result is true. I left it after few days for another place.

  • Stayed: November 2009, travelled with friends
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3  Thank OrleansWanderer45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 October 2009

Over the past five years I have stayed at this hotel more than 500 days. I have recommended this hotel to many friends who also stayed at this hotel. The current new manager has been there about three months and has fired all the waiters in the restaurant which means there are often dirty tables and no silver ware or cups or napkins or clean tables available for guests using the restaurant. The new manager also fired a very competent reservation receptionist because “he was boring” according to the manager. The new manager also changed the former comfortable music heard in the restaurant and reception area to loud jungle type music which means a normal conversation is difficult over the loud music. The manager ignored broken and missing items in the hotel but at the same time added plastic flowers to the tables in the restaurant and recovered the chairs in the reception area with a color of cloth that does not blend with the other colors in the room. The manager eats breakfast in the restaurant and holds meetings most of the day and at the same time ignores the fact that he is downgrading the hotel by his poor decisions. The employees’ moral is at a near nothing because several employees told me and my friends they fear they will be next to be fired. I and my friends checked out of the hotel during my last stay due to the alleged "improvements" (downgrading) of the hotel by the new manager. It should be obvious to the owners that revenue will drop because many of their loyal guests are leaving and not returning due to the strange behavior of the new manager and the negative changes to the hotel. It is a shame because we liked the hotel and brought a lot of revenue to the owners in the past years. During these past years, I and my friends developed a friendly relationship with the staff (restaurant and reception personnel) many of whom have since been fired. Maybe the owners of the hotel will fire the new manager and the hotel will be able to restore the goodwill it took years to build but is quickly losing because of the new manager.

Stayed: September 2009, travelled with friends
7  Thank traveler50502015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 April 2008

the hotel itself is not bad. the room that we first got was smelly.. i think it was the carpet. We requested for and got another room which was on the first floor facing the street. Rooms are small but comfortable. Staff is friendly. BUT and this is a big but - the location is very bad. Apparently, this used to be the center of the town but now most of the businesses have moved and this area is full of vagabonds and muggers. The hotel staff themselves told us that its not safe to walk around this neighborhood in the evening.
Bang opposite the hotel are a couple of cheap roudy bars which are frequented by the kind of people who would scare the [--] otta you..
And also NOTE - Do not use this travel agency called Blumar travels. OMG!! so bad. I had to wait 45 mins for my private pick up at Rio. and then when i got to SP, the driver didnt show up only. I had to call then in Rio and SP several times from my US cell phone (i have asked Latin Destinations, which is the travel agency i used for my trip for a reimbursement of my phone bill - will update on whether i get it). So at SP the Blumar people tell me that the driver had gone to pick me and my wife up at 8 am when my flight was at 8 pm. The whole purpose of getting a private pick up which is to avoid time delays and line to get cabs was completely lost.

  • Stayed: March 2008, travelled with family
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7  Thank worldtraveler7825
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed yesterday
Google Translation

  • Stayed: January 2018, travelled with family
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Review collected in partnership with this hotel
Thank Rodrigo A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Bourbon Business Hotel Sao Paulo

Address: Av. Vieira de Carvalho, 99, Sao Paulo, State of Sao Paulo 01210-010, Brazil
Region: Brazil > State of Sao Paulo > Sao Paulo > Republica
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#68 Business Hotel in Sao Paulo
Price Range: £38 - £64 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Bourbon Business Hotel Sao Paulo 3.5*
Number of rooms: 127
Official Description (provided by the hotel):
Bourbon São Paulo is among the most traditional hotels in the city. Strategically located in São Paulo's central area, the hotel is close to large exhibition centers, at only 12 km from Congonhas Airport and 25 km from Cumbica International Airport. It offers easy access to important tourism spots, and business and cultural centers in São Paulo. ... more   less 
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Also Known As:
Bourbon Sao Paulo Hotel Sao Paulo
Bourbon Hotel Sao Paulo
Bourbon Business Hotel Sao Paulo Brazil

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