I required the reservation online, filling in a form, on March 26th. Since I didn't receive any confirmation, I called later on the same day and the attendant informed me that I should wait for the e-mail and the promotional rate was valid only for reservations online. On the same phone call I checked the availability and the lady affirmed that yes, there were rooms available. I had filled in the form, there were rooms available and all I had to do was wait for the confirmation e-mail, which arrived ELEVEN DAYS LATER, on April 6th. My reservations were supposed to be for April 9th! And on the e-mail I was informed that there was no vacacy! Needless to say I was surprised and very pissed off. Specially because I wrote them back and they wanted me to give the number of the reservation made through the phone, ignoring what I explained AND ignoring the fact that the rate was valid only online.
After explaining everything all over again, I got no response whatsoever. Nor an offer of another room, not even an APOLOGY which is UNACCEPTABLE!
This HOTEL only CONTACTED me 11 days later!!! And there was vacancy at the time I required the reservation...
The reason of our trip was the U2 concert. We had bought our concert and plane tickets, and because of Bourbon Business Hotel, we didn't have where to stay. I looked for all the other affordable hotels and they were all full.
- Official Description (provided by the hotel):
- Bourbon São Paulo is among the most traditional hotels in the city. Strategically located in São Paulo's central area, the hotel is close to large exhibition centers, at only 12 km from Congonhas Airport and 25 km from Cumbica International Airport. It offers easy access to important tourism spots, and business and cultural centers in São Paulo. ... more less
- Reservation Options:
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- Also Known As:
- Bourbon Sao Paulo Hotel Sao Paulo
- Bourbon Hotel Sao Paulo
- Bourbon Business Hotel Sao Paulo Brazil