I was with a group of 13 people who travelled to Sao Paulo for the Grand Prix in 2011. We stayed in this hotel on the 26th of November.
We booked and paid for the rooms in August and had written confirmation from the hotel. When we arrived, they said in reception that there was no record of our booking, even when we showed documentation which included showing we had already paid.
The hotel "found us some rooms" and after 3 hours we all got checked in. As part of the check in we were asked to swipe our credit cards for mini bar etc. When we left the hotel the next day some of us were charged a few dollars for mini-bar, breakfast etc, but most of us were checked out without paying anything.
on the 30th December, all of the group of 13 people were each charged around $375.00 by the hotel onto our credit cards- we had already paid over $300 each for the room when we booked in August. After a lot of trouble and hassle with Visa, the travel agent and the hotel the hotel agreed it was their mistake and said they would refund us the double payment on the 18th January. Now here we are in February and still no refund. The parent company in Mexico has ignored all further email about getting a refund.
I don't recommend this hotel to anyone- the way they charged our cards was completely dishonest and we have requested Visa withdraw credit card services to this company.
- Official Description (provided by the hotel):
- Hotel Caesar Business Vila Olímpia is located in one of the most important areas of the city of Sao Paulo, close to major companies. We are surrounded by great restaurants and bars, which provides visitors with moments of fun after a long day at work. For those who enjoy good shopping malls we are close to Vila Olimpia and JK Iguatemi. We are only 5km away from Congonhas Airport and 38 km from Guarulhos International Airport. With cozy rooms, 24 hour room service, restaurant Amaranto, free wireless internet and diverse and large function rooms. Everything to make your stay the most memorable. ... more less
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- Also Known As:
- Caesar Business Sao Paulo Faria Lima Hotel Sao Paulo
- Caesar Business Hotel Sao Paulo
- Caesar Business Vila Olimpia Sao Paulo, Brazil