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“Horrendous call centre and reservation system”

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Caesar Business Sao Paulo Vila Olimpia
Ranked #78 of 326 Hotels in Sao Paulo
Reviewed 11 April 2013

I had a business trip to S. Paulo and my host booked me a 2-night stay with Accor's CAESAR BUSINESS FARIA LIMA. I called them to check some details and I had a nightmarish experience, you should avoid this hotel, they are not serious.
I was mad to wait on the phone, an international call, for more than 1 hour!!! First they said the system didn't work, then they could not find my booking, then they had the wrong booking. I had to call a supervisor because the hopeless attendant was sub-standard, the supervisor was of no help. There is no customer service, no sense of helping the customer.

Stayed: April 2013, travelled on business
2  Thank IG535
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AccorBrasil, Gerente geral at Caesar Business Sao Paulo Vila Olimpia, responded to this reviewResponded 17 July 2015

Dear Guest,

Thank you for your feedback regarding your recent stay with us; we value all feedback as it always affords us an opportunity to improve, so thank you for all your comments.

Once again we very much appreciate your feedback and thank you for staying with us. We do hope we will have the pleasure of welcoming you back to stay with us on a future visit to São Paulo.

Cordially,

General Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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101 - 107 of 798 reviews

Reviewed 31 March 2013

I generally agree with prior observations, with a few differences. First, if a gym is important, then do not stay here, they have none. Second, the rooms are clean and fine, though a bit dated. Note that if you need to do any work at a desk, it is impossible. The desk chair is so badly matched to the height of the desk that you will give up in less than ten minutes. Similarly, the Internet is bad. Slow. And they require you to get a code from the desk on a daily basis....the code expires each day.....

The other e entities are fine. The breakfast, compared to others in São Paulo will not "wow" you, but it is quite acceptable...though one of the cooks seems to believe that runny scrambled eggs are the height of the culinary arts. The staff is generally helpful. I found them better than most recent reviewers.

The big plus is the area. There are several nice restaurants nearby and a mall just down the street with a grocery store and drugstore.....the area is safe. The mall has enough staff security agents to think that the the site has been rented by several domestic and foreign spy agencies. It looks like a training center for the Secret Service.

Overall, this is an ok hotel - not the best and decent as long as you are not going to require a speedy Internet for work.

Stayed: March 2013, travelled on business
1  Thank Sjfotos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AccorBrasil, Gerente geral at Caesar Business Sao Paulo Vila Olimpia, responded to this reviewResponded 21 July 2015

Dear Guest,

Thank you for your feedback regarding your recent stay with us; we value all feedback as it always affords us an opportunity to improve, so thank you for all your comments.

Once again we very much appreciate your feedback and thank you for staying with us. We do hope we will have the pleasure of welcoming you back to stay with us on a future visit to São Paulo.

Cordially,

General Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2013

The hotel is in an excellent location on Avenida Paulista. Good area and safe. Surrounded by restaurants so you will not be stuck. Rooms are nice - bathrooms are old but functional.
The restaurant in the hotel is nice but there are a few places withing walking distance (out to the left 300 meters there is an american diner style restaurant). Overall in Sao Paulo this hotel is in a good location, easy to get taxi's and right beside the metro. Limited TV channels though.

Room Tip: Ask for a room that does not look our over Avenida Paulista if you are, like me, a light sleeper.
See more room tips
  • Stayed: March 2013, travelled on business
    • Value
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Thank QuinnerJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AccorBrasil, Gerente geral at Caesar Business Sao Paulo Vila Olimpia, responded to this reviewResponded 21 July 2015

Dear Guest,

Thank you for your feedback regarding your recent stay with us; we value all feedback as it always affords us an opportunity to improve, so thank you for all your comments.

Once again we very much appreciate your feedback and thank you for staying with us. We do hope we will have the pleasure of welcoming you back to stay with us on a future visit to São Paulo.

Cordially,

General Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2013

I have stayed here a few times, but my last was my last. It has been sold recently to a different chain (Accor, I believe) and no money has been spent on it. Run-down rooms, poor internet (WiFi), uninspired service, uncomfortable bedding. Avoid this hotel if you have other choices.

That said, great location for Faria Lima meetings and it is close to a convenient shopping mall.

  • Stayed: March 2013, travelled on business
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Thank 38Traveller00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AccorBrasil, Gerente geral at Caesar Business Sao Paulo Vila Olimpia, responded to this reviewResponded 21 July 2015

Dear Guest,

Thank you for your feedback regarding your recent stay with us; we value all feedback as it always affords us an opportunity to improve, so thank you for all your comments.

Once again we very much appreciate your feedback and thank you for staying with us. We do hope we will have the pleasure of welcoming you back to stay with us on a future visit to São Paulo.

Cordially,

General Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 February 2013

Room is clean and quiet but rather small and could do with a remodelling/refurbish. It is rather old. Staff are delightful and attentive. Breakfast spread is good. Picked this hotel for a quick overnight stay in a location not far from Congonhas airport (as we had to catch a flight quite early morning the next day). About 15 minutes drive to reach Congonhas.

  • Stayed: February 2013, travelled with family
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Thank sarahpangkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AccorBrasil, Gerente geral at Caesar Business Sao Paulo Vila Olimpia, responded to this reviewResponded 21 July 2015

Dear Guest,

Thank you for your feedback regarding your recent stay with us; we value all feedback as it always affords us an opportunity to improve, so thank you for all your comments.

Once again we very much appreciate your feedback and thank you for staying with us. We do hope we will have the pleasure of welcoming you back to stay with us on a future visit to São Paulo.

Cordially,

General Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 February 2013

This hotel is just fair: considering the price and the location you could and would expect much more. There are plenty nightclubs, malls and restaurants really close to it, what is a huge diferential for sure.
The worst thing about the hotel is the parking service: they don´t serve you with the same excellence of the hotel service and to pick your car back you must have a lot of patience (they just take too much time).
Also it´s required to use some kind of ear plugs to avoid the noisy door closing sounds that comes from other rooms.

  • Stayed: January 2013, travelled on business
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Thank Evandroepr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AccorBrasil, Gerente geral at Caesar Business Sao Paulo Vila Olimpia, responded to this reviewResponded 21 July 2015

Dear Guest,

Thank you for your feedback regarding your recent stay with us; we value all feedback as it always affords us an opportunity to improve, so thank you for all your comments.

Once again we very much appreciate your feedback and thank you for staying with us. We do hope we will have the pleasure of welcoming you back to stay with us on a future visit to São Paulo.

Cordially,

General Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2012

Just next to the Caesar Park hotel but not exactly the same.
This is sort of the poor cousin of the caesar park.
The lobby is nice but rooms are quite basic and with an old decor, sort of needs an update.
It's not bad but it's no good either, so if you can, go next door.

  • Stayed: October 2012, travelled on business
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank HotelSpy2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AccorBrasil, Gerente geral at Caesar Business Sao Paulo Vila Olimpia, responded to this reviewResponded 21 July 2015

Dear Guest,

Thank you for your feedback regarding your recent stay with us; we value all feedback as it always affords us an opportunity to improve, so thank you for all your comments.

Once again we very much appreciate your feedback and thank you for staying with us. We do hope we will have the pleasure of welcoming you back to stay with us on a future visit to São Paulo.

Cordially,

General Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Caesar Business Sao Paulo Vila Olimpia

Address: Rua Olimpiadas 205 | Vila Olimpia, Sao Paulo, State of Sao Paulo 04551-000, Brazil
Region: Brazil > State of Sao Paulo > Sao Paulo
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#20 Spa Hotel in Sao Paulo
#41 Luxury Hotel in Sao Paulo
#87 Business Hotel in Sao Paulo
Price Range: £48 - £118 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Caesar Business Sao Paulo Vila Olimpia 4*
Number of rooms: 213
Official Description (provided by the hotel):
Located in the Vila Olimpia neighborhood, nowadays considered as an important commercial, financial center and headquarters of major companies. It has in its surroundings outstanding bars and restaurants, prestigious international shops, malls and the city’s best show centers. It is a midscale, fairly cozy, dynamic business hotel, with a practical infrastructure and high-quality services, constituting the perfect combination for accommodation, events and meetings. The hotel offers 211 functional, modern and extremely comfortable rooms. It features a restaurant, named Amaranto, which offers a casual and perfect environment for social and business meetings. ... more   less 
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Also Known As:
Caesar Business Sao Paulo Faria Lima Hotel Sao Paulo
Caesar Business Hotel Sao Paulo
Caesar Business Sao Paulo Vila Olimpia Brazil

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