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“Not exactly Paradise, but not too shabby” 4 of 5 bubbles
Review of Matsubara Hotel

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Matsubara Hotel
Ranked #89 of 322 Hotels in Sao Paulo
Sao Paulo, SP
Level Contributor
56 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
“Not exactly Paradise, but not too shabby”
4 of 5 bubbles Reviewed 23 January 2013

Matsubara is close to Paraíso metro station and Av. 23 de Maio (good features for displacement in São Paulo) - it resembles a business hotel. There's a self-playing piano at the reception and a bar. The ambient is very welcoming and rather elegant (although the hotel also receives tourist families and couples).
The breakfast is impeccable and the hotel offers a variety of food. It's not a cheap hotel, but its purpose is not price but service quality. I wasn't disappointed. And I returned more than once.

Room Tip: Prefer booking a room on weekends as usually there are price reductions.
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  • Stayed February 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank monstersautopsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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343 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (4)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Seoul, South Korea
Level Contributor
6 reviews
5 hotel reviews
4 of 5 bubbles Reviewed 19 July 2012

I stayed 2 night, let's commnet about room condition and restuarant. It was not bad compare to another same class hotel in Sao paolo. But the location is poor to take public transportation. It takes 15 minutes to go to hotel from Paulista main street by car. Room was a little bit small, old but tidy and clean, and was well equiped. Breakfast is good, has a vareity of menu.
Next to the hotel, there is 24hour convienece store, you can buy something like beverage and instant food.

  • Stayed April 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sean021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brasilia, DF
Level Contributor
72 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 bubbles Reviewed 25 December 2011

Well, for starter I must say that I haven't payed full rates to stay at this hotel. For me it cost about R$ 250 per day. Their normal rates start at R$ 600 (US$ 350), and that was a relief, since this hotel isn't worth half of that.

The location is quite good to be honest. There is a subway station nearby (about ten minutes walk) and the neighborhood is quiet. The hotel itself used to be good about 15 or 20 years ago, but it clearly stayed in the past. The breakfast was regular for me, my wife thought it was lousy at best. The hotel is quite worn out, needs some refurbishment. It wasn't the best of cleanliness also. The rooms were OK but the floor was noisy. There is also a sushibar but we didn't go there. The gym in the top floor is quite nice I thought. The staff was generally nice and corteous, but they couldn't do much.

The worst part of the whole experience was some uneducated family acroos the hall that arrived 3 am and was VERY loud, screaming to each other and speaking very loudly on the phone as if they were at their own place, just plain rude. I called the front desk who could do absolutely nothing about it. I was very mad.

In the end I recommend you to go somewhere else. I mean, it's not a bad hotel at all, it's just too expensive for what it offers.

  • Stayed November 2011, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank rafaelandrezo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northwich, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 28 October 2011

Lets start with the positives: The rooms and the sushi bar food is OK.

Now let's move on to the rest. The restaurant is appalling. I don't know what they have done to the fruit juice at breakfast but it is pretty much undrinkable- I guess it's diluted or made from powder. The service in the restaurant is also very poor despite the fact that most of the time (understandably) virtually no-one is eating there. The ambience is that of school dinners, with linbes of tables all pushed together and harsh lighting. There is also a dreadful player piano murdering a variety of tunes.

In fact, the whole of the lobby area is really dismal. It would make an acceptable morgue as you can't help but feel depressed on entering the echoing, grey atruim.

My room safe had a problem and when I rang I was told that the guy who could fix it was "resting for an hour". OK, no problem. Two hours later , no-one had turned up so I rang again. A bewildered bell boy arrived, and left just as bewildered. I rang again, and finally, 3 hours after first ringing someone came and fixed it.

I tried room service. Big mistake. The first two times I rang I was pushed from person to person until they hung up the phone. I had to ring reception for them to forward the order. Perhaps the lack of service was their way of warning me off, because when the food came it was an exceptionally soggy, tasteless cheesburger.

Now when I had checked in, the lady noticed that I had booked for an additional night beyond what I needed. No problem, she said, they would amend the bill at checkout. Wrong. I spent 40 minutes arguing about the bill as they said it was impossible to take off ther extra night and to make matters even worse they added an extra night on top of that, I guess just because they felt they could. So they tried to charge me for 7 nights when I was staying for 5! (Actually, because I had a late check out, I only occupied the room for 4 nights, but I had no problem with paying for the 5th night). I managed to get the 7th night taken off the bill but they refused to take off the 6th. By now I was in danger of missing my flight so I had to accept it.

My adviced is to check your bill very carefully on leaving to make sure they don't slip on an extra night. Gives the Hotel St Petersburg in St Petersburg, Russia a run for its money as the worst hotel I have stayed in over the past few years.

Room Tip: Make sure you ask for the ones that are in a completely different hotel!
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  • Stayed October 2011, travelled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank plbaxter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sao paulo
1 review
2 of 5 bubbles Reviewed 25 October 2011

Definitely no value for the money. I stayed for 3 weeks and would rather not stay at this one again. Very disappointing.

Positive: Sushi bar/restaurant - good service, good food, but one cannot live on sushi or Japanese food alone day in and day out. Free wi-fi, although connection is not stable (anywhere from 6Mbps to 65 Mbps, on any given day at any given time while one's connected.)

Negative: There is nothing nearby the location except for a 24hr drugstore (omen?) and private residences. The Blooming Garden restaurant at the lobby ("international cuisine"), serves buffet style meals only - breakfast, lunch, and dinner (averaging about R$47 per person excluding beverages). There is no a la carte service at all. The lobby bar does not have posted hours (one never knows if it's open or closed and the service is sketchy at most) - beers: one long neck bottled beer brand and one canned beer brand, no drafts; it takes at least 15 minutes to make one caipirinha (muddled lemon, sugar, cachaca). There are no sit-down restaurants close-by (walking distance). About four were referred by the front desk when inquired. Housekeeping is not available 24 hrs - if your room is "skipped" because of a "do not disturb" sign on the door during the weekend, you may not get service for 2 days or after 2pm. Expect banging of the doors whenever a message or statement is slipped under the door (whether it be at 2pm or 2 am, the rule seems to be that you must be woken up to read whatever is slipped in under the door). Although marketed as a "business hotel", the room does not have a clock; the power outlet by the desk does not work, actually, the number of power outlets in the room is very scarce and where they exist, although it may looks as though your plug may work, it may not work for your specific plug, There is.no business center (copiers, printers, mail service, etc not available). For your mornings or meal outings, there are no taxis available out front and usually no one is there to help you get one if you need it. By the way, the "hotel service directory" binder is very outdated - does not mention wi-fi connection availability, actual TV channels do not match the listing, hotel restaurants' hours of operation are not listed. Keycard will demagnetize completely daily, even if kept away from electronics.

Room Tip: Views from higher floors may be better hotel surrounded by tall residential apartment buildings). Ro...
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  • Stayed October 2011, travelled on business
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank reviewer400
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta
Level Contributor
206 reviews
179 hotel reviews
common_n_hotel_reviews_1bd8 257 helpful votes
3 of 5 bubbles Reviewed 16 October 2009

Stayed at hotel for conference. I think I was upgraded to the jr suite--a corner room with a sitting/desk area. Looks pretty much like the photos on the website. Clean.

Bed was OK (foam mattress, ugly blanket and bedspread, 3 pillows--flat foam, lumpy foam, and feather) and I slept fine. Heavy curtains blocked all light (no shears so either open or closed). Windows can open for fresh air, but I did use the a/c because insects flew in. Old sleeper sofa and basic furniture. Plenty of lamps, though one's cord was a little sensitive. Broadband internet, 3 telephones, minibar, TV with a couple of English news channel, large closet, small safe, and full length mirror. Bathroom had tub/shower, Japanese toilet, magnifying mirror, and hair dryer. Basic towels and toiletries.

My rate included breakfast--Japanese buffet and Western buffet. Western offered bacon and another meat, scrambled or boiled eggs, cold meats and cheeses, yogurt, breads, cereal, fresh fruits, juices, coffee and tea. Japanese had the porridge etc. Fewer offerings on a holiday morning. I thought it was fine. So-so lunch buffet. Also a sushi bar in the evening, but I did not see it open or try it. Also a bar in lobby, but never open.

Looked at the small indoor pool and exercise room. Several machines. I didn't have time to use any of those facilities, the sauna, or the yoga classes. Couple of computers and a printer in the lobby.

Staff is very helpful. We had a couple of problems with paperwork on reservations and they were polite and understanding, seemed to trust that we would work it out. Comforting after an overnight flight when an early check in-half day rate was reserved. Held bags upon checkout. Always seemed to be a taxi waiting in the queue.

Tiny convenience store across the street with nice staff. Drugstore on other corner along with a cafe. Otherwise not much around for the guests. Strictly a place to sleep, not sightsee.

  • Stayed October 2009, travelled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Metwo3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vila Nova Gaia, Portugal
Level Contributor
24 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed 17 May 2009

Very big rooms, large bed.
Free internet in rooms and loby.
Breakfast could be much better. Poor variety.
Very small indoor swimming pool.
Small ginasium out of order for more than one month.
Located far from the center but near the wonderful city park 'Iburapuera'.

  • Stayed October 2008, travelled on business
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank ruigo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Matsubara Hotel

Property: Matsubara Hotel
Address: Rua Coronel Oscar Porto 836 | Paraíso, Sao Paulo, State of Sao Paulo 04003-004, Brazil
Region: Brazil > State of Sao Paulo > Sao Paulo
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Swimming Pool
Hotel Style:
#78 Business Hotel in Sao Paulo
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Matsubara Hotel 3.5*
Number of rooms: 153
Reservation Options:
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Also Known As:
Matsubara Hotel Sao Paulo, Brazil

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