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“Aruana ,a resort in Aracaju,Brazil”

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Aruana Eco Praia Hotel
Ranked #3 of 36 Hotels in Aracaju
Certificate of Excellence
Reviewed 8 April 2013

I have been there in december 2012 and enjoied it very much because the hotel has many gardens and is very well located,in front of the Aruana Beach and we can take a hotel van to the main attraction points of the city,mainly the Atalaia Beach.The hotel has a very nice and friendly staff and offers some ammenities like swimming pool, a nice restaurant and gym center.There was just one problem: a very noisy club just neighborgh to the hotel.

Room Tip: Higher floors have less noise
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  • Stayed: December 2012, travelled solo
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1  Thank AliceGermany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AruanaHotel, General Manager at Aruana Eco Praia Hotel, responded to this reviewResponded 27 May 2013

Mrs. Alice,

thank you for choosing Aruanã Eco Praia Hotel as your accommodation in Sergipe.

Hereby please accept our kind apologies for our inconvenient neighbor, perhaps future guests may not be annoyed as we have been taking care with the clubs' management and direction staff.

We are very happy to receive your review, as it may help other clients to find the best suitable hotel level for each traveller.

It will be a pleasure to have you with us again in a short future, and all of our members will be waiting for you to come back.

Best Regards,

Rodrigo Galvão
General Manager

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11 - 17 of 819 reviews

Reviewed 3 August 2012

It´s a very nice "country-like" hotel, very confortable, beautiful, quite, with lots of green, you won´t believe you´re in the city. It is more of a resort than a hotel. It is located across the street from Aruanã Beach and only a 10 minute ride from the famous Atalaia Beach and all the restaurants. It has great ammenities to offer, specially the swimming pool, which is very clean, large, with wet bar and water fall. The cyber cafe is free and available 24 hrs, which I enjoyed. There is a nice restaurant at the Hotel, with a large option of food and wine to choose from. I recommend their lobster. It was delicious.
However, Room service needs improvement. One area delivers the food while you need to order the beverages through aomebody else. They delivered the food, nice and warm, but didn´t bring silverware or napkins... I guess Room service personnel need training....
I recommend people to bring insect repellent for the mosquitoes. There are lots of them out there, in all areas of Aracaju.

Room Tip: I suggest the rooms with garden view far back because there is no noyse at all.
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  • Stayed: July 2012, travelled with family
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3  Thank Maria Luiza M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AruanaHotel, General Manager at Aruana Eco Praia Hotel, responded to this reviewResponded 3 August 2012

Mrs. Maciel, good day

first of all thank you for choosing Aruanã Eco Praia Hotel as your accommodation at Sergipe. It was a pleasure to have you with us.

We are very happy to read your comments regarding your stay with us, specially due to your usage of most of our services.

Concerning your comments regarding our room service, please take our apologies, at the same time our appreciation as we have a chance to improve this service. Sorry for the inconvenience.

I will take care personally and check staff training, although would be very helpful to receive suggestions of any other thing we may have missed, please send to gerencia@aruanahotel.com.br.

Hope we can have a chance in the future to host you again, as we will be able to show our enhancements.

Best Regards,

Rodrigo Galvão
Gerente Geral

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Reviewed 27 January 2012

We were in this hotel from january 05 to january 13, 2012. In principle we were looking for a quiet place close to the beach and we got very noisy nights ( from mid night to 4-5 in the morning) on thursday, friday and saturday. This is because of two situations: 1) people use the beach for listening to very loud music and 2) there is a club neighboring the hotel. Although it is not a direct hotel problem it becomes your problem if you wand to have a good sleep.
Another problem was with the air conditioning system (you do not want to stay in the hotel without air conditioning). Ours had a problem on friday night and it was fixed only on the next tuesday. On check out we had to ask for a discount and they give us RS$ 300,00 off. Neverthless the rate is expensive (We payed RS$ 408,00 reais (sort of US$ 220,00 per night) if you consider the room, with very small bathroom, and the breakfast which is a basic in any 03 star hotels of the region. Location is good, but you need a car to go to the city center, were you can find good restaurants at reasonable prices.
The restaurant (solo) is not worth the visit.

  • Stayed: January 2012, travelled as a couple
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6  Thank Wamberto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AruanaHotel, General Manager at Aruana Eco Praia Hotel, responded to this reviewResponded 4 November 2012

Mr. Wamberto, good day

we would like to thank you for choosing Aruanã Eco Praia Hotel as you accommodation in Aracaju.

We are very sorry to hear that our team was not successful at fulfilling your expectations' about our property. Please accept my apologies on behalf of the staff.

The noise coming from the neighborhood whenever happens is immediately taken care by our team members calling the police office, in order to maintain quietness. It is a shame it is not always effective, and we totally agree with your complaint, although it will not solve your lost night.

The discount offered was a tentative of compensating the inconvenience due to the A/C. Perhaps we can see that was under your expectations as well, we reassure it was a shot trying overwhelmed of good intentions.

Please let us know if there is still anything that can be done, as after all we are still chasing higher standards of services in our property.

We reaffirm our sorrow and apologies, and please do not take that episod as "normal" for our guests' experience.

Best Regards,

Rodrigo Galvão
General Manager

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Reviewed yesterday via mobile
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Stayed: November 2017, travelled as a couple
Thank Tatiana R
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Reviewed 1 week ago
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Room Tip: Andar alto
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  • Stayed: January 2018, travelled with family
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1  Thank Leandro T
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AruanaHotel, Gerente at Aruana Eco Praia Hotel, responded to this reviewResponded 3 days ago
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Reviewed 2 weeks ago via mobile
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Stayed: January 2018, travelled with family
Thank Stela B
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AruanaHotel, Gerente at Aruana Eco Praia Hotel, responded to this reviewResponded 1 week ago
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Reviewed 2 weeks ago
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Room Tip: Fiquei no quarto master que é ótimo para quem quer tranquilidade e mais silencio.
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  • Stayed: August 2017, travelled with family
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Thank Monique_Maciel
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AruanaHotel, Gerente at Aruana Eco Praia Hotel, responded to this reviewResponded 2 weeks ago
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Additional Information about Aruana Eco Praia Hotel

Address: Avenida Inacio Barbosa 1000 | Antiga Jose Sarney, Aracaju, State of Sergipe 49009-109, Brazil
Region: Brazil > State of Sergipe > Aracaju
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Aracaju
#3 On the Beach Hotel in Aracaju
#3 Romantic Hotel in Aracaju
#5 Business Hotel in Aracaju
Price Range: £55 - £99 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Aruana Eco Praia Hotel 4*
Number of rooms: 54
Official Description (provided by the hotel):
Hotel com 54 apartamentos, localizado 50m em frente a praia da Aruana. Oferece piscina com Bar molhado, deck, redario, area zen, academia, brinquedoteca, salao de jogos, restaurantes a la carte e room service. Sistema de TV SKY com 91 canais digitais. Ideal para familias e casais que buscam momentos de relaxamento e descanso. ... more   less 
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Also Known As:
Aruana Eco Praia Hotel Aracaju, Brazil

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