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“Give it a miss”
Review of Hotel Iceberg

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Hotel Iceberg
Ranked #25 of 29 Hotels in Borovets
Oxford
Level Contributor
218 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
“Give it a miss”
Reviewed 23 June 2013

Rooms OK but in need of some TLC (loose fixings and torn towels etc) and have seen better days but has some of the rudest staff I have ever met in a hotel. Guests are considered a total inconvenience. We were told that dinner was 6:30 to 8:00 so arrived to dine at 7:20 only to find that most of the food was gone leaving virtually no choice and to make matters worse what was there was removed ten minutes or so later to put out a whole new lot which we were forbidden to eat as it was reserved for a Bulgarian Football Team who were coming to eat at 8:00. Breakfast was not much better.
Avoid this hotel if you can. As said before staff were terrible and offensive (normally everyone in Bulgaria is friendly and helpful. This was the exception.

Room Tip: Recommend avoid staying here
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  • Stayed June 2013, travelled with friends
    • Value
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Helpful?
4 Thank AnnualOxford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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162 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • German first
  • Greek first
  • Italian first
  • Russian first
  • Serbian first
  • Spanish first
  • Any
English first
athens
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 April 2013

evereting was very good in the hotel. Fab location and very clean. Great pool and Jacuzzi's. Stayed several times over past few years, rooms get repainted but they are a little tired but clean and plenty of hot water.

  • Stayed February 2013, travelled with friends
    • Value
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Helpful?
1 Thank daniela v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
Reviewed 28 March 2013

Dont understand the bad reviews. Staff were not amazingly friendly but they were not rude. The rooms were huge and clean. The pool and pool bar were great and the price for the stay was extremely cheap.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
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Helpful?
Thank APats11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Budapest, Hungary
Level Contributor
43 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 11 March 2013

The hotel exceeded my expectations (based on the negative reviews I read before hands). It was warm (25-26oC) and clean. The room was spacy, the view from the balcony was nice, robes and other consumables available for the guests. The indoor pool was warm enough for small kids.Swimming accessories available at the pool bar.
The dinner and breakfast were just ok.
We disliked that the sauna and the parking were not included in the hotel price.The restaurant staff was not very friendly.
Our view is that the hotel should be classified as maximum 3 stars hotel.

  • Stayed March 2013, travelled with family
    • Value
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Helpful?
2 Thank danimarina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 March 2013

After reading the reviews I wasn't sure what to expect.. However i was pleasantly surprised. The hotel was clean modern and very accommodating. Would go there again!
I feel the other reviews are not just in their descriptions. Would recommend it.

  • Stayed March 2013
    • Value
    • Location
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Helpful?
3 Thank Rjfrost
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belgrade, Serbia
1 review
Reviewed 18 February 2013

Hotel is not 4 stars range as advertised, looks like 2* refreshed unsuccessfully. Service bad, staff cold, rude and unhelpful. Wall isolation is very bad, than you will be in situation to hear all from the other rooms around. Nightclub in the basement producing laudness during the night. Food very poor and basic, undercooked or cold, desert is egregious. Pool is acceptable, but wardrobe cold, wet and dirty. At the end, worst scenario, you are not able to pay with your visa or master, than mandatory is to change on ATM or pay by cash. Be careful and avoide this offer, or be brave and feel all of the above.

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dzordz33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Eilat, Israel
Level Contributor
5 reviews
Reviewed 11 February 2013

the hotel is the last of the village so it's quit a walk to the gondola (ther's no ski bus in borovets).
the sheets on the bed to small so every morning you get up on the naked matress.
i came with my 2 doughters and did'nt get rooms on the same floor.
the shower curtin was broken and was'nt fixed untill departure.
food is very poor. booking HB is waist of money since we had to order extras every night.
majority of the staff dos'nt speak english at all! made it very dificult to comunicate.

  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank avichai j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Iceberg

Property: Hotel Iceberg
Address: Borovets, no 63, Borovets 2300, Bulgaria
Region: Bulgaria > Sofia Region > Borovets
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Spa Hotel in Borovets
#14 Luxury Hotel in Borovets
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Iceberg 4*
Number of rooms: 104
Official Description (provided by the hotel):
"Iceberg" a new luxury resort in the heart of the Bulgarian mountain resort Borovets. It is located in the resort center, 150 m from the ski lift and the only church in the area. "Iceberg" apartment complex, operating year-round, possessing a unique combination of wonderful location, impressive design and luxury furniture and views that open to 360 degrees. ... more   less 
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Also Known As:
Iceberg Hotel Borovets

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