We checked in to this hotel and was terrible from the start staff at reception are RUDE except one! They demanded our passports like all hotels do i asked when they would be finished with them i got 10 min from one member of staff and 45 minites from another. They gave us our room key with no instructions on what floor its on or where to go. When we found our room it was twin beds and not a double bed what i asked for and the room stank of stale smoke. Not happy i went to reception to ask for a room with double bed. One woman said wait an hour go back to your room and we will ring the room, the other said come back tomorrow. So i went back to room and could not stand the smell so me and boyfriend went down to the bar for a coffee. I let reception know i was at bar so no need to ring room. I waited 1 hour 30 minutes then got even more annoyed by them just not sorting anything out. So went over to desk and the reception lady chucked another key at me and demanded i change rooms quick as more people were arriving. Did she think i had un packed my case!! overall this was the tip of the iceberg pardon the pun. From the outside the hotel looks lovely the rooms just basic smelly and dirty. The breakfast time slot of 8am is too late if you want to get your ski hire and on the slopes by 9. Other hotels have an earlier time window for breakfast.
- Official Description (provided by the hotel):
- "Iceberg" a new luxury resort in the heart of the Bulgarian mountain resort Borovets. It is located in the resort center, 150 m from the ski lift and the only church in the area. "Iceberg" apartment complex, operating year-round, possessing a unique combination of wonderful location, impressive design and luxury furniture and views that open to 360 degrees. ... more less
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- Also Known As:
- Iceberg Hotel Borovets