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149 - 154 of 390 reviews
Reviewed 23 June 2014

entertainment for kids, day time entertainment in one pool area for all three hotels, but if you want a drink you have to go back to your own hotel not good , you only could eat and drink in your hotel, night time you get eaten by mosquitos if you go out side , but all entertainment was out side so not good . adult entertainment started at 9.30 pm and finished by10.30.the food is only served warm . but never hot, and some times you get more than you think in your food I did big beetle or cockroach, they did not care. if it rains there is nothing to do , we had a large party off kids about 100 and about ten teachers who stayed for about a week, and they took over the place they were rude and noisy . teachers just as bad. we book taxi with are holiday on arrival at airport every think went fine . coming back picked up at 3am at airport by 3,45 did fly till 6.30 had to wait at airport .others from hotel left there at 3.50 to 4.20am so why we had to be there so early. bulkan rep was waste off time. no welcome pack on arrival .no drink on arrival. and she gave every one wrong info about resort and old town gave wrong directions. told us there was no mosquitos, and about taxi home she said that's what the taxi firm does. she could not change the time, we stayed there for 2 weeks 8th june 22nd june 2014 we complained to every one we could and got no wear . so this is why its a holiday from hell .

Room tip: don't go
Date of stay: June 2014
  • Trip type: Travelled as a couple
    • Value
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3  Thank Robert O
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 23 June 2014

It's a very nice place and hotel. The services are excellent. It's very clean and the food is very good. The beach is ok and is close to the hotel. The pols are very clean. The hotel has a lot of places for the kids to play. Every evening is a special program for the kids on the exterior stage of the hotel. The all inclusive service is excelent.
It's very good for the families with kids. It's also very quiet.
We are going this year for the 3rd time at this hotel. My opinion is that from year to year the servicea are beter and beter.
The rooms we stayed last 2 years were very large and clean.
Overall it's a very good hotel with excelent services.

Date of stay: July 2013
Trip type: Travelled with family
2  Thank raducuceu
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Janina_SNR, Quality Manager at Sol Nessebar Bay, responded to this reviewResponded 29 June 2014

Dear Radu C,

Thank you very much for spending your time and writing a comment on Tripadvisor. It is such a pleasure to read these great words from you about our hotel.

A very big thank you on behalf of everybody here at Sol Nessebar Bay for having chosen us for third time! The biggest award for us is to know that our guests are feeling good here, coming back year by year.

We wish you all the best and we all look forward to the pleasure of welcoming you again in the near future.

Kind regards,

Desislava Raycheva
Assistant Quality Manager
Sol Nessebar Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2014

Just returned from 10 days at nessebar bay. Hotel is clean but too basic for a so called 4 star. The main bar is in lobby which lacks any character or atmosphere. The only resturant was plain with no decoration other than a few posters. Food was always Luke warm or cold and we struggled to find variety in vegetarian meals. It also appeared that food was regularly recycled the next day as a salad. One day even had sandwiches with a sauce on top in the evening. It was surprising to be told we could not eat or drink at the two other hotels on complex. The only exception to this being a drink from pool bar during evening entertainment.
As for entertainment it was dreadful. The children of which there were many seemed to enjoy their disco but on the two occasions we tried to watch the adult show they lasted no longer than 35-40 mins. The shows themself were 3rd rate at best and an embaressing display to watch. Hotels of this chain should be able to afford better and frankly should want more for their guests.
It is said by locals that Bulgaria is 20 years behind with tourism but surely that should not include poor standards, lack of attention to detail and in our case no hot water for 2 days.
What a waste of good money and time. Never again

Room tip: Ask for high floor for better view, you may not get it. We did not despite booking 12 months in advance.
Date of stay: June 2014
  • Trip type: Travelled with friends
    • Value
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Thank Pauline L
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Janina_SNR, Quality Manager at Sol Nessebar Bay, responded to this reviewResponded 29 June 2014

Dear Pauline L,

Thank you for your holiday choice and for your comments as well. The management discussed them all one by one on our quality council.
We are really sorry we did not meet your expectations.
Let me hope that we could persuade you to return again next summer season and give us a chance to satisfy your holiday needs.

Yours sincerely,

Desislava Raycheva
Assistant Quality Manager
Sol Nessebar Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2014

I was in a spacious room on the sixth floor with splendid sea view and park with playground.Everywhere was clean and well kept.The staff was very helpful.There were a lot of families with small children and the next time I'll go with mine.We ate at the next hotel - Sol Nessebar Palace and the food could be better but overall was good.There was a small beach near the hotel.There was entertainment for the children during the day and in the evening and traditional Bulgarian dance for others.

Room tip: The rooms on the sixth floor from the pool side have a splendid sea view
Date of stay: June 2014
  • Trip type: Travelled with friends
    • Value
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    • Service
Thank Tanya A
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Janina_SNR, Quality Manager at Sol Nessebar Bay, responded to this reviewResponded 21 June 2014

Dear Tanya A,

Thank you for having selected Sol Nessebar Bay for your holiday, and moreover we appreciate the time that you have set aside to share your experience with us and with other travelers on Tripadvisor.
It is a pleasure to rhear that you have enjoyed your stay with us. We are glad you appreciated the rooms, the staff and the service. Your satisfaction is our motivation to never stop the endeavors to be better one day after the other.
We do hope that we will have pleasure of welcoming you back on a future visit.

Kind regards,
Desislava Raycheva
Assistant Quality Manager
Sol Nessebar Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2014

We arrived at early hours in the morning and the staff offered to open the restraunt for some snacks! Our room which was a double sea view room was amazing! The dress for all meals is formal long pants! which was a bit of a problem for me as I only had my leggings that I travelled in, I was told by a member of staff at one point that my dress at lunch time (Shorts and t-shirt) was inappropriate which I respect but it was embarrassing and annoying when I have paid for all inclusive and am being told I could not eat unless I was wearing certain clothes, most all inclusive do have a dress code for dinner (night) service, but I did not like the dress code being applied to lunch service as it meant we had to go up to our room and shower (to get rid of suncream etc..) and change for our dinner and then go back up and change again which was abit of a pain. They do have snacks at the pool bar, mainly pizza, chips and potato balls which were nice enough! All the staff were polite and the hotel overall was really nice! We went in may so the weather was not great and it was stormy. The old town is only one lev bus ride away and is really picturesque (not walking distance), sunny beach is way too far to walk but is 1.50 lev on the bus and 25-30 lev taxi ride away. We did not have any trouble on the buses and were always able to sit down. We also went to 'Khans Tent' which was a night event which we purchased from our rep which is amazing! I would definitely recommend and also the Nessabar aqua park is great!! for adults and children! The evening entertainment was horrible! it was only for children and we only went once and did not bother to go again! Overall Me and my Partner had an amazing time on this holiday and would go again!

Date of stay: May 2014
  • Trip type: Travelled as a couple
    • Value
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Review collected in partnership with Melia Hotels International
2  Thank JMH s
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Janina_SNR, Quality Manager at Sol Nessebar Bay, responded to this reviewResponded 15 June 2014

Dear Jessica H,

Thank you for choosing Sol Nessebar Bay for your recent holiday and for taking the time to write such a lovely review. We sincerely appreciate all your positive comments and your feedback about our staff. Reviews like yours are our greatest reward to know our guests have been satisfied with their holiday.
It was truly our pleasure to welcome you and we look forward to welcoming you back to Sol Nessebar Bay soon.

Kind regards
Desislava Raycheva
Assistant Quality Manager
Sol Nessebar Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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