This hotel is spacious in a good location with a good pool and other facilities but the staff do not know the meaning of the word "service".
The restaurant in particular is a disaster zone and should be avoided at all costs. At breakfast there was no fruit juice (a first for us) - just some revolting pink liquid that could be self-served hot or cold. There was no cereal apart from a cheap alternative to Coco-Pops but dinner was particularly memorable for all the wrong reasons.
It was to be a buffet and we were told to arrive between 6.00 and 8.00pm. We arrived around 7.00 to a mausoleum-like unlit restaurant with bare tables covered with grubby cloths. There was a buffet laid out on one side of the room. No-one was around and we waited for attention and when none came we went to reception who said that they would send someone.
A waitress came and she told us to help ourselves from the buffet. She had no wine or drinks list and did not know any prices.
"Help yourself" meant just that, cutlery, cruet, napkin, etc. had all to be found by us.
The buffet contained some tepid soup and a miserable looking salad. The main course was fish with the consistency of a flip-flop sandal, some pieces of beef in a congealed sauce or some hard over-cooked chicken. The vegetables were mushy, luke- warm and sitting in water.
At 7.40 we were told that we had to get everything else we needed from the buffet (including dessert and coffee) as it was closing in five minutes. By 8.00pm the buffet had been removed and the waitress had gone.
By applying some basic management, this hotel could be good for B&B but tour operators should be ashamed of themselves for promoting it on a half board basis. There are many welcoming atmospheric, inexpensive restaurants in the old town.
This hotel has to learn how to treat guests properly.
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