The rooms in this hotel are huge and very luxurious. There is a four poster bed, separate sitting room area, dressing area and a huge bathroom with separate tub, rain shower and toilet. You also have an outdoor terrace with views of the shore and gardens.
Room is very well furnished with a great balance of traditional Myanmar craft and modern amenities. Plenty of complimentary water and a mosquito repellent gadget ( not a coil) that is put out as part of the turn down service. As it was quite cold when we went, we were also provided with hot water bottles which was a lovely touch. Wifi slow and not available in rooms which it should be at this price level.
There is a lovely pool, dining area and large open air reception. As others have said it is a complete oversight to not have a bar area as on a cold evening the only place to have a drink in the warmth is the dining room. They do light large campfires outdoors but the wind changes direction frequently which makes this problematic.
Breakfast is very good with a wide range of European and Asian food on offer but again it is served outside which at the time of year we were there renders pre prepared items freezing cold as they are not in heated containers e.g tempura, croissants, etc. They have ample space to serve some of these items inside so no idea why they do not do this.
All the staff are extremely friendly, attentive and helpful.
We enquired about the hot water after reading the reviews on here and they explained you have to a) press a hot water switch and b) wait 45 mins between showers to allow the water to heat up. We also waited 45 mins from pressing the switch for the first shower but do not know if this was required. Note if I had not asked about the hot water I would have never have known this as they do not explain it when being shown around the room. Anyway once we knew we had no problems with hot water.
What works less well - our shore view villa came complete with an outdoor plunge pool which would have been fabulous had it not been dirty and filled with stagnant water and dead insects. They should either fill it with plants or ensure it is fit for purpose.
The "view" - again after reading the reviews on here we asked for a room without views of mud piles but alas did not get one. They explained they are trying to build tropical gardens/beds and this is why they exist. However as we explained to the General Manager ( see later as to why he got involved) they need to tell agents and guests this in advance and adjust the room rates accordingly. Otherwise everyone is expecting a view - note you will never get a full lake view as the hotel is set back away from the main lake. You will get a view of waterways and the shore.
On our second day the dreaded JCB digger appeared and started digging in the afternoon when we were trying to take a nap. After 45 mins I complained and the front office manager dealt with it immediately and had the digger moved out of sight. As I explained to the GM they should not put guests in the rooms where they know there will be noise and digging. Accept a lower occupancy rate or confine the work to am hours when guests are out touring plus put a note in the room explaining this so you can tell them if you are going to be in the resort all day. The peacefulness of the lake area just exacerbates any noise and the GM fails to manage expectations accordingly. However they did deal with the issue immediately and the GM did apologise in person.
In about a year when they finish this work and hopefully get wifi in the rooms, the hotel will be perfect.
- Official Description (provided by the hotel):
- Inle Lake is stunning and to appreciate the extensive natural waterways from the lake shores of Aureum Resort and Spa offers unsurpassed luxury accommodation of villas built over the waters and shores of one of Myanmar's most stunning natural and cultural wonders, Inle Lake. Each expansive villa is elegantly decorated with generous space for bathroom and Jacuzzi and lavishly equipped with amenities. With private outdoor terrace for viewing a spectacular sunset over the lake and hills beyond, Aureum Resort is the perfect location in which to explore the wonders of this unique destination. ... more less
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