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“Nearly perfect - need to sort view and ban the JCB digger” 4 of 5 bubbles
Review of Aureum Palace Resort & Spa Inle

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Aureum Palace Resort & Spa Inle
Ranked #3 of 35 Hotels in Nyaung Shwe
Certificate of Excellence
London
Level Contributor
194 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
“Nearly perfect - need to sort view and ban the JCB digger”
4 of 5 bubbles Reviewed 7 January 2014 via mobile

The rooms in this hotel are huge and very luxurious. There is a four poster bed, separate sitting room area, dressing area and a huge bathroom with separate tub, rain shower and toilet. You also have an outdoor terrace with views of the shore and gardens.

Room is very well furnished with a great balance of traditional Myanmar craft and modern amenities. Plenty of complimentary water and a mosquito repellent gadget ( not a coil) that is put out as part of the turn down service. As it was quite cold when we went, we were also provided with hot water bottles which was a lovely touch. Wifi slow and not available in rooms which it should be at this price level.

There is a lovely pool, dining area and large open air reception. As others have said it is a complete oversight to not have a bar area as on a cold evening the only place to have a drink in the warmth is the dining room. They do light large campfires outdoors but the wind changes direction frequently which makes this problematic.

Breakfast is very good with a wide range of European and Asian food on offer but again it is served outside which at the time of year we were there renders pre prepared items freezing cold as they are not in heated containers e.g tempura, croissants, etc. They have ample space to serve some of these items inside so no idea why they do not do this.

All the staff are extremely friendly, attentive and helpful.

We enquired about the hot water after reading the reviews on here and they explained you have to a) press a hot water switch and b) wait 45 mins between showers to allow the water to heat up. We also waited 45 mins from pressing the switch for the first shower but do not know if this was required. Note if I had not asked about the hot water I would have never have known this as they do not explain it when being shown around the room. Anyway once we knew we had no problems with hot water.

What works less well - our shore view villa came complete with an outdoor plunge pool which would have been fabulous had it not been dirty and filled with stagnant water and dead insects. They should either fill it with plants or ensure it is fit for purpose.

The "view" - again after reading the reviews on here we asked for a room without views of mud piles but alas did not get one. They explained they are trying to build tropical gardens/beds and this is why they exist. However as we explained to the General Manager ( see later as to why he got involved) they need to tell agents and guests this in advance and adjust the room rates accordingly. Otherwise everyone is expecting a view - note you will never get a full lake view as the hotel is set back away from the main lake. You will get a view of waterways and the shore.

On our second day the dreaded JCB digger appeared and started digging in the afternoon when we were trying to take a nap. After 45 mins I complained and the front office manager dealt with it immediately and had the digger moved out of sight. As I explained to the GM they should not put guests in the rooms where they know there will be noise and digging. Accept a lower occupancy rate or confine the work to am hours when guests are out touring plus put a note in the room explaining this so you can tell them if you are going to be in the resort all day. The peacefulness of the lake area just exacerbates any noise and the GM fails to manage expectations accordingly. However they did deal with the issue immediately and the GM did apologise in person.

In about a year when they finish this work and hopefully get wifi in the rooms, the hotel will be perfect.

Stayed January 2014, travelled as a couple
Helpful?
1 Thank tinkers234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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403 reviews from our community

Traveller rating
    290
    81
    17
    10
    5
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (98)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
San Mateo, California
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 12 December 2013

The property is amazing especially on arrival...the villa is spacious and the sun bed on the deck will be fun to use if the weather is dry...we love the staff who did a folklore show for us one evening.
The manager Pa Pa Min was always on hand to make sure we have a wonderful experience.
there are buggies to rake us to our villa and very friendly staff.... took lots of scenic pictures from the deck of the dining room....

Room Tip: closer to the front facing the lake so you don't have to walk too far
See more room tips
  • Stayed October 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ET1949
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tel Aviv, Israel
Level Contributor
123 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 bubbles Reviewed 10 December 2013

Having stayed at the sister hotel in Bagan, we were expecting a similarly beautiful view from lake view villa here. Sadly it looked more like a disused quarry complete with a JCB! Fortunately we were too busy to have time to spend viewing this from our balcony and the weather was quite cold and grey, indeed too cold to sit outside.

This hotel consists of a central pavillion which is the Reception area. The villas lie to the side of this with the front row being supposedly the best in terms of view. The villas are beautifully appointed but there are some flaws as follows. There is a huge round wooden bath and a separate shower with a wall between them. There is insufficient hot water for even 4 inches of bath water and barely enough for two showers as we discovered on our last morning. The bath waste is situated at the back of the bath so we had to squeeze between the bath and the wall to depress the plug. Why on earth didn't the hotel put the waste pipe at the front of the bath.

Having had a moan, the space is well designed with a huge bed overlooking that 'view' and two external balconies. The dressing areas and bathroom spaces are huge with a separate toilet. There is plenty of wardrobe space and a good dressing table for ladies although no sufficient light there for makeup. There is dim lighting in the bath area and the toilet so reading is difficult. There is a spacious desk behind the bed with a powerful reading light and also a small sitting area with sofas and a coffee table. A large bowl of fruit is placed in the room and plenty of complimentary water.

There is no designated bar area so we had to sit in the Reception area for a drink and it was cold. The hotel does light a brazier on the deck outside the dining room but guests sitting round it are at the mercy of the breeze and may get smoked out. The hotel dining room is huge with a pitched roof and lacks atmosphere. The food, rather like the sister hotel is very average - good Tom Yam Kung though. We would liked to have eaten out on one of our two nights but there was nowhere to go as the local village is not equipped with suitable eateries.

Incredibly, neither of the hotels we stayed in accepted credit cards which could be a problem if you were unaware of the fact.

There is a nice swimming pool on the deck overlooking 'that view' but it was too cold to use it.

Breakfast is well organised to cater for multi-national guests but fruit is disappointing in that there is little variety.

The most irritating thing of all is the lack of good wifi and there is no connection in the rooms. Guests must either go and sit in Reception or the business centre. That said, it is impossibly slow!!

Lastly, the staff. They are delightful and cannot do enough for the guests, the waitresses are the sweetest girls and just so polite, feminine and gentle. There is the usual language barrier but otherwise, I cannot praise them highly enough. The hotel General Manager is very much in evidence and also very eager to please.

On our walk to the village, we noticed at least three new hotels under construction so The Aureum will find that they have a lot of competition over the next couple of years. They will have to sort out these issues.

If you are not put off by the above, this is a lovely place from which to explore this fascinating area.

  • Stayed December 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank lferstendik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London UK
Level Contributor
88 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
3 of 5 bubbles Reviewed 10 December 2013

This hotel is a sister hotel to the Aureum Palace hotel whic we stayed in in Bagan and shares most of the same benefits and downsides as its sibling.

One you get off the excited egg beater that ferries you to the hotel you are greeted with a warming hot towel and a warm smile plus "watch the step" everywhere you go as many unsuspecting visitors will have found as they trip up on the steps in the extensive open sided lobby area.

A short walk on a wooden boardwalk gets you to your room and what a lovely room it is. A huge bedroom with a four poster bed centrally located and surrounded by diaphanous mosquito nets which are drawn at night. A large flat screen television in the corner which is only useful if you sleep on the left side of the bed as the bedposts block the screen.

Rose petals float in your wooden sink and wooden straight sided bathtub to greet you in the large baththroom with open shower and separate toilet. What a shame that you cannot relax and soak away the stresses of the flight, car and boat trip as apart from the straight sided bath there is insufficient hot water to fill it and I had to have 2 cold showers both mornings. A hotel of this calibre needs to sort this out urgently. Although they are fully aware of the problem, they seem to ignore it.

Another issue is that the hotel also does not accept credit cards. Even a small silk factory on the lake accepted credit cards. Why can't a 5 star hotel? Mirroring it's sister hotel there is no comfortable bar area and provided you are not too cold you can have a drink in the lobby or stay warm around and open fire outside the dining room.

Wi-Fi is again a problem and not available in your room, but only at reception or dining room and that assumes that it works, as most of the time it is so slow or keeps losing the signal.

Be warned. The prices are 50% higher than its sister hotel in Bagan. A $30 hour massage is $40 here and a glass of local wine is $7 with no happy hours they had in Bagan. If you want a massage you are recommended by the staff to have it in your room as the spa is a collection of draughty white tents at the end of the boardwalk.

The food in the restaurant is unexceptional and expensive, but you have no option as there are no local restaurants.

The hotel seems to get lots of large tour groups and the restaurant can be extremely noisy when they are established at the long tables.

The staff are delightful and try everything they can to make your stay comfortable, but there are lots of new hotels being built and this hotel will lose out unless they sit up and take notice. Currently the Inle Princess hotel is supposed the be the best resort on the lake. The Aureum is set back about 500 metres from the lack on a backwater with an amazing view of a JCB digger.

With all this the lake and the people are fantastic and this should not put you off coming to the area and experiencing their hospitality

Room Tip: It can get very cold at night or early in the morning on the lake, so bring some warm clothing.
See more room tips
  • Stayed December 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank ExplorerLondonUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 1 December 2013

Beautiful first class rooms and service. Lake view is blocked by islands built for organic food. When the silence and serenity is not disturbed by groups of loud Americans this is perfect. This hotel should avoid receiving groups larger than 3 persons.

  • Stayed November 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank RichardBeij
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
2 reviews
5 of 5 bubbles Reviewed 30 November 2013 via mobile

The fact you arrive to the hotel on little water ways lined with water hyacinths is the perfect prelude for this gorgeous hotel. ( You can also drive there too) Right on the water with lush gardens and a German manager with teutonic organizational skills and Burmese warmth. Couldn't have asked for more!

Stayed November 2013, travelled with friends
Helpful?
Thank Viviana P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed 30 November 2013 via mobile

Having read other reviews I wonder if we were in the same place. This is not really on the lake, but in a backwater behind reed beds that has large islands of dredged mud currently sitting in front of the front line "lake view " rooms along with a back hoe digger. another hotel is bejng built next door on the right so noisy during the day. Our first front line room had direct views of the digger and a mud island....we changed to a better position but still not great. Almost better to be on the back line as they are higher up and you avoid the noise of the boats first thing jn the morning. The room itself was impressive but nice wooden hot tub was useless as not enough hot water to fill it to a decent level and the lighting and general lay out was bizarre. No way of turning lights off or on from bed and sitting area had terrible lighting and no view of tv.
Other gripes: no real bar area to sit and have pre dinner drink; not enough seating in lobby given only internet access was there or dining room; very limited menu for dinner, particularly of local food( breakfast chiice was much better so cant understand why so few local dishes at dinner) ; service was ok but the standard of understanding of English beyond the basics was poor so any question out of the ordinary was met with blank look.; front desk failed to pass on message to us about change of pick up time from our guide, leaving us waiting on the boat dock.
some of staff were very friendly and helpful, but overall if you want a lake view hotel I would go somewhere else.

Stayed November 2013, travelled as a couple
Helpful?
5 Thank tim b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Aureum Palace Resort & Spa Inle

Property: Aureum Palace Resort & Spa Inle
Address: Mine Thauk Village, Nyaung Shwe, Myanmar
Region: Myanmar > Shan State > Nyaung Shwe
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #3 of 35 Hotels in Nyaung Shwe
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Aureum Palace Resort & Spa Inle 4.5*
Number of rooms: 65
Official Description (provided by the hotel):
Inle Lake is stunning and to appreciate the extensive natural waterways from the lake shores of Aureum Resort and Spa offers unsurpassed luxury accommodation of villas built over the waters and shores of one of Myanmar's most stunning natural and cultural wonders, Inle Lake. Each expansive villa is elegantly decorated with generous space for bathroom and Jacuzzi and lavishly equipped with amenities. With private outdoor terrace for viewing a spectacular sunset over the lake and hills beyond, Aureum Resort is the perfect location in which to explore the wonders of this unique destination. ... more   less 
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