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“Could have been so much better” 3 of 5 bubbles
Review of Hacienda Los Andes

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Hacienda Los Andes
London, United Kingdom
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Could have been so much better”
3 of 5 bubbles Reviewed 30 April 2012

The area in which the Hacienda Los Andes is located is undeniably beautiful and off the beaten track. The contrast of lush green valleys, arid cactus strewn mountains and clear blue skies was amazing.
After having seen on it's website that it had been rated as one of the top ten destinations in Chile, my family and I were very excited to experience what the Hacienda had to offer in terms of comfort, food and service.
The rooms were fine. Comfortable, clean and spacious. I would say that the pillows could have been upgraded as they were small and hard, but as a traveler one is prepared for a little hardship!
The Hacienda itself has a lovely garden with nice areas to sit outside in the sun and shade, but the outside area was untidy. Cigarette butts filled the barbecue and ashtrays and were present when we arrived and when we left 3 days later. The patio looked like it needed a good sweep out.
The lodge or Hacienda itself was pleasantly decorated inside, cool and fresh.
I would have to agree with previous reviewers that the Hacienda Los Andes is not service oriented. The welcome was polite, but not friendly. No help was offered with our luggage. Throughout our stay the staff seemed uninterested whether or not we were content or having a good time. I think the potential is there as they all seemed decent and nice people, but where is the enthusiasm and passion for attending the guests? It was certainly not present when we were there.
The breakfast was a disgrace. Moldy fruit with flies buzzing around. Stale bread served in a ziplock bag after being freshly warmed in the microwave. Like previous reviewers, I inquired if it was possible to buy fresh bread in the area. Yes, bread was freshly made in the mornings and evenings just a mile down the road, but somehow the administrators of the Hacienda think it is acceptable to buy bread once every 3 days and serve it stale. The fruit juices were not squeezed, but pulpy and over-sugared. No-one ever asked us if we were happy or would like anything extra, like palta or eggs.
We were amazed to see an abundance of fruit trees and a vegetable garden badly tended, but with lettuces, fruit and vegetables just going to waste and not being utilized in the kitchen. Fresh flowers could have been placed in the rooms or the Hacienda, but were left wilting in the garden
The Hacienda could have been a wonderful place, but the management really need to get to grips with the service, which should be warm, friendly, enthusiastic and professional. It was none of these.

  • Stayed April 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank oldstoic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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42 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Toronto
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 20 February 2012

La Hacienda Los Andes is a good alternative to Valle Elqui if you want similar geography but to be off the beaten track (literally) and away from throngs of tourists. The road to the Hacienda from Ovalle was rough track and took an hour and a half across twisting loose gravel roads, passing through small towns. We were happy to arrive at the Hacienda, a green oasis in the Rio Hurtado Valley where we stayed for two nights. The rooms were more than adequate and had good showers with ample hot water and comfortable beds. A very welcome thing was no television, radios or phones - a good place to check out of society.

I´d agree with the previous reviewer that the hosts were friendly but not that service oriented. A little detached perhaps, definitely not what one would expect from an intimate boutique like hotel experience. That said, the property is incredible. Flowers, tropical plants and fruit trees abound.

We were a bit surprised that the fruit trees were by and large neglected, could have been taken care of better, and hotel guest could have taken advantage of the bountiful fruilt. We picked figs, oranges, plums and peaches, right off the tree - smaller than they should be, bit delicious. If we hadn´t eaten them the birds would have (there are flocks of parrots) or else they would have fallen to the ground. They should have been used more for the meals. Which were pretty underwhelming too bad that you are somewhat beholden to their menu as there aren´t many other choices nearby. They could have done so much more with the food and provide more fruits, salads and vegetables, a shame actually when you are in Chile and so much amazing produce is available within a few kilometeres. There was also something that was pretty unusual in Chile - stale bread. It must have been the same bread for both days we were there as it seemed to get harder with each meal. Not that bread wasn´t available nearby - in Hurtado - five kilometres up the Road we bought bread at an Alcamen which was lovely and fresh - along with tomatoes and avocados. Next time we would avoid most meals at the hacienda and try some of the local, but rustic restaurants in Hurtado. And there will likely be a next time.

The breakfast was passable, a buffet with cheeses and fruits and juices and it seems you could get eggs cooked too if you wanted. The bread was bearable toasted and coffee abundant.

We went on a four hour horse trip through the mountains and that was incredible. The views were indescriptable except to say they were panoramic vistas of the mountains and valleys for tens of miles around you. This was definitely the highlight of the trip.

After our two days there we headed north through Hurtado along a rough road to Vincuna. The distance was only 40 km but it took us 2 and a half hours. That tells you how treacherous the road was - rougher than the road from Ovalle to the Hacienda. It was well worth the trip though as the views were stunning. We saw only a couple of other cars the entire trip - a good thing as there weren´t many places for cars to pass. We stopped for a half an hour at the Tres Cruces Pass which we hiked up to a high vantage point and drank in the scenery.

We´d go back to la Hacienda but would certainly look for different food choices - otherwise, it was a bit of heaven.

In the afternoon we took a dip in the frigid Rio Hurtado which was a delightful way to cool down and at night, after dinner we looked up at an incredible display of stars and planets. With the peace and quiet and cool evenings we sat out for hours.

Room Tip: Look for a room a bit further away from the patio. We stayed in room which had a table outside and...
See more room tips
  • Stayed February 2012, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Danablo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York
Level Contributor
68 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
4 of 5 bubbles Reviewed 30 January 2012

This is a very nice place to stay if one happens to be in the area, but it is not a destination in itself unless one loves horses. We stayed here because we drove the mountainous dirt road from the Elqui Valley over to the Limari Valley and Los Andes was the closest available lodging. By the way, that road is a beautiful drive, but allow plenty of time and use a vehicle with high ground clearance (the carabinero at the checkpoint on the Limari side said the road was "impassable"). Los Andes is another German managed place (there are many in Chile) and everything was handled efficiently. Emails were answered promptly and completely. Reservations were were made without difficulty and special requests were handled without problem. I would say that the staff was friendly, if not warm. The rooms are comfortable, but basic. It got cold at night; no heat was provided, but there were enough blankets to stay cozy. Everything was clean. We had dinner (a set menu) and it was delicious, as were the pisco sours. Breakfast was the standard buffet and more than adequate. The grounds are ample and beautiful and apt for walking around. But it was obvious that the true reason to come here is to ride horses. We did not have time to do so, but the animals looked fit and lovingly cared for. I think the staff probably preferred tending to the horses than the guests (I'm only half kidding). Anyway, if you happen to be in the vecinity, don't hesitate to stay here and if horse riding is your thing, by all means come here. Only one warning: the price tag for horse rides was quite stiff.

  • Stayed October 2011, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank exmarsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hacienda Los Andes

Property: Hacienda Los Andes
Address: Rio Hurtado, La Serena 1870000, Chile
Region: Chile > Coquimbo Region > La Serena
Hotel Style:
Ranked #13 of 74 Speciality Lodging in La Serena
Price Range (Based on Average Rates): £
Number of rooms: 6
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