The area in which the Hacienda Los Andes is located is undeniably beautiful and off the beaten track. The contrast of lush green valleys, arid cactus strewn mountains and clear blue skies was amazing.
After having seen on it's website that it had been rated as one of the top ten destinations in Chile, my family and I were very excited to experience what the Hacienda had to offer in terms of comfort, food and service.
The rooms were fine. Comfortable, clean and spacious. I would say that the pillows could have been upgraded as they were small and hard, but as a traveler one is prepared for a little hardship!
The Hacienda itself has a lovely garden with nice areas to sit outside in the sun and shade, but the outside area was untidy. Cigarette butts filled the barbecue and ashtrays and were present when we arrived and when we left 3 days later. The patio looked like it needed a good sweep out.
The lodge or Hacienda itself was pleasantly decorated inside, cool and fresh.
I would have to agree with previous reviewers that the Hacienda Los Andes is not service oriented. The welcome was polite, but not friendly. No help was offered with our luggage. Throughout our stay the staff seemed uninterested whether or not we were content or having a good time. I think the potential is there as they all seemed decent and nice people, but where is the enthusiasm and passion for attending the guests? It was certainly not present when we were there.
The breakfast was a disgrace. Moldy fruit with flies buzzing around. Stale bread served in a ziplock bag after being freshly warmed in the microwave. Like previous reviewers, I inquired if it was possible to buy fresh bread in the area. Yes, bread was freshly made in the mornings and evenings just a mile down the road, but somehow the administrators of the Hacienda think it is acceptable to buy bread once every 3 days and serve it stale. The fruit juices were not squeezed, but pulpy and over-sugared. No-one ever asked us if we were happy or would like anything extra, like palta or eggs.
We were amazed to see an abundance of fruit trees and a vegetable garden badly tended, but with lettuces, fruit and vegetables just going to waste and not being utilized in the kitchen. Fresh flowers could have been placed in the rooms or the Hacienda, but were left wilting in the garden
The Hacienda could have been a wonderful place, but the management really need to get to grips with the service, which should be warm, friendly, enthusiastic and professional. It was none of these.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com so you can book your Hacienda Los Andes reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.