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“Breakfast should be much better... ”

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Hotel Club La Serena
Ranked #4 of 24 Hotels in La Serena
Brussels, Belgium
Level 5 Contributor
43 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Breakfast should be much better... ”
Reviewed 29 November 2013 via mobile

This is a well located hotel in coast front line, but the rooms are facing side to the sea. The reception staff is very friendly, not so applicable to the restaurant staff... The breakfast is very very basic and, when I asked for a few tomato slides, o was informed that I would be charged 2500 pesos for one single tomato....
The rooms have space and are redecorated, what makes them warm comfortable.

Stayed November 2013, travelled on business
Helpful?
Thank GermanoLobo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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368 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (9)
Date | Rating
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English first
Santiago Metropolitan Region, Chile
Level 3 Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 November 2013

Hotels in Chile are expensive relative to other parts of the world and have few amenities. In that context this hotel was good value for money- very clean, large comfortable mattress, very good breakfast and efficient professional staff- right across the street from the Ocean. Like all of Chile, when you leave Santiag,o the people in the hotel and in La Serena are very friendly, professional and attentive. I prefer the older part of La Serena and better enjoyed the rest of the visit there. Of all the Ocean Front options in La Serena this appeared to be the best option. A nice place to enjoy the beautfiul city of La Serena & surroundings and the magic of Chile.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank TomEngel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fourways, South Africa
Level 5 Contributor
53 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 18 June 2013

We were sold on the pictures and descriptions as given. However, if you are a higher end traveller, would not recommend. Good for lower to medium affordability. In need of TLC the place is dated, even though some updates evident. Very cold , no A/C, thin duvet , clean , but extra blankets smelly. Standard Chile breakfast.

Room Tip: Check reviews before booking and don't fall for the good marketing that's trying to keep the...
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Valerinagirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaGerencia, Public Relations Manager at Hotel Club La Serena, responded to this review, 2 July 2013
Sorry if our hotel was not from your complete comfort. We will work harder to solve all the issues where you found deficiencies. Next time you visit La Serena Club, all those problems will be solved. Promess.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 5 Contributor
64 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 22 April 2013

Book early during busy holiday seasons and avoid the limited options.
Chile is generally not a cheap destination and the same applies to this hotel however, for the money there are superior options in La Serena. Everything from Service to rooms to restaurant are average at best and poor for the price.

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank Griffin257
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zurich, Switzerland
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 March 2013

Just talking about standards you have to reach and fulfill, the hotel did quite well. The breakfast buffet was ok, there is a nice pool, the room was clean. But what the hotel absolutely misses is any sort of charm or atmosphere. The room was very basic, the main building looks like an apartment block from the 70s (which I think it is), the breakfast room was as sterile as a hospital canteen (and there was the same horrible 12 minute stream of music every morning).

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Urs H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
usa
Level 4 Contributor
43 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 6 March 2013

Stayed here for first three nights of our vacation in chile. Room was better than expected- traveling with our adult daughter, her bed was in the living room, we had a separate room with king bed. There was a terrace overlooking the beach. Staff was welcoming and helpful . We would recommend it.

Room Tip: We booked thru a travel agent. Ask for a room with a balcony.
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  • Stayed March 2013, travelled with family
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Mniarhos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level 5 Contributor
77 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 20 December 2012

The staff here are very slow to process anything (checking in or out) and are not helpful at all. We watched several stand around while we waited in queues to ask a question. The hotel is further away from the centre of town than the map indicates but this would have been ok, if the staff could have helped with transfers or tours. Rooms are old and not very clean. Stay in town, not on the beach.

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KylieAC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Hotel Club La Serena

Property: Hotel Club La Serena
Address: Avenida Del Mar 1000, La Serena 1710249, Chile (Formerly La Serena Club Resort)
Region: Chile > Coquimbo Region > La Serena
Amenities:
Beach Free Breakfast Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 24 Hotels in La Serena
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Hotel Club La Serena 3.5*
Number of rooms: 96
Official Description (provided by the hotel):
Hotel Club La Serena is located in the best side of la serena city in front of the sea , just 5 minutes to the civic center, we invite you to enjoy of our confortable rooms , therefore our customers will be able to have fun of our gastronomy of Brisa Restaurant. ... more   less 
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Also Known As:
La Serena Club Hotel La Serena
La Serena Hotel

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