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“Terrible”

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Hotel Club La Serena
Ranked #5 of 24 Hotels in La Serena
Reviewed 7 April 2014 via mobile

Don't let the pictures on the Internet fool you. We had booked online because we wanted to stay in a hotel on the ocean. This was not a cheap price so we wrongly assumed it would be nice. The rooms are filthy (I really don't think the rooms had been vacuumed in a very long time). The bathroom was small and the mold and grim around the facets was disgusting. We would have checked out immediately however thier cancelation policy didn't allow. We stayed one night and checked out the next morning. The only good thing I have to say about this place is the view of the ocean and the coffee was excellent in the restaurant. The breakfast was included in the price.

Stayed: April 2014, travelled with friends
2  Thank Diesel20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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25 - 31 of 395 reviews

Reviewed 29 March 2014

Not too bad of a location, check in was a pain though, very slow and confusing. I travel for business and sometimes the local dealer makes the reservations for me, this proved to be problematic, they didn't ask for a second night and we had to relocate for the next night. the restaurant wasn't too bad, service was better than most. The long walk through and around the hotel was an issue with suitcases packed for 10 days. If this was a vacation trip it would have been better because of its location to the beach and relaxed atmosphere. Averall a fair value, don't expect quality WiFi though, it isn't here.

Room Tip: Close to the beaches, quiet, relaxing and good for a "get away" retreat. Don't go in...
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  • Stayed: March 2014, travelled on business
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Thank bsgrilling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 February 2014

We stayed here for one night, which was okay. It is too much a familyhotel for us to stay for a long time (crowded pool and children running around during breakfast). Our room was spacious with a separate bedroom and even a balcony. And a refrigerator! Decoration a bit dated but you must walk at the beach and not sit in your hotelroom, so it is a good place for passing through. Our room was on the 5th floor but there is an elevator; also private parking is available.

Room Tip: ofcourse a room at the front with a balcony and seaview
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  • Stayed: December 2013, travelled as a couple
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Thank Bert W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 January 2014

We stayed there 1 night on our way back from the valley de elqui. The rooms were nice and clean and near the beach. It should be said that Av. del Mar seemed to always have traffic jams even on a sunday so it was a little annoying to get in and out of the hotel. The pool was very nice and clean. The breakfast was average. I would give it a better rating but for the price we paid, i think not. Also the receptionist was fairly rude and slow she said ' because she was training someone else' even though she herself didn't seem to know what she was doing.

  • Stayed: January 2014, travelled with family
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Thank Stevenlyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 November 2013 via mobile

This is a well located hotel in coast front line, but the rooms are facing side to the sea. The reception staff is very friendly, not so applicable to the restaurant staff... The breakfast is very very basic and, when I asked for a few tomato slides, o was informed that I would be charged 2500 pesos for one single tomato....
The rooms have space and are redecorated, what makes them warm comfortable.

Stayed: November 2013, travelled on business
Thank GermanoLobo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 November 2013

Hotels in Chile are expensive relative to other parts of the world and have few amenities. In that context this hotel was good value for money- very clean, large comfortable mattress, very good breakfast and efficient professional staff- right across the street from the Ocean. Like all of Chile, when you leave Santiag,o the people in the hotel and in La Serena are very friendly, professional and attentive. I prefer the older part of La Serena and better enjoyed the rest of the visit there. Of all the Ocean Front options in La Serena this appeared to be the best option. A nice place to enjoy the beautfiul city of La Serena & surroundings and the magic of Chile.

  • Stayed: October 2013, travelled as a couple
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Thank TomEngel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 June 2013

We were sold on the pictures and descriptions as given. However, if you are a higher end traveller, would not recommend. Good for lower to medium affordability. In need of TLC the place is dated, even though some updates evident. Very cold , no A/C, thin duvet , clean , but extra blankets smelly. Standard Chile breakfast.

Room Tip: Check reviews before booking and don't fall for the good marketing that's trying to keep the...
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  • Stayed: June 2013, travelled as a couple
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3  Thank Valerinagirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaGerencia, Public Relations Manager at Hotel Club La Serena, responded to this reviewResponded 2 July 2013

Sorry if our hotel was not from your complete comfort. We will work harder to solve all the issues where you found deficiencies. Next time you visit La Serena Club, all those problems will be solved. Promess.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Club La Serena

Address: Avenida Del Mar 1000, La Serena 1710249, Chile (Formerly La Serena Club Resort)
Phone Number:
Region: Chile > Coquimbo Region > La Serena
Amenities:
Beach Free Breakfast Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 24 Hotels in La Serena
Price Range: £55 - £164 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Club La Serena 3.5*
Number of rooms: 96
Official Description (provided by the hotel):
Hotel Club La Serena is located in the best side of la serena city in front of the sea , just 5 minutes to the civic center, we invite you to enjoy of our confortable rooms , therefore our customers will be able to have fun of our gastronomy of Brisa Restaurant. ... more   less 
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Also Known As:
La Serena Club Hotel La Serena
La Serena Hotel

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