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“Neglected place and over priced”

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Hotel La Serena Plaza
Ranked #20 of 24 Hotels in La Serena
SANTIAGO, Chile
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Neglected place and over priced”
Reviewed 7 November 2013

Unfortunately for me and my family this was the only place available for the dates we wanna to go to La Serena. We let us drive for the pictures showns on their web pages of the common areas. The rooms are old, untidy, windows open but wont close, TV's are older than myself and cable didn't work properly, there is no AC, minibar empty. Bathroom are realy small, there is only showers not bath tabs. Swimming pool didn't look clean.
Although all the bad things (that are many) there was a couple that helped a lot to improve: people were realy friendly and always available, breakfast wasn´t that bad they a sort of pastries that was very nice and it is next to the beach and a next to a couple of very good restaurants.
i won't use it again unless there is no other place to stay

Room Tip: I believe there is no good rooms available
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FRANCISCO M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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68 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room Tips
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English first
schilde
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 January 2013

At my stay in la serena for dakar rally, this hotel was a big disappointment. Worn out beachfront room,dirty and worn out bath room, dirty windows and no service. There was a party ongoing, but staff at the bar didn't service after 11PM.Poor breakfast. Also quite overpriced.

  • Stayed January 2013, travelled with friends
    • Value
    • Location
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Helpful?
1 Thank antvanh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these La Serena hotels

Level 2 Contributor
5 reviews
Reviewed 8 March 2012

Not a bad hotel, but i would look for better options in the city. Rooms are just ok, with pretty small bathrooms.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lintzac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oslo, Norway
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 9 March 2011

The pool was great but I was suspicious as to how clean it was. Our room was worn out, but clean, located on the third floor, no elevator. The first ting I noticed arriving was that the minibar was empty, I belive that this was because the staff has not figured out what its for. Also watch out for the bed sheets made of wool, they smelled so bad we had to put them in the closet for our whole stay! Actually these bed sheets is a local custom to this region. Wifi was free but only worked in the hotel lobby.

Hotel is located right beside the beach but everthing interesting in La Serena is about a half an hour, an hour walk from the this hotel so bring good shoes.
The breakfast was average and also the dinner in the hotel resturant the first day. One of the better resturants in La Serena was Martin Fierro, great place and service, se my review.

The staff was friendly but the overall service, there was no service, you have to ask staff for eggs at the breakfast, cheapos. Especially one of the receptionists was very creepy, he made you feel uncomfortable when asking questions, like he was bothered to help you out!

  • Stayed February 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gringoblanco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakarta, Indonesia
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 June 2010

I booked this hotel after going through the location, pics and ratings for this hotel on the net. I wanted to just run away to some other place immediately after I reached this place. While the property as a whole is very nice and interesting, the location is way out of anything. Also the rooms are not modern and nice. Beds had no head rest. Bathrooms are very tiny. Everything is pretty rundown. Mini bar has nothing to offer. Room had no tea / coffee arrangement. Heating is run only during certain hours. Breakfast was minimalistic. None of the staff spoke any english ... and paying 90USD per night for all this was way too high for what I got. Not to forget that you have to pay a lot for taxis to go anywhere so don't even think of staying here if you are travelling without your own transport.

  • Stayed May 2010, travelled solo
    • Value
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Helpful?
3 Thank Prasty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Collins, CO
Level 6 Contributor
129 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 13 April 2010

This is a htoel that I wouldn;'t rave about nor would I say anything really negative about it. It is a long walk to the center of La SErena but it is next to the beach but quite a walk along the beach to the beach restaurants and activities. The staff was cold, unfriendly and not helpful. The floors of the hotel needed to be reglued as they are popping up. But the hotel rooms are average size. The last morning we did not have hot water and the staff didn't really care. It's a fine place if you aren't going to spend time in your room. The pool area looked lovely. The breakfast was averagve and nothing much to write about. Overall, I would stay again but only if I didn't have any other options or if the price is right. It was perfect for what I needed a room for, a place to sleep, shower and store my stuff as I was out all day and only came back to sleep.

  • Stayed April 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Gail3207
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barcelona, Spain
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 March 2008

i went to la serena for a few days, and i find this hotel, it was near the light house, nice location, the hotel was old like the other person told, and i have the same impression, very nice people working in the fron desk, the room was clean no trouble, and the restaurant fine all so, its its a good hotel for family vacation, or bussines that all

  • Liked — the people who work there
  • Stayed January 2008, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank fathernight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel La Serena Plaza

Property: Hotel La Serena Plaza
Address: Avenida Francisco de Aguirre 0660, La Serena 1710128, Chile
Region: Chile > Coquimbo Region > La Serena
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #20 of 24 Hotels in La Serena
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel La Serena Plaza 3*
Number of rooms: 58
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Also Known As:
Hotel La Serena

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