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“A Good Stay but Some Caveats”
4 of 5 bubbles Review of Yangshuo Resort

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Yangshuo Resort
Ranked #22 of 437 Hotels in Yangshuo County
Level Contributor
392 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 536 helpful votes
“A Good Stay but Some Caveats”
4 of 5 bubbles Reviewed 17 June 2014

We were guests of the hotel for 1 night following a Li River cruise. Our goal was to see what was reputed to be a gorgeous part of the country, bamboo raft on the river, and see the much lauded Impression Sanjie Liu show.

Our travel agent's ground agents, located in Guilin, said this was the very best hotel in the area and one that would be suitable for our requisites.

The hotel's location and the property are magnificent. There are views of the river and part of the property is right beside a karst. We particularly liked sitting directly alongside the river at one of the hotel's bars.

We were upgraded to a beautiful corner suite that had a huge master suite with large soaking tub, TV , separate shower and water closet. There is a privacy issue. The bathroom is enclosed by a curtain, so it works only for those in an intimate relationship or travelling with someone who vacates the room while others are using the facilities.

There was also a generous living room with another TV, and powder room. The balcony was off the living room and had the most amazing views of the river. We could have spent hours on that balcony, sipping wine, reading, and watching the rafts go by. We regret that we had only the one night.

There were issues, however. The walls of the powder room in our suite had many stains. We shudder to think what they might be. The hotel admits to turning off the air conditioning at various times throughout the day. There were times when are room was a sauna and unbearably hot. We had the breakfast buffet included in our room rate. It was fine but lacked the variety of other properties we stayed in during our month long visit to China. We also had dinner in the same restaurant. The food was OK. Service was tentative. It could get old pretty quickly if one stayed for more than a couple of days.

Service generally is not the hotel's strong suit. I understand that this is a more rural area and there are staffing challenges, but even the front desk lacked grace. We did not feel particularly welcomed.

This hotel has the potential to be an excellent one, but it does require some significant fixes.

  • Stayed May 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fearful
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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288 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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  • Spanish first
  • Swedish first
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English first
Lampasas, Texas
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 30 May 2014

This could easily be a four star resort, the natural beauty of the grounds, the sound of the water fall on the river, the surrounding karst mountains, what more could you ask for.......the restaurants at night are open but vacant of staff....after we had finally been served our ham and cheese sandwich which we waited for over an hour we were told "we didn't have deposit to charge meal to room".

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank linjo2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rockledge, Florida
Level Contributor
198 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
2 of 5 bubbles Reviewed 28 May 2014

Okay the hotel itself and the property is absolutely beautiful. There are walkways around the property and along the river that are just marvelous. BUT. The staff is a disaster. Someone explained it as "the left hand does not know what the right hand is doing" and that could not have been truer. The restaurant was awful. We were the only people there and they took an eternity to come back to take our order. Then a good hour to make dinner. Which were 3 ham and cheese sandwiches. They had no idea how to charge the dinner to the room and insisted we pay on the spot. Other places around the hotel had no problem charging to the room.

Room Tip: Don't lose your room key or they will charge you for it! Also, carry money with you because th...
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  • Stayed May 2014, travelled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LCo24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Se Qld
Level Contributor
137 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed 30 April 2014

We had a room with a river front view, albeit most rooms would have a lovely aspect with some water view.
Our room was in block nine, not a problem for us as it was very quiet and a long way from the main building.
We found the large bed to be very firm, too hard for a supposed five star hotel.
The coffee by the river, extremely expensive, 106 yuan for two lattes, $8-9 for a coffee, it would have to be good, but it wasn't.
Rooms were very spacious, certainly a pleasant environment to spend a day or two, but for us, it is time to leave China.

Room Tip: Block nine on the third floor with a riverfront view, very peaceful, enjoy the walk by the river for...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank fvm54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
miami
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 27 April 2014

What a gorgeous resort. The location could be right out of a Chinese brush painting. My only regret is that we could only spend one night here. It's a place to relax and enjoy the beauty and serenity.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 10911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ganey Tikva Israel
Level Contributor
158 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
4 of 5 bubbles Reviewed 25 April 2014

The hotel has a country style elegant appearance; it is very big and impressive.
It is located on the river bank, between the mountains and the water, surrounded with wonderful gardens.
It is located about 10 Km out of Yangshuo city center.
Our room was in the 2 floor with a river view.
The room is very big and nicely decorated, there is a flat TV screen, mini bar, safe, and working table, with free internet. The toilette and wash room are an integral part of the room with a curtain that can separate them from the sleeping area.
There is a terrace with double bad facing the nice gardens and the river
The double bad is huge and good,.
There is a big bath and a good shower water pressure in the shower is good.
The hotel is tidy and clean.
Breakfast is good with a large variety but most of it is for Chinese taste.
There is a free shuttle bus service to the city center and back with a schedule, but here we had an unpleasant disappointment.
Our return bus did not arrive and we were lucky that a Chinese woman called the hotel and complained about it loudly since they claimed it was there on time and refused to send another one. This was a dirty lie since we were on the exact spot 15 minutes before time and no shuttle bus arrived there.
After long arguments they agreed to send another car to pick us (45 minutes later) but it was a van, not a bus, and all the angry waiting people had to crowed inside it.
I complain to the reception manager about this shameful service and as compensation we received a plate with fruits to our room.
This should not happen in a 5 stars hotel.

Room Tip: Room with river view
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AlonGaneyTikvaIsrael
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 13 March 2014 via mobile

A gem at the foot of two mountains with a river as its backyard. A very peaceful retreat with a very good service standards. We left our electronics when we checked in thinking they won't turn down our rooms but they cleaned it up and nothing got lost. We will definitely come back here. It's easy on the budget too!

Stayed March 2014, travelled as a couple
Helpful?
Thank milesng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Yangshuo Resort

Property: Yangshuo Resort
Address: North side of the Gongnong Bridge, Yangshuo County 541900, China
Region: China > Guangxi > Yangshuo County
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Yangshuo County
#6 Luxury Hotel in Yangshuo County
#26 Best Value Hotel in Yangshuo County
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Yangshuo Resort 5*
Number of rooms: 234
Reservation Options:
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Also Known As:
Yangshuo Hotel Yangshuo County

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