I have bee n to over 20 different hotels in china. What all of them have in common is that see ice from staff was pretty much nonexistent. I would be lucky if they can speak few words do English. Forget about getting any helpful info. Well, bamboo house staff was anything but. All 3 ladies that worked the front desk were awesome. Great command of English, knowledgeable, and always helpful. They helped me book tickets, transport, and even walked me to the light show and saw me off to my van pick up when I left. The staff here should be the envy of every hotel in china. Can't go wrong here!