We recently stayed at this Springhill Suites. Several family members drove 3 plus hours for our 4 yr old family member heart surgery. The parent held all the rooms on her credit card and we all paid there was a total of 4 room pre-reserved and one added. The mother of this above child has spent four days disputing a credit charge for a 6 room that we never reserved. The assistant manger Shemeka was rude, angry and very unhelpful. The manger, Felicia Dubose has yet to call and offer any solution to this situation; I was told by two people that she would call me and has not. The only person who have tried to help to see what happen is Candice and Cody. But they seem to have not authorization to resolve this fraudulent billing issue......I would love for a member of management above these two seemingly inadequate individuals....I have left phone numbers with these above names..........
- Official Description (provided by the hotel):
- Newly Renovated! Located near Birmingham International Airport, the convention center, Talladega Superspeedway and area attractions, SpringHill Suites Birmingham Colonnade is ideal for corporate travel or fun weekend getaways. Our hotel located near downtown, offers complimentary breakfast buffet, free wireless Internet and a 24-hour food market, pool, and fitness center. Up to 25% more spacious than traditional hotel rooms, our hotel guest rooms feature separate eating and sleeping areas, microwave, refrigerator, and pull-out sofa bed. ... more less
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- Also Known As:
- Springhill Suites Birmingham - Colonnade Hotel Birmingham