We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good quality hotel”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Hilton Garden Inn Birmingham/Trussville
Ranked #24 of 80 Hotels in Birmingham
Reviewed 28 August 2013

Very good location for the Birmingham area. Hotel lobby, restaurant and outside seating areas very nice. Comfortable bed and clean room. Friendly and helpful staff. A/C worked well in room, which is a plus in hot weather.

  • Stayed: August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Terri D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Reviews (351)
There are newer reviews for Hilton Garden Inn Birmingham/Trussville
See the most recent reviews
Traveller rating
Traveller type
Time of year
Language

299 - 305 of 351 reviews

Reviewed 24 August 2013

We had a King Suite, nice, 2 room suite with couch and 2 tvs. The beds were super comfortable and the location was PERFECT. So close to the highway and amenities. My only complaint is that the pool was super small and FREEZING cold and housekeeping came WAY early and never came back after we left.

  • Stayed: August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank 844mirandap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2013

Hilton Garden Inn Birmingham/Trussville is second to none in this industry. The service is great, the employees are knowledgeable, the rooms are immaculate, and the dining experience is awesome. I have stayed here many times and whenever I have guest in time this is where I take them. If your are looking for a place to stay with great accommodations and you will be treated like royalty, I highly recommend this hotel.

Room Tip: Rooms on the higher floors are normally the quietest. Even though there is an indoor pool and Jacuzz...
  • Stayed: June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Gregory M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2013

I have been staying at the HGI Trussville for about 2 years now. The staff quickly learns that you are a frequent client, welcome you by name and go out of their way to make you feel at home. They try to comply with your requests if at all possible. Everybody on the staff from the front desk, cleaning staff, kitchen and maintanence is genuinely friendly and wants your stay to be as pleasant as possible.

Give them a try if you are in the area.

  • Stayed: August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank James L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2013

The place is well kept and clean. Free internet which is nice, washer and dryer on first floor. A dollar to wash and a dollar to dry. Good restaurants and stores within walking distance. Staff was very friendly and helpful upon checking in. Didn't have a bathtub though just shower which is fine. It was also easy to find off of the highway. I do recommend this place for a night or two.

Room Tip: Washer, dryers, pool and gym all on first floor next elevators. Rooms that face west tend to be a l...
  • Stayed: July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank KWAJBEAR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2013

My wife and I stayed at this hotel mainly because it is a Hilton property. When we woke the next morning we found that our door would not open to the hallway. We were trapped in our room! The front desk clerk had to let us out through an adjoining room. When I tried to contact the GM to inform him of the issue, he would not return my phone calls. It's really a nice place, if you stay here make sure you can get in an out of your door. The mattress was very uncomfortable, they are supposed to adjust, but that is a joke.

  • Stayed: July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
1  Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe M, General Manager at Hilton Garden Inn Birmingham/Trussville, responded to this reviewResponded 2 August 2013

Let me begin by thanking you for choosing our hotel. We very much appreciate your business.

Please accept my apologies for the concerns that you have raised in your review. I was deeply disappointed that iI did not get back with you. The owner informed me he had talked with you before I received the message, still does not excuse my personnally not calling back.
This is totally unacceptable and I assure that this is very rare to happen; however, I can certainly empathize with your frustration and sincerely apologize for the inconvenience you went through.

Your business is very important to us and I sincerely hope that you give us another opportunity and consider returning again. In the meantime, if I can be of any assistance, please feel free to contact me. We are always listening to our guests!

Sincerely,


Joe Malik
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2013

The best possible experience one could have at the Hilton Garden Inn. Comfort and peace of mine, organized, clean and staffed with kind employees who were helpful and showed that they take pride in their jobs. I am confident that I will be booking at the Hilton during my future travels.

  • Stayed: July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
1  Thank Zolean D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Birmingham
0.1 mi away
Hampton Inn Birmingham / Trussville
8.6 mi away
Hilton Garden Inn Birmingham SE/Liberty Park
4.6 mi away
Hampton Inn & Suites Birmingham East Irondale
Show Prices
Show Prices
Show Prices
3.2 mi away
Holiday Inn Express Trussville
12.7 mi away
Homewood Suites Birmingham South Inverness
14.4 mi away
Best Western Plus Carlton Suites
Show Prices
Show Prices
Show Prices

Been to Hilton Garden Inn Birmingham/Trussville? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Garden Inn Birmingham/Trussville

Address: 3230 Edwards Lake Pkwy, Birmingham, AL 35235-3198
Phone Number:
Region: United States > Alabama > Birmingham
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #24 of 80 Hotels in Birmingham
Price Range: £86 - £141 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Birmingham/Trussville 3*
Number of rooms: 104
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, Hilton Hotels Direct, Hotels.com, Expedia, Evoline ltd, HotelQuickly, Cancelon, 5viajes2012 S.L. and getaroom.com so you can book your Hilton Garden Inn Birmingham/Trussville reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing