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“Unaccommodating Management”

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Candlewood Suites Birmingham/Homewood
Ranked #37 of 80 Hotels in Birmingham
Certificate of Excellence
Montgomery, Alabama, United States
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Unaccommodating Management”
Reviewed 12 March 2013

This property is the worst when it comes to customer service. Three quest stayed with two rooms booked. They refused to make accommodations for double beds in the second room. They said because of the third party booking they could not give me a double bed room. I even volunteered to pay the difference between the two and they refused. After I carried luggage up and down from the 3rd floor, the manager was called and she would not give permission to adjust the room. One of the rooms toliet broke and once again I was inconvenienced. I had to move to another room. (And if that wasn't enough) when I checked out, my credit card was charged for the two rooms again. I spent an hour waiting for the manager to call the third party provider to verify the credit card so that I could get credit. This was the worst hotel stay I have ever experience--I missed church service. I was totally inconvenienced.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Management189
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Candlewood Suites Birmingham/Homewood, responded to this review, 11 July 2013
Dear Management189,

Thank you for taking the time to post a review of our property. We would like to apologize for the issues you had with your room accommodations and the service your received was less than satisfactory. We also apologize for any inconvenience you may have experience with the additional charges in your credit card upon check-out. We're so glad that this was taken care of. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. Thank you for staying and we hope to serve you again should your travels bring you back to Batesville, MS.

Sincerely,

Anthony M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (13)
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Additional Information about Candlewood Suites Birmingham/Homewood

Property: Candlewood Suites Birmingham/Homewood
Address: 400 Commons Dr, Birmingham, AL 35209-6963
Phone Number:
Region: United States > Alabama > Birmingham
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #37 of 80 Hotels in Birmingham
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Candlewood Suites Birmingham/Homewood 2.5*
Number of rooms: 81
Reservation Options:
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