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“convenient base to visit the Birmingham Civil Rights Institute...”

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Best Western Plus Carlton Suites
Ranked #7 of 80 Hotels in Birmingham
Certificate of Excellence
Perth, Australia
Level 6 Contributor
143 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
“convenient base to visit the Birmingham Civil Rights Institute...”
Reviewed 9 October 2011

We stayed for 2 nights. Check in was quick, room was large, clean and spacious. We asked for a quiet room, away from elevators, and we were given a room at the end of the hallway on the 2nd floor, but with three compressers just outside our window. The rubber seal on the window was damaged, but we used some tape to cover the area that was allowing air and noise through. We didn't ask to be moved, as we had already unpacked, and only really noticed the noise when we were getting ready for bed.

We were there during the week, and the hotel offered drinks & nibblies, which was a nice touch. The reception staff were friendly and helpful, especially on the last day when we had car trouble. They printed us a map/driving directions on how to get to Birmingham Airport so we could change over our rental car, and let me use to the phone.

The hotel is in an older style building, and it's showing it's age. We had "hotel envy" as we looked across the carpark to a much newer and nicer building of the Drury Inn Hotel. We were also disappointed that the washing machine and dryer were out of order, as was another guest at the time. One of the reasons we chose to stay was that we knew we needed to wash some laundry, and saw that they had a guest laundry available on the website. The front desk tried to help - said that we could go across to the Drury Inn and use their machines, that the Drury Inn wouldn't mind, or we could use a laundromat nearby. We chose to use a laundromat.

The best part about staying at this hotel was eating at at Okinawa, a newly opened japanese hibachi steakhouse restaurant behind the hotel, best hibachi steak and lots of sushi choices! Location of the hotel was good, easy to get onto the I - 65 to get to downtown Birmingham. Lots of chain restaurants closeby. It was also only a 10-15min drive to the Galleria shopping mall in Hoover. Breakfast was the usual fare for this type of hotel, Overall, we enjoyed our stay here, mainly due to the friendly service we received from all the staff we encountered. But with the few anomalies that we experienced, we would probably try another chain hotel if ever in the area again.

  • Stayed October 2011, travelled as a couple
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Helpful?
Thank pepe_of_perth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwcarlton, Director of Sales at Best Western Plus Carlton Suites, responded to this review, 10 October 2011
To our traveling friends,

I want to first of all thank you for sharing your experience with everyone and letting them know about your visit with us. While it is unfortunate that our washer and dryer went out last week, the repair company out of atlanta finally made it here on Friday so they are up and running! We hope you enjoyed your stay in Birmingham, and hope you will visit us again.

Chris Nelson and the entire Best Western Plus Staff.
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876 reviews from our community

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English first
Auburn, Alabama, United States
2 reviews
Reviewed 5 October 2011

I travel for business and spend a few nights per month in Birmingham. I ALWAYS stay at the Best Western Carlton Suites. Rani and the staff are very welcoming and accomodating even for last minute reservations (I have their number on my speed dial!). I highly recommend this hotel for business travelers (separate desk with numerous electrical outlets and free Wi-Fi) as well as for families since the rooms are spacious and very clean. Plus the free breakfast is great and starts your day off right. Also, the hotel is located just off of I-65 so it is very convenient to travelers passing through.

  • Stayed September 2011, travelled on business
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Helpful?
Thank Kristen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwcarlton, Director of Sales at Best Western Plus Carlton Suites, responded to this review, 6 October 2011
To our Consistent Guest,

Thank you so much for taking the time to let everyone know about your experiences with our hotel. We know that we work very hard to make sure that all of our guests enjoy their stay and when we see reviews like this it reminds us that we are doing it right! Thank you so much, and WE WILL see you again soon!

Chris Nelson and the Best Western Plus Staff!
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Columbus, Ohio
1 review
Reviewed 4 October 2011

I really enjoyed my extended stay at the Best Western Carlton Suites. The staff was super nice, very attentive and helpful. My room was nice and quiet. I travel quite a bit and stay at numerous hotels and I could tell that the staff at the Best Western Carlton Suites really pay attention to those details that make the difference.

  • Stayed September 2011, travelled on business
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Helpful?
Thank Bessie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwcarlton, Director of Sales at Best Western Plus Carlton Suites, responded to this review, 6 October 2011
Experienced Traveler,

First of all thank you for taking time out of your schedule to let everyone know about your enjoyable experience here at the Best Western. We strive to provide all of our guests with Comfortable, Clean rooms, infact we just this past week became ULTRA Clean certified! We look forward to seeing you again soon!

Chris Nelson and the entire Best Western Plus Staff!
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Nashville, TN
Level 3 Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 October 2011

Clean rooms, awesome service, great breakfast! Make a reservation in advance! Photos don't do it justice!

  • Stayed September 2011
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gnicolecan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwcarlton, Director of Sales at Best Western Plus Carlton Suites, responded to this review, 6 October 2011
On behalf of the entire Best Western Plus Staff, Thank you for taking the time to leave us a review on tripadvisor. We appreciate it! While it is difficult to to put a picture into words, it speaks volumes to our rooms that our pictures don't do our rooms justice. Thank you so much for staying with us and we look forward to seeing you again!

Chris Nelson and the entire Best Western Plus Staff!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chattanooga, Tennessee
Level 1 Contributor
4 reviews
Reviewed 27 September 2011

Just returned from a golf trip at Oxmoor Valley and chose the Carlton Suites. We were all very pleased with the hotel. The breakfast buffet was great and there were plenty of choices for everyone. The location was great with numerous shopping and dining spots. The rooms were spacious and there were plenty of electrical outlets which is essential today. All in all, I would definitely recommend this to a friend and would stay here again.

  • Stayed September 2011, travelled with friends
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Helpful?
Thank Fred9465
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwcarlton, Director of Sales at Best Western Plus Carlton Suites, responded to this review, 28 September 2011
To all our golf buddies,

We are so glad that you gave us the opportunity to serve you all during your golf excursions. We are very fortunate to be located between 8- 30 mintues away from 4 different golf courses. We hope that you not only enjoyed the golf, dining, and hospitality of birmingham but also your overall trip! We hope to see you all again soon for another round!

See you after the next 18,

Chris Nelson and the Best Western Plus Staff!
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Versoix, Switzerland
Level 3 Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 20 September 2011

I stayed here on my way to Florida from Cincinnati. I had 3 grumpy and jet-lagged kids who'd flown over from London the day before and an exhausted wife and after 8 hours in the car we were in the mood to be picky! I have to say this hotel over-delivered, everyone was so friendly and the Family Suite we booked was excellent. It was also well located - right off the motorway, with a good choice of restaurants within walking distance. Breakfast was great too and the staff we extremely accommodating. We paid $119 and I thought it was excellent value for money.

  • Stayed July 2011, travelled with family
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Helpful?
Thank Andrew D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwcarlton, Director of Sales at Best Western Plus Carlton Suites, responded to this review, 28 September 2011
To our Overnight friends:

Thank you so much for your AWESOME TITLE! We strive to ensure that all of our guests are trained well and provide all of our guests with Superior customer care! I am so glad that your family enjoyed their stay with us! We strive to underpromise and over deliver! We want all of our guests to leave with a feeling of WOW! I am glad that you enjoyed your overnight stay and we hope to see you and your family again!

Thanks,

Chris Nelson and the Best Western Plus Staff!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level 5 Contributor
77 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 16 September 2011

BW Plus is an attractive property convenient to downtown Birmingham. I travel for business and usually stay at Hyatts. My room here was very similar to the Hyatt Place layout with sitting area and frig. The bedding was very nice and my room was completely quiet. Large flat screen tv, managers reception/happy hour and a full hot breakfast bar in the morning for a very reasonalbe fee means this will be my first choice for accomodations in Birmingham.

  • Stayed September 2011, travelled on business
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank Dorpers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwcarlton, Director of Sales at Best Western Plus Carlton Suites, responded to this review, 27 September 2011
To our valued Guest,
Thank you so much for giving us a try! I am so glad that you enjoyed your stay. I am also very glad that you enjoyed our large rooms and beatiful 42" TV! It was our pleasure to serve you and we look forward to seeing you again soon!

Thanks,

Chris Nelson and the Best Western Plus Staff!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Carlton Suites

Property: Best Western Plus Carlton Suites
Address: 140 State Farm Pkwy, Birmingham, AL 35209-7186
Phone Number:
Region: United States > Alabama > Birmingham
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool
Hotel Style:
#2 Business Hotel in Birmingham
#6 Best Value Hotel in Birmingham
#6 Family Hotel in Birmingham
#7 Romantic Hotel in Birmingham
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Plus Carlton Suites 2.5*
Number of rooms: 102
Official Description (provided by the hotel):
All suites hotel, free full hot cooked breakfast buffet, managers reception Mon-Thus, indoor heated swimming pool, fitness and business center, 42" flat screen tv's, washer/dryer room, free high speed internet and local calls, microwave/refrigerator, coffee maker, iron/board. ... more   less 
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Also Known As:
Best Western Plus Carlton Hotel Birmingham
Best Western Carlton Hotel
Best Western Birmingham
Birmingham Best Western

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