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“Great Indoor Pool”

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Best Western Plus Carlton Suites
Ranked #7 of 80 Hotels in Birmingham
Certificate of Excellence
Leighton, United States
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Indoor Pool”
Reviewed 21 March 2014

We loved the indoor pool, the complimentary happy hour, and complimentary breakfast. The rooms were larger than they appeared in the pictures. We enjoyed having the extra pullout couch bed with tv in that room.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank lydinad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwcarlton, Front Office Manager at Best Western Plus Carlton Suites, responded to this review, 27 March 2014
Lydina D,

We are so happy to hear that you enjoyed our indoor heated pool! I hope you enjoyed your swim with our “dolphins”. We appreciate you taking the time to let the Tripadvisor community know about your stay. All of our rooms come with a sleeper sofa. Our Jacuzzi Suites and Family Suites have an additional television in the living room area. We hope that you will come and visit us again soon! Thank you again for your review!

Jocelyn and the Entire Best Western Plus Staff
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874 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (89)
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English first
Madison, Wisconsin
Level 5 Contributor
72 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 20 March 2014

Stayed one night, check in and staff were very pleasant. Painting was being done on my floor and the whole hall and my room smelled very strong of paint, not a good feeling. The room I stayed in needed remodeling, but it was clean and quiet. The staff was very nice and friendly. The manager's reception was a bit of a letdown. I would probably give them a shot next time, but I'll also consider the Drury Inn next door.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Roy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwcarlton, Front Office Manager at Best Western Plus Carlton Suites, responded to this review, 21 March 2014
Roy D,

Thank you so much for taking the time to review us on Tripadvisor. On behalf of the staff, I do apologize for the inconvenience you encountered with the painting done in the hotel. There was some touch up work being done for the upkeep of the hotel. I can understand how the smell could have been bothersome. I do apologize for your experience with the manager’s reception as well. We failed to meet your expectations. We will look into ways to improve this experience for you and our future guests. Thank you for bringing these matters to our attention. We do appreciate your kind compliments about our staff. We do hope you will give us another opportunity to try again and exceed your expectations. Thank you again for your review!

Jocelyn and the Entire Best Western Plus Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
osprey
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 March 2014

The management is perfection.Safe location - well lighted to come and go morning and night. Beyond expectations. Our room was roomy and quiet. Pet Friendly. Excellent breakfast. Clean! Clean! Fresh linens. Minutes from dining, amenities and hospital. I received hospital rate to boot... #1 and for all the right reasons. Thank you Roni and Lucy

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank osprey650
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwcarlton, Front Office Manager at Best Western Plus Carlton Suites, responded to this review, 21 March 2014
Osprey650,

Thank you for choosing to stay with us and taking the time to review us! We are happy to have exceeded your expectations. We are a pet friendly hotel. We accept dogs only. We appreciate your kind compliments about our hotel and managers, Rony and Lucy. We have a great team here! We serve a full, hot buffet breakfast every morning, and we have complimentary well-lit parking. We are very happy to know that you enjoyed your stay. We look forward to having you stay with us again!

Jocelyn and the Entire Best Western Plus Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Joplin, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 March 2014

Easy quick access. Quick check in. Convenient to dining and other amenities. Use this location as half way stop enroute to Florida. Good parking for pulling trailer with cycles and feal secure. My wife is picky where she stays and this hotel meets all of her expectiations.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Donald G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwcarlton, Front Office Manager at Best Western Plus Carlton Suites, responded to this review, 19 March 2014
Donald G,

Thank you for choosing to stay with us on your journey to Florida. We are happy to hear that you enjoyed your stay! We have ample FREE parking for our guests. We are located right off of Interstate 65. We are pleased to have met all of your wife’s expectations! We’d love to have you stay with us again on your way back! Thank you for taking the time to review us!

Jocelyn and the Entire Best Western Plus Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shaker Heights, Ohio
1 review
Reviewed 15 March 2014

Just stayed at this lovey hotel! The staff was very friendly and accomodating. The location was great, right off the highway near shops and restaurants. The breakfast bar is hot and cold with a variety of breakfast food items. The biscuits and cheese grits are fantastic! The rooms are clean, roomy and quiet! I would highly recommend this hotel! You won't be disappointed!

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sabrina H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwcarlton, Front Office Manager at Best Western Plus Carlton Suites, responded to this review, 19 March 2014
Sabrina H,

Thank you so much for your kind review! We appreciate you choosing to stay with us! We offer clean, spacious suites for our guests to relax after a long day. We serve a full, hot buffet breakfast daily. Thank you for recommending us to the Tripadvisor community! Our staff works hard to make sure our guests have a satisfying experience. Thank you again for your review! We are so happy to hear that you enjoyed your stay!

Jocelyn and the Entire Best Western Plus Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
panama city, United States
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 March 2014

This hotel is a great place to stay. They go above and beyond to be helpful, it is always spotless, the food is great, many places to eat close by, and the staff are wonderful. We will be continuing to use their services on a regular basis.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Tawnya N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwcarlton, Front Office Manager at Best Western Plus Carlton Suites, responded to this review, 19 March 2014
Tawnya N,

Thank you so much for taking the time to review us! We are happy to hear that you had another wonderful experience! Thank you for your kind compliments about our staff and hotel! We are located right off interstate 65 making us convenient to several restaurants as well as shopping. We look forward to seeing you again in the future!

Jocelyn and the Entire Best Western Plus Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cincinnati, Ohio
Level 4 Contributor
40 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 9 March 2014

I highly recommend this hotel to anyone, regardless of their budget. February 2014 was the 2nd time a group of us travelled to Birmingham for a college conference championship weekend. Both times we have stayed in this hotel and both times it has been excellent. It is convenient, clean, perfectly up to date and run extremely well. The (free) breakfast is great. The (free) happy hour is great. The rooms are great and they have a good fitness room for a hotel this size. What makes this hotel truly special though is their personnel, from the manager on down. The manager seems to be on-site 24/7, always friendly, always accomodating, actually treating you as if you were a guest in his home. All the other employees follow his lead and are excellent. We were arriving late on a difficult travel day (ice storm). We actually got a call from the front desk to check on our status and to assure us that if we decided to pull over we wouldn't be charged for the room. They wanted us to be safe - - incredible. I could not recommend this hotel more highly and I travel quite frequently.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kevin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwcarlton, Front Office Manager at Best Western Plus Carlton Suites, responded to this review, 11 March 2014
Kevin K,

Thank you for taking the time to review us! Thank you for recommending us to the Tripadvisor community. We appreciate you choosing to come back and stay with us again! We do serve a free, hot buffet breakfast every morning as well as a Manager’s Reception Monday through Thursday evenings. We truly appreciate your kind compliments about our management and staff. We have a great team full of friendly, compassionate people that work well together. It’s an honor to have our guests recognize their hard work. Thank you again for choosing to stay with us! We look forward to seeing you again in the future!

Jocelyn and the Entire Best Western Plus Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Carlton Suites

Property: Best Western Plus Carlton Suites
Address: 140 State Farm Pkwy, Birmingham, AL 35209-7186
Phone Number:
Region: United States > Alabama > Birmingham
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool
Hotel Style:
#2 Business Hotel in Birmingham
#6 Family Hotel in Birmingham
#7 Best Value Hotel in Birmingham
#7 Romantic Hotel in Birmingham
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Plus Carlton Suites 2.5*
Number of rooms: 102
Official Description (provided by the hotel):
All suites hotel, free full hot cooked breakfast buffet, managers reception Mon-Thus, indoor heated swimming pool, fitness and business center, 42" flat screen tv's, washer/dryer room, free high speed internet and local calls, microwave/refrigerator, coffee maker, iron/board. ... more   less 
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Also Known As:
Best Western Plus Carlton Hotel Birmingham
Best Western Carlton Hotel
Best Western Birmingham
Birmingham Best Western

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