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“Dedicated to taking care of guests”

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Embassy Suites by Hilton Birmingham
Ranked #34 of 79 Hotels in Birmingham
Enterprise, AL, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Dedicated to taking care of guests”
5 of 5 bubbles Reviewed 10 July 2014

The Embassy Suite in Birmingham AL is my number one choice to stay. Every aspect of customer service is planned and executed to ensure guests enjoy their stay. All ammenities are fantastic, the staff works very hard to ensure everything is perfect, and I highly encourage anyone staying in Birmingham to choose this hotel. Even when something goes wrong, the staff quickly responds to make it right and you will never be disappointed. I travel frequently with my family and this hotel has everything we need.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Scott W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeatherStrauss, General Manager at Embassy Suites by Hilton Birmingham, responded to this review, 14 July 2014
Dear Scott,

Thank you for recognizing our dedicated staff! We do have a wonderful hardworking team and look forward to serving you again soon.

Cheers,
Heather Strauss
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,039 reviews from our community

Traveller rating
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    245
    173
    153
    120
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (115)
Date | Rating
  • English first
  • Any
English first
Saint Petersburg, FL, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 10 July 2014

Very bad experience at Embassy Suites Birmingham AL. Many of the suites had more than 6 people staying in them. Crazy kids running and yelling all night long with no parents to be found. Room was dirty:cobwebs all over the place, 1/2 inch of dust covering the air conditioner intake.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Daniel J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeatherStrauss, General Manager at Embassy Suites by Hilton Birmingham, responded to this review, 14 July 2014
Dear Daniel,

I apologize for the noise during your weekend stay as well as the dust in your suite. I will review the issues with the suite cleanliness with the Executive Housekeeper. I was aware of some of the challenges over your weekend stay and want to assure you it is not the norm. We have increased staffing levels in the evenings this summer due to the family occupancy and will review again this week. I hope you will give us another chance when you are returning to Birmingham.

Sincerely,
Heather Strauss
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
leinster Ireland
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 7 July 2014

Thanks to all at the Embassy Suites for providing a home away from home.
In particular Heather at the front desk very helpful
Rooms clean and fresh
Food and staff at Ruth's Chris excellent and all on the one site
All together great package
I will be back

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ballyoo2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeatherStrauss, General Manager at Embassy Suites by Hilton Birmingham, responded to this review, 9 July 2014
I am glad you had a great stay and enjoyed Ruth's Chris. I will share your comments regarding Heather D with her as well as the Front Office Manager. Thank you for your business and loyalty to Hilton!

Sincerely,
Heather Strauss
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lacey's Spring, United States
1 review
4 of 5 bubbles Reviewed 7 July 2014

We had to come to Birmingham for a family member's surgery. The location of this hotel was perfect, only minutes from Brookwood Medical, places to eat and the Birmingham Zoo. The hotel is beautiful, beds are comfortable and the staff is very friendly and accommodating.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Elizabeth H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeatherStrauss, General Manager at Embassy Suites by Hilton Birmingham, responded to this review, 9 July 2014
Thank you for taking the time to share your wonderful experience. I hope you can return under better circumstances in the future and I hope the visit was successful and positive regarding the surgery.

SIncerely,
Heather Strauss
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
SAN RAMON, CA, United States
1 review
5 of 5 bubbles Reviewed 7 July 2014

Would stay again the next time I'm in town.....Ruth Chris is awesome. The room was recently re-modeled. The front desk staff was great both when I arrived and departed. Great location close to the airport

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Michael O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeatherStrauss, General Manager at Embassy Suites by Hilton Birmingham, responded to this review, 9 July 2014
Michael,

I am glad you enjoyed Ruth's Chris and our convenient location. I will share you positive comments about the Front Desk staff with the team. Thank you for your business and we look forward to serving you again!

Cheers!
Heather Strauss
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chatham, United States
2 reviews
5 of 5 bubbles Reviewed 5 July 2014

Staff extremely friendly and helpful. However, only two working elevators for 8 floors if rooms. Elevators were fast, but usually had to wait. Great location and felt very safe. Enjoyed the huge firework display by Birmingham but close enough to view from hotel parking lot.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carlette B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeatherStrauss, General Manager at Embassy Suites by Hilton Birmingham, responded to this review, 9 July 2014
I am glad you were able to enjoy the fireworks and July Fourth at our hotel this year. We offer the best location to the Vulcan for viewing as well as a quiet residential atmosphere. The third elevator has been repaired and we apologize for any inconvenience this caused over the weekend. We hope to see you next year!

Sincerely,
Heather Strauss
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
4 of 5 bubbles Reviewed 2 July 2014

The only reason I did not score perfect was d/t the breakfast on the first morning. The waffles were hard as a rock........but it did provide a good laugh. Hotel public areas & our suites were clean and comfortable. Staff very helpful and professional. Front desk manager went over and above to resolve a potential problem. I did find that I received a better deal when I called hotel directly. Free breakfast and a light meal at night made Embassy Suites an exceptional value for my family.

Room Tip: Call hotel directly
See more room tips
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank michele a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeatherStrauss, General Manager at Embassy Suites by Hilton Birmingham, responded to this review, 7 July 2014
I am glad the Front Office Manager took care of your needs and you found your suite clean and comfortable. I apologize the waffles were not up to your standards and will review the issue with the Breakfast Supervisor - we may be holding them too long or too hot of a temperature causing them to harden. Thank you for your input and we appreciate your business!

Cheers!
Heather Strauss
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Birmingham

Property: Embassy Suites by Hilton Birmingham
Address: 2300 Woodcrest Pl, Birmingham, AL 35209-1304
Phone Number:
Region: United States > Alabama > Birmingham
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#27 Business Hotel in Birmingham
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Birmingham 3.5*
Number of rooms: 242
Official Description (provided by the hotel):
Nestled in the Southbridge Office complex off of the Red Mountain Expressway, the Embassy Suites is the only upscale, all-suite hotel in the Birmingham area. Complimentary Cooked-to-Order Breakfast and a Manager's Reception served daily. Three miles from UAB Campus, St. Vincent's Hospital, the Zoo, Botanical Gardens, Civil Rights Institute and so much more. ... more   less 
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Also Known As:
Embassy Suites Birmingham Hotel Birmingham
Birmingham Embassy Suites

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