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“Won't stay there again....”

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Doubletree by Hilton Hotel Birmingham
Ranked #29 of 80 Hotels in Birmingham
1 review
“Won't stay there again....”
Reviewed 31 March 2014

Was shocked about paid parking... The carpeting was not clean, especially between the two beds...looked like it was not vacuumed in forever... Charge to get on Internet from your room.... Never did get connected even after two men came to my room to assist... Bed was too soft....

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank 701janices
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle E, Front Office Manager at Doubletree by Hilton Hotel Birmingham, responded to this review, 2 April 2014
Hello,
My name is Michelle Edwards, guest service manager with the Doubletree hotel in Birmingham, Al. I do apologize that we did not meet or exceed your expectation. Our brand standard is to provide excellence service. Please contact me at the hotel so that I may know in greater detail how we could have exceeded your expectations. Thank you and I hope to speak with you soon.
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719 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Gainesville, United States
1 review
Reviewed 25 March 2014

The hotel is old and dirty. The AC was broken, laud, and very dirty. Some of the electrical outlets did not work. It is ridiculous that you have to pay extra for internet and parking. The rooms don't have refrigerators, so when we asked for one they brought one that was old and dirty. I would not recommend this hotel to anyone. There is no refrigerator

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Circe L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle E, Front Office Manager at Doubletree by Hilton Hotel Birmingham, responded to this review, 5 April 2014
Hello,
I am Michelle Edwards, guest service manager with the Doubletree hotel in Birmingham. I sincerely apologize that we did not meet or exceed your expectations. This is not our normal standard of service. I would like to invite you back to stay with us so that we may have the opportunity to help you experience a great stay. You may contact me at the hotel so that when you make your reservation I can personally assist you with getting all of your needs met. Thank you and I hope to speak with you soon.
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Cross City, FL, United States
1 review
Reviewed 24 March 2014

The hotel was great location in proximity to the medical school at UAB. One request that would have been nice would have been a mini fridge/microwave to make it more home like, but I know that's not always possible. Sue (the bartender in the lobby) is awesome!! She always went above and beyond to accommodate me.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Holly R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle E, Front Office Manager at Doubletree by Hilton Hotel Birmingham, responded to this review, 5 April 2014
Hello,
I am Michelle Edwards, guest service manager with the Doubletree hotel in Birmingham. I am glad to know that you enjoyed your stay. For your next reservation, we can put in remarks that you would like a refrigerator so that you may have it in your room when you arrive, complimentary of course. We are on the campus of UAB so anyone doing business with UAB or visiting the hospital will experience the convenience of only being a few blocks away. I hope you come back and visit with us soon. Thank you.
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Tumwater, Washington
Level 5 Contributor
55 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 24 March 2014

This is an older hotel near downtown. It is a little dated but still met all of my needs with the one exception. The lobby bar's prices were outrageous. Nearly $10.00 for an amaretto, come on. The rooms were clean and the restaurant breakfast was good.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank jdarnall27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle E, Front Office Manager at Doubletree by Hilton Hotel Birmingham, responded to this review, 5 April 2014
Hello,
I am Michelle Edwards, guest service manager with the Doubletree hotel in Birmingham. I am excited to hear that you enjoyed our breakfast and had an enjoyable stay. Our breakfast is famous, for the taste and the high number of variety items we have for our guest to choose from. We have everything from salmon to biscuits and gravy. I hope you come back and visit with us soon. Thank you
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Hastings, Minnesota
Level 4 Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 March 2014

We arrived at the hotel at the spur of the moment and the staff was accommodating in locating a reasonably priced room for my daughter and myself. The free parking in the garage was convenient. This hotel is very close to great restaurants if you choose to venture out. The room was clean, and spacious and the beds were nice and comfortable. They have a shuttle service to/from the airport which is very convenient.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hfd14379
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle E, Front Office Manager at Doubletree by Hilton Hotel Birmingham, responded to this review, 5 April 2014
Hello,
I am Michelle Edwards, guest service manager with the Doubletree hotel in Birmingham. I am so glad that our staff went above and beyond for you. At the Doubletree, we understand the importance of making our guest feel special. I hope for your next girls weekend you choose to stay with us again. Thank you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 18 March 2014

The Hotel staff was very helpful and professional. The problem I have with this hotel is the price you pay for a room that is the equivalent to any Holiday INN I have stayed in. You pay more for the room and don't even get complimentary breakfast. You even have to pay $10/day for the internet service. You can get the same quality with more accommodations for less by staying across the street at the Marriott. Also, this location is downtown by the medical center. Be prepared to listen to sirens all day and all through the night.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Tim P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle E, Front Office Manager at Doubletree by Hilton Hotel Birmingham, responded to this review, 5 April 2014
Hello,
I am Michelle Edwards, guest service manager with the Doubletree hotel in Birmingham. I am glad to know that our staff treated you well. At the Doubletree, we understand that our guest come and visit for varying reasons so that is why we have various rate options. For your next visit, please give me a call and we can connect with reservations about different rate options for you. I hope you come back and visit with us again. Thank you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Florida
Level 3 Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 16 March 2014

Have stayed here many weeks for business, this hotel is a good solid choice in downtown Birmingham. Great location close to Five Points (Lots of Restaurants) and the medical centers. The staff is extremely accommodating and friendly, other than location definitely their biggest asset. The rooms are your average hotel room in a business hotel. Clean, comfortable, perhaps a bit worn around the edges due to use and age.

Breakfast Buffet is great, made to order omelettes and the like with a good selection of hot and cold items.

Room Tip: Even side has a better view of the city, odd side looks into parking structure.
See more room tips
  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eric F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle E, Front Office Manager at Doubletree by Hilton Hotel Birmingham, responded to this review, 5 April 2014
Hello,
I am Michelle Edwards, guest service manager with the Doubletree hotel in Birmingham. I am happy that you enjoyed your stay and I hope you come back and visit with us again. We are conveniently located 2 blocks away from the 5 points district where there are over a dozen restaurants and some local attractions as well. I hope you come back to visit us soon. Thank you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Doubletree by Hilton Hotel Birmingham

Property: Doubletree by Hilton Hotel Birmingham
Address: 808 20th St S, Birmingham, AL 35205
Phone Number:
Region: United States > Alabama > Birmingham
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#23 Business Hotel in Birmingham
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Doubletree by Hilton Hotel Birmingham 3.5*
Number of rooms: 298
Official Description (provided by the hotel):
Experience a contemporary urban retreat in the heart of downtown Birmingham at DoubleTree by Hilton Birmingham, on the campus of University of Alabama at Birmingham (UAB). Get down to business with BBVA Compass, Southern Company, Health South, Regions Financial Corporation, O’Neal Steel, Southern Research Institute – all located just steps from our door. Explore the city's James Beard Award winning cuisine, history, arts and entertainment that bring you back to Birmingham time and again. Located in the vibrant 5 Points South district the DoubleTree by Hilton Birmingham is just blocks away from Region’s Park, Uptown, Lakeside, and the BJCC Convention Center Complex. Navigating the city is a breeze with our complimentary shuttle service within a 1-mile radius and DART vintage trolleys. Birmingham-Shuttlesworth International Airport (BHM) are 15 minutes away and readily accessible via our complimentary airport shuttle service. Our hotel in Downtown Birmingham is ideal for conferences, training, events, and celebrations. We feature a 24-hour business center and 15,000 sq. ft. of versatile meeting and event space including a ballroom, two boardrooms, and four breakout spaces. ... more   less 
Reservation Options:
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Also Known As:
Doubletree Birmingham
Birmingham Doubletree

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