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“Nice, but not perfect”

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Doubletree Hotel Birmingham
Ranked #30 of 79 Hotels in Birmingham
Troy, Alabama
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Nice, but not perfect”
4 of 5 bubbles Reviewed 21 May 2014

The hotel was easy to find and the front desk was friendly and welcoming. The hotel was quiet and clean. We were only there for one night so I can't comment about everything they offer. I did notice that the desk and chair were a little worn and the armchair was also worn. There was also no microwave and no mini-fridge in the room. These two things are what make me feel more at home and relaxed. Great water pressure for a shower! ;)

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ppeacock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle E, Front Office Manager at Doubletree Hotel Birmingham, responded to this review, 22 May 2014
Hello,
I am Michelle Edwards, guest service manager for the Doubletree hotel in Birmingham, Al. It is very pleasing to know that you had an enjoyable stay with us. I hope that you come back to visit with us again. Next time you come to visit, if you request a refrigerator, we can take it to your room at no extra charge. We do have refrigerators available upon request. There is also a microwave, conveniently located on our lobby floor for all guest to utilize. You are a valued guest and we do appreciate you staying with us. Thank you
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636 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • German first
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  • Any
English first
Montgomery, Alabama
Level Contributor
13 reviews
5 hotel reviews
3 of 5 bubbles Reviewed 20 May 2014

We stayed in this hotel overnight and it was very accommodating. The staff was nice, the building/room was nice and clean, and the environment was relatively quiet. I only disliked having to pay for internet but that's not enough to cause me not to come back.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Sonya T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle E, Front Office Manager at Doubletree Hotel Birmingham, responded to this review, 22 May 2014
Hello,
I am Michelle Edwards, guest service manager for the Doubletree hotel in Birmingham, Al. We always love to have business travelers feel at home when they choose to stay with us. We understand being in the downtown area things can get hectic every so often. So we try to create a pleasant, comfortable environment for our business travelers so you can focus on what's truly important during your stay with us, your work. It is good to know that you enjoyed your stay with us. Thank you and I hope you come and stay with us again.
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Birmingham, AL, United States
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 19 May 2014

The staff was friendly and the room was clean. The hotel is a bit older, and there wasn't an on-site restaurant (only a bar). It is within walking distance, however, to the Five Points area (couple of blocks uphill) where there are many restaurants and a few shops (and Starbucks). It is also near the UAB and downtown and tourist sites. I'd probably stay again, although I wish that their shuttle would take guests to locations within a 3 mile radius. However, the cab to my business location about 1.5 miles away was only $5.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Donna D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle E, Front Office Manager at Doubletree Hotel Birmingham, responded to this review, 22 May 2014
Hello,
I am Michelle Edwards, guest service manager for the Doubletree hotel in Birmingham, Al. We try to always make sure our guests who are here on business are comfortable because we understand you need to focus. We try to accomodate as many guests requests as we can when it comes to our shuttle transportation. Our shuttle transport guests to the hospitals, airports and the 5 points south district restaurants, businesses and stores. I do hope you come back to visit with us and I am glad you enjoyed your stay. Thank you
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Montgomery, AL, United States
1 review
5 of 5 bubbles Reviewed 17 May 2014

Exeptional service from Reservation, Check-in and Check-out. The staff is professional, knowledgable and helpful. Double Tree Will be our Hotel of Choice when visiting Birmingham. We will recommend it to friends and family.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Annye A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle E, Front Office Manager at Doubletree Hotel Birmingham, responded to this review, 28 May 2014
Hello,
I am Michelle Edwards, guest service manager with the Doubletree hotel in Birmingham, Al. We appreciate you staying with us and its great to hear that our staff took care of you while you were our guests. We try to consistently go above and beyond for our guest because we understand we you have a choice and we want you to have outstanding reasons to choose us. Thank you
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OCRACOKE, United States
1 review
2 of 5 bubbles Reviewed 16 May 2014

We Stayed for 4 days in two rooms for daughter's graduation from UAB and did not have a very good room experience. reported the ac out in one room was never fixed. also the following are expenses you will incur! Parking is $10.00 a day! Internet is $10.00 a day! This hotel will nickel and dime you to death! No fridge in rooms, cheap coffeemaker and make sure your air conditioner works!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Charles O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle E, Front Office Manager at Doubletree Hotel Birmingham, responded to this review, 14 June 2014
Hello,
My name is Michelle Edwards, guest service manager of the Doubletree hotel in Birmingham, Al. I apologize for the concerns you experienced during your stay and I apologize that we were not able to take care of your concerns. I will investigate the situation so in effort that it wont happen again. Please contact me at the hotel, you may call me at the hotel 205-933-9000, or email me at medwards@columbiasussex.com. I hope to speak with you soon. Thank you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kansas City, Missouri
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 13 May 2014

I am a flight attendant and have stayed at this hotel 5 times within the last year and half. In the past, I have always enjoyed my stay, but have always thought it to be more "average". My crew called for the van at 14:18 and were told it would be 15-20 min. We called again at 14:41 and they hung up on my pilot, so he called back at 14:42. He called a third time at 14:48 and was told again by Megan in the customer service department that it would be 20 min. We were picked up at 15:08.

The van driver told us that he was not told about the van ride until just a few minutes before three.

The staff was very rude to us when we arrived at the hotel and asked to to step aside while they checked in other guests.

Waiting over 45 min for a hotel can that is no more than 12 min away from the airport with no sufficient excuse is very frustrating (especially when we've already lost 5 hrs of scheduled overnight time).

Aside from the poor customer service, I have always been very happy with my room and the gym. DoubleTree uses LifeFitness equipment which usually runs very smoothly and they have a great set of free weights and a few resistance (multi work out) machines. There's a few places to eat within walking distance and it's a cute little down, though I haven't done very much exploring around Birmingham.

I feel like the van situation could have been handled better. I would have prefered to be told why the van driver was unavailable to pick us up on time rather than be told 20 min after 20 min, only to have to wait an hour at the airport. Had I known about the wait, I could have got something to eat during my wait.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Courtney R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle E, Front Office Manager at Doubletree Hotel Birmingham, responded to this review, 28 May 2014
Hello,
I am Michelle Edwards, guest service manager with the Doubletree hotel in Birmingham, Al. I am glad that your other times staying with us was good but I sincerely apologize for this most recent unpleasant experience. Please, the next time you come to visit please ask for me so that I may speak with concerning this experience. I certainly will investigate the situation so that it doesn't happen again. Again, I apologize and I hope you are not discouraged from staying with us again. Thank you and I hope to speak with you soon.
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Brimingaham, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 8 May 2014

The room was really clean except the bathroom is not perfectyl cleaned. The front desk is busy to follow up the custmers questions and concerns, espically when it comes to using the internet at the lobby.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Gerges A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle E, Front Office Manager at Doubletree Hotel Birmingham, responded to this review, 28 May 2014
Hello,
I am Michelle Edwards, guest service manager with the Doubletree hotel in Birmingham, Al. I apologize that we gave you the impression that we are too busy. We are always to take our time with guest to make sure there is understanding and to ensure you are fully satisfied with any questions you may have. That is not our typical service and please call and speak with me further about your concern so that I may get more details and I will correct the situation so that it wont happen again. I would like to invite you back so that you may have a chance to have a better experience and I will help ensure your stay is better. Thank you and I hope to speak with soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Doubletree Hotel Birmingham

Property: Doubletree Hotel Birmingham
Address: 808 South 20th Street at 8th Avenue, Birmingham, AL 35205
Phone Number:
Region: United States > Alabama > Birmingham
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#23 Business Hotel in Birmingham
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Doubletree Hotel Birmingham 3.5*
Number of rooms: 298
Reservation Options:
TripAdvisor is proud to partner with Travel Republic (UK), Expedia, Hilton Hotels Direct, Agoda, Booking.com, Hotels.com, TripOnline SA, Evoline ltd and HotelQuickly so you can book your Doubletree Hotel Birmingham reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Birmingham
Birmingham Doubletree

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