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“Not the Double Tree that I typically know and love”

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Doubletree by Hilton Hotel Birmingham
Ranked #32 of 80 Hotels in Birmingham
Reviewed 26 May 2014

Check in was great. People are friendly. however the room sucked big time. It was a double bed. One bed's springs were broken on one side causing you to fall on the floor if you rolled there. The AC was busted causing a super loud noise all night and no cooling. Called the front and nobody would change my room and nobody offered me any "We are sorry".

  • Stayed: May 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Robert C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle E, Front Office Manager at Doubletree by Hilton Hotel Birmingham, responded to this reviewResponded 28 May 2014

Hello,
I am Michelle Edwards, guest service manager with the Doubletree hotel in Birmingham, Al. I apologize that you didn't enjoy your stay with us. I will certainly investigate your concerns. Please contact me at the hotel so that I may get more information regarding your stay. I hope you are not discouraged from staying with us again. You may contact me if you stay with us again so that I can help ensure your stay is more enjoyable. Thank you

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565 - 571 of 801 reviews

Reviewed 24 May 2014

Front desk staff was helpful and friendly. Small room, about the size of a cruise ship cabin. The hotel is very clean and well maintained. The shuttle to and from our medical appointments at UAB was a great plus. We had two room service dinners and the service was prompt and the food truly excellent. Having to pay for internet access is a downer, though.

  • Stayed: May 2014, travelled on business
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Thank Shurf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle E, Front Office Manager at Doubletree by Hilton Hotel Birmingham, responded to this reviewResponded 28 May 2014

Hello,
I am Michelle Edwards, guest service manager with the Doubletree hotel in Birmingham, Al. I am glad that our staff was friendly and helpful during your stay. We appreciate your feedback and I hope you are able to come and visit with us again. Thank you

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Reviewed 22 May 2014

We live in TX and other family members live in NC. We love meeting at the Birmingham DoubleTree when a family member has an UAB event we want to attend. The location is both a positive and a negative. Unfortunately, sleep is often disrupted by sirens. The UAB emergency room is practically across the street and ambulances seem to be racing in all night, especially on Saturday nights when we are usually there.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Vickie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle E, Front Office Manager at Doubletree by Hilton Hotel Birmingham, responded to this reviewResponded 28 May 2014

Hello,
I am Michelle Edwards, guest service manager with the Doubletree hotel in Birmingham, Al.We are in the perfect spot for UAB events because we are technically so close that we are on their campus. Next time you stay with us, contact me personally and I will try and get you a quieter room. Thank you

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Reviewed 21 May 2014

The hotel was easy to find and the front desk was friendly and welcoming. The hotel was quiet and clean. We were only there for one night so I can't comment about everything they offer. I did notice that the desk and chair were a little worn and the armchair was also worn. There was also no microwave and no mini-fridge in the room. These two things are what make me feel more at home and relaxed. Great water pressure for a shower! ;)

  • Stayed: May 2014, travelled as a couple
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Thank ppeacock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle E, Front Office Manager at Doubletree by Hilton Hotel Birmingham, responded to this reviewResponded 22 May 2014

Hello,
I am Michelle Edwards, guest service manager for the Doubletree hotel in Birmingham, Al. It is very pleasing to know that you had an enjoyable stay with us. I hope that you come back to visit with us again. Next time you come to visit, if you request a refrigerator, we can take it to your room at no extra charge. We do have refrigerators available upon request. There is also a microwave, conveniently located on our lobby floor for all guest to utilize. You are a valued guest and we do appreciate you staying with us. Thank you

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Reviewed 20 May 2014

We stayed in this hotel overnight and it was very accommodating. The staff was nice, the building/room was nice and clean, and the environment was relatively quiet. I only disliked having to pay for internet but that's not enough to cause me not to come back.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Sonya T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle E, Front Office Manager at Doubletree by Hilton Hotel Birmingham, responded to this reviewResponded 22 May 2014

Hello,
I am Michelle Edwards, guest service manager for the Doubletree hotel in Birmingham, Al. We always love to have business travelers feel at home when they choose to stay with us. We understand being in the downtown area things can get hectic every so often. So we try to create a pleasant, comfortable environment for our business travelers so you can focus on what's truly important during your stay with us, your work. It is good to know that you enjoyed your stay with us. Thank you and I hope you come and stay with us again.

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Reviewed 19 May 2014

The staff was friendly and the room was clean. The hotel is a bit older, and there wasn't an on-site restaurant (only a bar). It is within walking distance, however, to the Five Points area (couple of blocks uphill) where there are many restaurants and a few shops (and Starbucks). It is also near the UAB and downtown and tourist sites. I'd probably stay again, although I wish that their shuttle would take guests to locations within a 3 mile radius. However, the cab to my business location about 1.5 miles away was only $5.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Donna D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle E, Front Office Manager at Doubletree by Hilton Hotel Birmingham, responded to this reviewResponded 22 May 2014

Hello,
I am Michelle Edwards, guest service manager for the Doubletree hotel in Birmingham, Al. We try to always make sure our guests who are here on business are comfortable because we understand you need to focus. We try to accomodate as many guests requests as we can when it comes to our shuttle transportation. Our shuttle transport guests to the hospitals, airports and the 5 points south district restaurants, businesses and stores. I do hope you come back to visit with us and I am glad you enjoyed your stay. Thank you

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Reviewed 17 May 2014

Exeptional service from Reservation, Check-in and Check-out. The staff is professional, knowledgable and helpful. Double Tree Will be our Hotel of Choice when visiting Birmingham. We will recommend it to friends and family.

  • Stayed: May 2014, travelled on business
    • Value
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Review collected in partnership with DoubleTree by Hilton
Thank Annye A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle E, Front Office Manager at Doubletree by Hilton Hotel Birmingham, responded to this reviewResponded 28 May 2014

Hello,
I am Michelle Edwards, guest service manager with the Doubletree hotel in Birmingham, Al. We appreciate you staying with us and its great to hear that our staff took care of you while you were our guests. We try to consistently go above and beyond for our guest because we understand we you have a choice and we want you to have outstanding reasons to choose us. Thank you

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Doubletree by Hilton Hotel Birmingham

Address: 808 20th St S, Birmingham, AL 35205-2752
Phone Number:
Region: United States > Alabama > Birmingham
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#23 Business Hotel in Birmingham
Price Range: £83 - £133 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree by Hilton Hotel Birmingham 3.5*
Number of rooms: 298
Official Description (provided by the hotel):
Experience a contemporary urban retreat in the heart of downtown Birmingham at DoubleTree by Hilton Birmingham, on the campus of University of Alabama at Birmingham (UAB). Get down to business with BBVA Compass, Southern Company, Health South, Regions Financial Corporation, O’Neal Steel, Southern Research Institute – all located just steps from our door. Explore the city's James Beard Award winning cuisine, history, arts and entertainment that bring you back to Birmingham time and again. Located in the vibrant 5 Points South district the DoubleTree by Hilton Birmingham is just blocks away from Region’s Park, Uptown, Lakeside, and the BJCC Convention Center Complex. Navigating the city is a breeze with our complimentary shuttle service within a 1-mile radius and DART vintage trolleys. Birmingham-Shuttlesworth International Airport (BHM) are 15 minutes away and readily accessible via our complimentary airport shuttle service. Our hotel in Downtown Birmingham is ideal for conferences, training, events, and celebrations. We feature a 24-hour business center and 15,000 sq. ft. of versatile meeting and event space including a ballroom, two boardrooms, and four breakout spaces. ... more   less 
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Also Known As:
Doubletree Birmingham
Birmingham Doubletree

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