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“Problems + unresponsiveness in resolving them!”

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Hilton Birmingham Perimeter Park
Ranked #36 of 80 Hotels in Birmingham
Brooklyn, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Problems + unresponsiveness in resolving them!”
Reviewed 24 June 2014

Air Conditioning unable to keep down humidity in many parts of the hotel. This was in JUNE; before the summer heat! Saturday Breakfast equivalent in their restaurant for the executive lounge was UNACCEPTABLE. I do NOT plan on staying at a Hilton ever again!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
2 Thank Kevin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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671 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Athens, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 June 2014

For 30 minutes I heard kids screaming and hollering running up and down the hall and adults talking loudly. I finally opened my door up and two doors down there were people standing with the door open and talking really loudly. At about 10:20 or so I called the front desk. The person that answered said she would tell her manager. The noise continued for about 15 more minutes. I understand that some families were there on holiday, but unfortunately I was there for work and had to get up early the next morning. The food from the hotel restaurant didn't taste good and for the price I was expecting a much better meal.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Tawnya S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Troy, Alabama
2 reviews
Reviewed 4 June 2014

I usually stay at this Hilton at least twice a year on business. It is an excellent place to stay! The rooms are extremely clean and up-to-date, and the staff is friendly and helpful. It is also located right at Highway 280 and Interstate 459, where there are plenty of places to eat and shop. The only problem is that is a very busy, congested area all throughout the day. Despite the traffic, the hotel is very quiet. I ordered room service once and was very pleased with that as well. I do wish there was some sort of small continental breakfast included though. The beds are very comfortable as well. All in all, this is a great place to stay, and I now look to see if there is a Hilton available wherever I travel.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 12_FrequentTravelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Panama City Beach, United States
1 review
Reviewed 4 June 2014

The room was poor with a terribly noisy air conditioner, non functional deadbolt and missing couch. Who who think the top floor lounge which I upgraded partially for was closed on Friday evening, Saturday and Sunday. Breakfast was iffy at best. The place was clean and did have a nice gym.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Peter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diane L, Manager at Hilton Birmingham Perimeter Park, responded to this review, 9 June 2014
Dear Guest,

Thank you for taking the time to comment on your recent stay with us. And thank you for your kind comments about our staff and cleanliness. We will make sure that they are aware of the positive things you said. We are sorry that the entire experience did not meet your level of expectation. We take what our guests say with serious consideration. Each department will be notified as we always want to continually approve. We certainly hope you will give us another opportunity when you are visiting our city to provide you with the superior level of customer service and guest satisfaction for which we are normally known.

Diane Lee, Senior Corporate Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tulsa, Oklahoma
Level 3 Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 31 May 2014

Highly accommodating property with excellent staff and help. Room was excellent and service was even better. I highly recommend this hotel to anyone traveling through Birmingham. When there was a change in the reservation the staff was more than willing to work with us in a very accomodating way. If only our stay was longer.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ty C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bonham, Texas
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 29 May 2014

I stay here monthly on business.
Close to great food & shopping.
Only issue I have had was room air filters be dirty- Staff made it right but once mgr. & i had words over this.... why I don't know but he seemed that my repeated "finding" dirty air filters was totally random.
Since this no other issues.

Room Tip: Try to get a room on the front of hotel for a great view. Also the 8th floor is great if your a dia...
See more room tips
  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Clutchee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta
Level 5 Contributor
62 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 22 May 2014

I stayed at The Hilton for business. A little info provided on the room, common areas, and service.

The room was "adequate". The bed was comfortable but upon entering I realized that the room had been deodorized probably due to smoking. The bathroom had paint flecks on the floor and in the toilet with a big black boot print on the floor. Obviously, maintenance had been in the room but it was kind of creepy. The room had dust on the baseboards and I could hear every move from the person next to me while in the bathroom.

The common areas are "adequate" - small, dated, and not really any place I would want to leave the room for. The dining area is HORRIBLY DATED.... but the staff was very friendly.

Service - Mixed reviews. The restaurant, bar, and room service staff were extremely pleasant, engaging, and interested in your experience; however, the front desk staff's capabilities stopped with a shout-out greeting and/or a wake-up call. Beyond that, not so great.

After leaving the hotel, I realized I left something in the room. I have called four times, talked with management, and cannot seem to get a call back from house-keeping (which is lost and found). I realize things are rarely recovered but I wanted confirmation that this item was or was not found. The last person I spoke with was the front desk Manager and she assured me house-keeping would return my call within minutes. Four hours later - and four calls later - no response.

Summary - Dated, Room issues, Staff not responsive. I would have rated this hotel a 1; however, the restaurant, room-service, and bar staff went beyond to please.

Room Tip: Ask for a room on the back. I did but was advised that "they" put me in the front.
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank fromatltony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Birmingham Perimeter Park

Property: Hilton Birmingham Perimeter Park
Address: 8 Perimeter Park S, Birmingham, AL 35243-2326
Phone Number:
Region: United States > Alabama > Birmingham
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#28 Business Hotel in Birmingham
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hilton Birmingham Perimeter Park 3.5*
Number of rooms: 205
Official Description (provided by the hotel):
The Hilton Birmingham Perimeter Park rests on the edge of the city at Interstate 459 on Highway 280 just 20 minutes from Birmingham International Airport. Come experience the warmth of our boutique-style hotel. Our plush amenities and impeccable service will ensure your satisfaction.Our guest rooms are spacious and finely furnished with all you need for a relaxing stay. Enjoy Steele's, the hotel's restaurant, for breakfast, lunch or dinner; its contemporary feel compliments the Southern fare. Room service is available from early morning to late night so you may enjoy your favorites in the privacy of your guest room. Enjoy the tranquil courtyard and sparkling outdoor pool or work out in the state-of-the-art fitness center.The Hilton Birmingham Perimeter Park offers 10,000 square feet of flexible event space that accommodates groups of up to 450 people. Our delectable catering complements any occasion along with our warm service that embodies the spirit of Southern Hospitality.From shopping and dining to perusing historic sites and museums, Birmingham delivers on entertainment. Our suburban neighborhood is home to some of the city’s best shopping and nightlife – and area transportation is available within a five-mile radius.Whether you're sneaking away for some quiet time or looking to explore all Birmingham has to offer, your stay at the Hilton Birmingham Perimeter Park will not disappoint. We look forward to welcoming you soon! ... more   less 
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Also Known As:
Hilton Birmingham Perimeter Park Hotel Birmingham
Hilton Hotel Birmingham
Birmingham Hilton

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