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“Defective room air conditioner”

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Hampton Inn Birmingham-Colonnade 280
Ranked #26 of 79 Hotels in Birmingham
Huntingburg, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Defective room air conditioner”
Reviewed 8 May 2014

Air conditioner was so noisy, it kept us awake at night. Breakfast staff was unfriendly towards us. The food was prepared, the doors open, so we entered to begin our breakfast as we needed to reach an early morning destination, and the staff snarled at us and we could hear them talking about us from the kitchen.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampton Inn C, Front Office Manager at Hampton Inn Birmingham-Colonnade 280, responded to this review, 20 May 2014
Thank you for taking the time to contact us regarding your recent stay. I would love to speak with you to learn more about your experience. Please give me a call at 205-967-0002 so we can discuss how we can improve our team to make sure everyone that stays has an excellent trip.

Melony Thomas
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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422 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • Portuguese first
  • Swedish first
  • Any
English first
Mims, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 May 2014

This was not our first time at this property. We have found it to be excellent each time. It is located in a quiet area but convenient to everything we needed to have access. The staff was very responsive to every need that we had.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Charles W M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampton Inn C, Front Office Manager at Hampton Inn Birmingham-Colonnade 280, responded to this review, 20 May 2014
Thank you for taking the time to review our hotel! Reviews like this make us very proud of our award winning hotel! We hope to see you next time you’re in Birmingham!

Melony Thomas
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 April 2014

It was so pleasent to find professional people with a caring additude. Great service and on checkout when because of MY error of time management I was in danger of being a
"Late Check-Out Fee Customer", the Kind young man assured me that it was going to be ok even though I was 30 min. late !
I will be staying there again.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Roger B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampton Inn C, Front Office Manager at Hampton Inn Birmingham-Colonnade 280, responded to this review, 20 May 2014
First of all thank you so much for choosing the Hampton Inn Birmingham-Colonnade as your hotel of choice while visiting Birmingham! We are thrilled that our staff exceeded your expectations! Thank you and we hope to see you again soon!

Thanks again,
Melony Thomas
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Long Beach, California
Level Contributor
57 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 28 April 2014

This hotel meets 99% of my travel needs. I have stayed here 4 or 5 times now and the staff is always great, my room is always kept well stocked and cleaned and the location is ver convenient for my business travel needs. I just wish there was an ironing board in the room!

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Katie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampton Inn C, Front Office Manager at Hampton Inn Birmingham-Colonnade 280, responded to this review, 20 May 2014
Thank you for taking the time to review our hotel! Reviews like this make us very proud of our hotel! Thank you for telling everyone about our clean rooms and amenities! We hope to see you next time you’re in Birmingham!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Payne, AL, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 April 2014

We had a very nice stay for two nights. The staff was very friendly and helpful when my husbands did something to the tv and it had to be reset. Breakfast was very good. There was a big variety of choices and something different each day. We had a very pleasant stay.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Judy O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melony T, Front Office Manager at Hampton Inn Birmingham-Colonnade 280, responded to this review, 7 April 2014
Thank you for taking the time to review our hotel! Reviews like this make us very proud of our hotel! Thank you for telling everyone about our wonderful complimentary breakfast and for your complements regarding the staff. We work hard to ensure that every guest has an enjoyable stay! We hope to see you next time you’re in Birmingham!
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Johnson City, Tennessee
Level Contributor
61 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 18 March 2014

This is the 3rd Hampton Inn I've stayed at in the last month, and I'm rating it average because of the reasons below. However, I would stay here again...it's just not as nice compared to the other Hampton Inns I'veI stayed in.

Cons:
- toilet seat was dirty at check-in
- furniture was pretty dusty
- toilet would not stop running at times
- toilet paper holder was broken
(I reported these 4 items at checkout and should be easily fixed going forward)
- the food was OK, but the dining room staff was not as diligent about keeping up breakfast and the eating area. The pastries weren't all that fresh.
- the hotel is somewhat dated. I noticed one of the eating benches had a tear in the seat, and the property itself could use a remodel

Pros:
- the staff was friendly and helpful
- the bed was comfortable
- the room was generally fine, and it was very quiet
- great, safe location
- the outside of the hotel was in nice shape

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hugh G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melony T, Front Office Manager at Hampton Inn Birmingham-Colonnade 280, responded to this review, 26 March 2014
Thank you for taking time out of your day to review our hotel and tell everyone of your experience with us. We would like to apologize for the shortcomings that you experienced while staying at our hotel. Thank you for complementing the staff and for telling everyone about our quiet rooms and comfortable beds. We hope that your experience with the maintenance issues that you mentioned will not hinder you from giving us the opportunity to serve you again.
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1 review
Reviewed 6 March 2014

We were in Birmingham visiting a friend at UAB. The reservation process was easy. I had requested a ground floor and the staff took that into consideration and had us a ground floor room available at check in. The accomodations were good but the breakfast left a little to be desired. Lots of options but a bit tastless.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank 41nancyl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melony T, Front Office Manager at Hampton Inn Birmingham-Colonnade 280, responded to this review, 18 March 2014
We are glad that you enjoyed your stay with us and found our staff to be accommodating; however we strive to ensure that every guest has an all around wonderful experience and our breakfast caused us to fall short of that. We have added several new items to our breakfast menu including smoked maple sausage and french toast sticks. We hope that you will come back and visit us so that you can sample our new breakfast items. I apologize for the shortfall you experienced during your stay but look forward to having you stay with us in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn Birmingham-Colonnade 280

Property: Hampton Inn Birmingham-Colonnade 280
Address: 3400 Colonnade Pkwy, Birmingham, AL 35243-2355
Phone Number:
Region: United States > Alabama > Birmingham
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Family Hotel in Birmingham
#21 Business Hotel in Birmingham
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn Birmingham-Colonnade 280 2.5*
Number of rooms: 133
Official Description (provided by the hotel):
From the initial drive up you are able to enjoy a beautifully manicured landscape. Then as you enter into the Hampton Inn you begin to relax. The lobby itself is as inviting as it it practical. ... more   less 
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Also Known As:
Hampton Inn - Colonnade Hotel Birmingham
Hampton Inn Birmingham
Colonnade Hampton Inn
Birmingham Hampton Inn

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