Stove works when it wants. Refrigerator broken. Microwave stopped working on our 7th day. Toilet overflowed and it took me several hours to get everything required to clean up and sanitize the bathroom. Roaches. Floor is filthy you just have to see our socks. Sofa was just as bad. 2 washers and dryers in our building only 1 washer worked. Contacted desk about it and was told they probably already knew of it. The sign on the dryer is very old. The washers were both mfgd 1997. Took 5 hours to complete 3 loads. They also charge for Internet and if you elect to use their "free" service forget it, it's shoddy and you have to figure out how to log on every day.
I see the good reviews were early on in 2009. Perhaps something had happened since.
My wife myself and 2 babies stayed for 2 weeks. If we could find another suite anywhere else we would have left.
I attempted to contact the The Marriott executive branch and was twice transferred to the Residency Inn Customer Relations but no one answered the phone. After 10 minutes of ringing it automatically disconnected.
I served the US Army for 25 years and have stayed in about 1000 hotels and this wad the worst ever.
I expected a lot more from a Marriott family backed hotel.
Email to the Customer Comaint dept generated a we need to know what room you ari in to rectify the problem. Wary of retaliation I will not provide until I leave.
- Official Description (provided by the hotel):
- The Residence Birmingham Homewood, AL hotel offers the convenience and comfort you need, whether you're with us for a short or extended stay. Located in Birmingham, Alabama, where great climate and southern hospitality reign, this hotel near Homewood, AL provides impeccable service and a welcoming environment. At our Homewood extended stay hotel, choose from studios, one- or two-bedroom suites featuring full kitchens with refrigerators, stoves and microwaves. Wake up to the smell of fresh coffee and a complimentary buffet breakfast. Take a morning or afternoon swim in our pool. Relax while watching TV or reading a complimentary daily newspaper in your room's living area. Or, mix and mingle during our hospitality hour while enjoying a beer or wine. Close to the University of Alabama at Birmingham, downtown Birmingham and cultural activities, our hotel is ideally located for both business and leisure travel. You'll feel right at home at our Residence Inn Birmingham hotel in Homewood, AL. Plan your stay today! ... more less
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- Also Known As:
- Residence Inn Birmingham Homewood Hotel Birmingham
- Birmingham Residence Inn