When we checked in, I thought things were going to be good. The front desk was operated by Jeffery Rhinehart who was super helpful. He was very nice and saw to it we were brought a blanket and a blow dryer (the room didn't have either.) We had a few ants on our pillows and in the sheets but they were dead and we were exhausted. The bed was great, slept well. Got up next morning and Starbucks was closed, no complimentary coffee or tea in the lobby (standard everywhere and we've been to many as we are platinum marriott members) and were told by Mary to use the coffee provided in our room. We could get the Starbucks drip coffee they had prepared in the back for themselves, but she had to charge us for it, and had no idea what coffee it even was (ie. Breakfast Blend, Pike's Peak, Sumatra) she said "what's the difference, it's just the regular coffee." We would even have to pay for tea bags, even though they are nowhere else! The one cup brewer in the room, with three pods, no extra sugar, no real creamer, no cups with lids, and no tea in the room. I'll sleep in a bed with ants lol, but don't mess with my caffeine. Mr. Rhinehart needs to retrain the whole lot of them on the day shift we spoke to. The evening shift was nice!
- Official Description (provided by the hotel):
- The Courtyard Birmingham Colonnade hotel is proud to share our newly renovated state-of-the-art lobby and stylish new guest rooms. Located just 25 minutes from downtown and the airport, this Birmingham, AL hotel is close to the University of Alabama at Birmingham. The exciting new features at this Birmingham, AL hotel include inviting, flexible spaces to work or relax, free Internet access throughout, access to the latest news via our GoBoard and The Bistro - Eat. Drink. Connect.® offering enhanced breakfast, dinner and beverage options. ... more less
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- Also Known As:
- Courtyard By Marriott Birmingham Colonnade Hotel Birmingham
- Birmingham Marriott
- Birmingham Courtyard
- Courtyard Birmingham Colonnade