What a great experience. I checked in & discovered that my mattress was going to be too soft (I'd called ahead and asked for a firm bed, because I've had a back injury). I've been in hotels where they couldn't care less, and I've had to sleep on the floor. Not here: Profuse apologies, and everyone immediately went to work on solving my problem. The front office supervisor Jeffrey Rhinehart called around and found a board to put under it, and before I knew it the maintenance crew had put it in and made the bed perfectly comfortable.
And the whole experience was like that. The folks at the bar/cafe were extraordinarily patient and helpful, even when they were slammed and we were dithering. They had a pretty good menu for such a small operation; I had two of their main course salads and both were very good. Nice margarita, too. My room was well equipped and comfortable, and even though it was close to both the elevator and the ice maker, I had no trouble with noise.
Hats off to the staff here. They really treated me like I was the answer to all their prayers. If this is southern hospitality, I'll come down from Seattle more often!
- Official Description (provided by the hotel):
- The Courtyard Birmingham Colonnade hotel is proud to share our newly renovated state-of-the-art lobby and stylish new guest rooms. Located just 25 minutes from downtown and the airport, this Birmingham, AL hotel is close to the University of Alabama at Birmingham. The exciting new features at this Birmingham, AL hotel include inviting, flexible spaces to work or relax, free Internet access throughout, access to the latest news via our GoBoard and The Bistro - Eat. Drink. Connect.® offering enhanced breakfast, dinner and beverage options. ... more less
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- Also Known As:
- Courtyard By Marriott Birmingham Colonnade Hotel Birmingham
- Birmingham Courtyard
- Birmingham Marriott
- Courtyard Birmingham Colonnade