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“we were wow-ed”

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Jiuzhaigou Grand Hotel
Ranked #56 of 192 Hotels in Jiuzhaigou County
Singapore, Singapore
Level Contributor
46 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“we were wow-ed”
Reviewed 18 May 2010

Although I had read the reviews on Xing Yu International Grand Hotel ("Xing Yu) prior to booking this hotel, I was still pretty cynical about the quality of this hotel given how Chinese hotels really are. It also didnt help that there was mention that Xing Yu was located a short distance away from the main entrance of Jiuzhaigou scenic area ("Jiuzhaigou").

The bus trip from Chengdu (Xinnanmen bus station) to Jiuzhaigou bus station took us about 9-10hours and cost about RMB141 each. Upon reaching the bus station, you will be wise to get a cab to take you to the hotel. It will be about a 15-20min walk. The cabs in Jiuzhaigou, which we found out a while later, all ran by meters. Do beware of touts who like to quote you RMB 10 when it should cost only RMB 6 for the ride between the bus station and Xingyu.

We were greeted by a friendly bellboy and helpful staff at the reception. They were very patient with our questions about horse-riding, Mounigou Valley, Huanglong and Songpan even though we found ourselves repeating questions.

There are chiefly 2 bellboys at Xingyu. Both of them were very very helpful. They called for a cab for us on the morning we went to Jiuzhaigou. What Xingyu has done is to link-up with two cab drivers who will service the hotel guests. This way guests would not be ripped off by rogue drivers who refuse to go by the meter.

Later on when we decided to scrap our visit to Songpan and head back to Chengdu earlier, one of the bellboys who lives in Chengdu, suggested to us what we could do there, in great detail. Both the bellboys and reception staff helped us to book rooms at a budget hotel under the Xing Yu chain (RMB 120/room/night). Overall my friends and I were extremely impressed with the service provided by the hotel staff. Extra credit goes to the bellboys.

At RMB 300/room/night, my friend told me the rooms had better be good. And they were. The reception had told us that the air-conditioning system would be down throughout our stay. It did not really matter since the weather was not very cold. We experienced lows of about 5-10deg Celsius. Although they said hot water ran 24hours, I think they stop hot water supply between 10am and the afternoon when most guests would be out visiting.

The layout and decor of the rooms were tasteful. Sleep came to us easily. With the additional blanket(s) we asked for and were quickly provided with, the lack of heating at night was not an issue at all. In fact under the three blankets, I kinda sweated a little at night.

We did not really check out the breakfast at the hotel restaurant since we woke up quite late each day. Instead we decided to just survive on some biscuits and cup noodles, in exchange for extra sleep.

If you do not want to eat at the hotel restaurant, the heart of Zhangzha town is just a 5-7min walk away from the hotel. There are several restaurants, of which one of them served Chongqing Mala Hotpot. Since we were there in the semi-peak period, we had the small restaurant to ourselves on both nights. We had a lot of food and ran up a bill of about RMB 220 each time. To get to this restaurant, you must make a left turn off the main road and then a right turn onto a secondary road that runs parallel to the main road. It is the first restaurant on your left.

There are a lot of mini grocery stores and supermarkets located around. The prices are about 10-20% more expensive than that in Chengdu's Carrefour hypermarts but that is to be expected considering how hard it is transporting goods into the mountainous region.

Obviously you can choose to pay about RMB 800/night at Sheraton or RMB 1000+ at Intercontinental (which is located quite a distance away from Jiuzhaigou). But given what Xing Yu has provided in terms of service and comfort, at only a fraction of Sheraton's charges, you could do a lot worse than to go to Xing Yu.

We were definitely wow-ed.

  • Stayed May 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank richiemccaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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34 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • Japanese first
  • Portuguese first
  • Russian first
  • Any
English first
Hong Kong
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 29 October 2008

Our driver in Jiuzhaigou recommended that we can try this hotel if we don't want to pay so much money compared to the Sheraton (RMB 1600 per night with breakfast) or the Intercontinental (RMB 1580 per night with breakfast). We thought we might as well try it out since most of the hotels in town were closed due to lack of visitors. The rate we paid was RMB 780 per night (as compared to RMB 880 suggested at front desk).

It's 4 star by Chinese standards, probably 3 star for Western standards. The room was clean, with twin beds, the beds are like usual Chinese hotel beds which are rather hard, but it has a nice thick duvet. TV works well but no English channels. Bathroom was also clean with amenities (toothbrush, soap, shampoo, lotion). The towels unfortunately were not the thick fluffy kind we get at the usual 5 star hotels.

We requested a room with broadband internet access which cost RMB 30 per day (RMB 50 if you want to use their computer). There isn't much facilities in the hotel, there is an internet cafe at the lobby area which charges RMB 3 per hour, and a small Chinese noodle shop next to it. The main Chinese restaurant served rather mediocre food but you can pay by credit card (I recommend going to Manjianghong in town which has excellent food but go with a mandarin speaker; must pay in cash; or just walk 2 doors down to the Sheraton).

Staff were friendly and very willing to help but spoke little English (so only stay there if you've got a mandarin speaker with you). It takes less than 5 min by taxi to the Jiuzhaigou park.

I can recommend staying at this hotel if you don't want to pay for an arm or leg at the Sheraton. Perhaps stay here for 1 night and then visit the park the next day, then towards the end of your trip in Jiuzhaigou to spend the last night at the Intercontinental, which has lovely facilities, nice room, and good food, just to pamper yourself a bit.

  • Liked — Location, good rate, internet facilities (only one of the 3 in the valley)
  • Disliked — thin towels, no English channel, the food
  • Stayed October 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank ladytokiwa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 May 2007

Visited Jiuzhaigou on 17 - 19 April 2007.
Stay 3 nights at Hotel Xingyu Hotel ( actually call Grand Jiuzhaigou Hotel)
It is only 5 minutes to the entrance to Juizhaigou Valley, where we catch the LPG bus to the two valleys.
It is rated 4 stars. with all mod. cons , airconditions, hot water facilities, large room, clean bathroom and king size bed.
Non smoking rooms available when requested, but not strictly observe by Guests.
Staff friendly and rooms attendants oblidged reguests promptly.
Breakfast ; average

  • Liked — Cleaness, Prompt services, spacious room with good bed
  • Disliked — close to the entrance to the Valleys' bus centres.
  • Stayed April 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank KY88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Jiuzhaigou Grand Hotel

Property: Jiuzhaigou Grand Hotel
Address: Zhangzha Town, 623402, China
Region: China > Sichuan > Jiuzhaigou County
Amenities:
Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #56 of 192 Hotels in Jiuzhaigou County
Price Range (Based on Average Rates): £
Number of rooms: 193
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