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“Adequate but very basic.”

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Remisens Hotel Albatros
Ranked #8 of 18 Hotels in Cavtat
Reviewed 28 May 2012

Having just returned from the Albatros after a weeks stay I would like to say that everything within the hotel is adequate but very basic.
The rooms are big and clean although very tired and dated.
Service was generally good although the staff in the resturant were often over eager and would clear plates/cups and glasses before we'd finished our meals/drinks.
The airconditioning was not switched on in the hotel so although we had paid for a room with A/C this was not an option as aparently it does not get switched on until after may.
Food quality was generally good although the breakfast juice was awful - not sure what type of juice it was but we tried orange which didn't taste of orange, grapefruit that tasted of water and apple that tasted of water mixed with sugar.
The pool tables in the bar were also out of action for the entire week we were there.

In generall it is a nice hotel and in a great locatation although it is definitely not a 4 start hotel in my opinion and its very dated - but the staff were all lovely even if they were unable to help us with our issues.

Room Tip: Ask for a see view room.
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  • Stayed: May 2012, travelled as a couple
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1  Thank Adam R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 28 June 2012

Dear guest,

It is very important for us that our guests feel welcome and comfortable within the whole Iberostar Albatros area and we are glad to hear that we succeeded. We also would like to thank you for pointing out our staff. We are delighted to hear that you felt welcome.

We are improving our services and studying the possible renewal of the hotel. Feedback like yours is very important to us, so we know what we can improve to reach an even higher and more exclusive service for our guest. We will certainly take into our consideration and we will do our utmost to improve these points.

We certainly will keep on working to maintain our high quality service and keep focus on customer satisfaction and fulfillment of our hotel standards.

Kindest regards,

Online Reputation Manager
Iberostar Hotels & Resorts

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Reviewed 22 May 2012

Good facilities although rooms now a little tired. Beware though if you go in May - they do not switch on the air conditioning until June- it might mean sticky nights if the weather is warm.

Room Tip: Sea view rooms near the central diring and public area will get noise from a duct on the top of this...
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  • Stayed: May 2012, travelled as a couple
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Thank Anthony H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Remisens Hotel Albatros, responded to this reviewResponded 19 June 2012

Dear Guest,

In first place, we would like to thank you for your stay in our Iberostar Albatros and for your friendly comment.

We know how important is having a good sleep quality. For us is very important that our guest feels comfortable and welcome in our hotel. Please receive our most sincere apologies for nor fulfill your sleep quality expectations. We always try to turn on the air condition in the warm days matter the month is. We will certainly take in our consideration and we will do our utmost to improve these points.

We will certainly take into our consideration and we will do our utmost to improve these points. Feedback like yours is very important to us, so we know what we can improve to reach an even higher and more exclusive service for our guest.

We are delighted that you enjoyed the cleanliness in your room. Thank very much for your positive comments regarding our cuisine. Both elements are of prime importance to Iberostar. For us is very important that our guest feel welcome.

We would also like to thank you for sharing your observations. We will certainly take into our consideration. This gives us the opportunity to make improvements and thus offer all our guests better service, which ultimately is the goal of Iberostar.

Kindest regards,

Online Reputation Manager
Iberostar Hotels & Resorts

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Reviewed 17 May 2012

Perfect site in tranquil picturesque location on Adriatic coast about 15 miles suth of Dubrovnik. Some half mile along shore from Cavtat village (port/cafes/scenery).
Rooms large, comfortable, with en suites & balconies. View of Dubrovnok in distance across bay & the sea. Everywhere in hotel spotless. Evening entertainment variable.
Buffet style dining. Very wide choice of hot/cold food. Not haute cuisine, but really good.
Very large ouside paved area between two main wings of hotel with paddling pool & large swimming pool. Very many excellent sunbeds always as many available as you wish in sunny or shaded areas. Fresh water showers. Spa/gym, hairdresser, shops. Several bars & 2 snackbars as well as main dining room.
Staff very friendly & helpful. Large underground car park. Ten minutes from Dubrovnik airport, i.e. much closer than it is to Dubrovnik, itself.

Room Tip: Select high room in wing "A" looking towards sea, not "inland".
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  • Stayed: April 2012, travelled as a couple
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7  Thank Rull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos G, Director General at Remisens Hotel Albatros, responded to this reviewResponded 23 May 2012

Dear Guest,

Thank you very much for sharing short and positive comments about our Iberostar Albatros on trip advisor. I am very happy that you enjoyed your stay so much with us.

We also agree that our location is great if you are planning to have one visit on the south of the Adriatic coast, our hotel is close to the beach and to the city of Cavtat and just in front we have the promenade with many services around like a good connection every 30 min by ship with Dubrovnik.

Thank you for pointing out our cuisine as well. We try to offer a huge variety of theme buffets of high quality to fulfil our guests’ expectations.

It would be a pleasure to welcome you once again, if you are planning to spend your next holiday in our hotel.

Kind regards,
Carlos Galban
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2012

We stayed here between 1-11 May and we were very happy with the hotel, yes its a little dated but who cares, its clean, the staff are really friendly and helpful and the food is fine with plenty of choice (it got better as the week went on and the hotel got busier). There are only really a couple of restaurants next door (the one right next door we tried and the food was delish) but the walk into Cavtat is only about 10 mins and so worth it, the place is stunning with lots of little bars and restaurants to choose from. The room we had was a garden room but it was great, it was big and clean. We loved this hotel and would definitely recommend it to others. We wandered over to the other Iberostar nearby and it wasnt a patch on ours (in case you are deliberating between the two!!) The weather at that time was glorious, about 26 degrees and only one day of rain - much better than we had expected. Top tips: If you like your cuppa then take a travel kettle with you (and tea bags I'd suggest!) and take a throw or something for evenings as it does get pretty chilly.

Room Tip: We had room 19 which was a garden room on the ground floor and really close to a cut through to the...
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  • Stayed: May 2012, travelled as a couple
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4  Thank Deelou22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos G, Director General at Remisens Hotel Albatros, responded to this reviewResponded 23 May 2012

Dear guest,

Thank you very much for sharing your opinion about Iberostar Albatros. It is a pleasure for me to hear how much you enjoyed your holidays among us.

Thank you very much for mentioning our cuisine and our staff. The kindness and friendliness of our staff is one of the main principles of Iberostar. It makes us happy to know that we succeeded and I am delighted to hear that we were able to fulfil your expectations.

Please do not hesitate to contact me if you are planning to visit us again, it would be a great pleasure for me to welcome you personally.

Kindest regards,
Carlos Galban
Hotel Manager

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Reviewed 14 May 2012

The Hotel is very clean and well kept. The staff team are very helpful and informative. The grounds are lovely as is the pool area. We stayed All Inclusive for a week 6th to 13 May. Unfortunatly, the Hotel hasnt grasped the All Inclusive concept - I could have a glass of champagne, a brandy or a cocktail FOC but not a glass of diet coke ! At the snack bar a similar story, burgers, cake, coffee, chips etc all foc, but a sandwhich had to be paid for ! This has certainly not been the case at all the other A.I hotels I've stayed at previously including Iberostar.
Food is plenty and varied, including broccoli for breakfast if you want it lol
The area is lovely a true gem of Croatia, make time to go to Dubrovnic either by boat, outside the hotel or by bus in the village.
The village is very pretty and the locals are extremely friendly.

Two issues marred the stay, which I complained to reception staff about - they were unable to help with these issues at all
1) A bar opened on the beach on Thursday night and played their music so loud that even with doors closed and ear plugs in, we could still hear it - until 3am, both Thurs and Friday nights were very noisy. Reception staff stated that it was a private bar and it was also the weekend, we shouldn't worry !
2) No air con - 30degrees and no air con !! reception stated that it was broken - when challenged again they then said that it wasnt available until July and Aug which is company policy. No really acceptable in a 4 star hotel

In all, we wouldnt go back to Cavtat and certainly not the Albatros. It may be great for a short trip. This is our 5th trip to Croatia and love the country and the people immensly. It's definatley the Istrian area for us.

Room Tip: A block is very hot in the afternoon it gets full sun from around 11.30. B block gets early sun but...
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  • Stayed: May 2012, travelled as a couple
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2  Thank karen v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos G, Gerente at Remisens Hotel Albatros, responded to this reviewResponded 18 May 2012

Dear guest,

Thank you very much for sharing your opinion about Iberostar Albatros on tripadvisor. We really appreciate that you treasure our staff and our privilege location.

I am very pleased to hear that you enjoyed our buffet; we keep working in this point to try to offer you very soon new dishes.

About your complaint about the AI, we really apologize for not giving you the correct information; I will speak personally with my team of front desk to explain better our several options of AI to our guest. I would like to clarify that we have two all inclusive, one Standard that includes all the drinks that you have mentioned and other Premium in which includes almost all the beverages and food that we have in the hotel.

Thank you for mentioning the outstanding location of our hotel as you can find the sea promenade directly in front of it as well as littler harbour with connection every half hour with Dubrovnik.

We really apologize for the inconveniences due the private party made near our hotel, our reception desk always call the police in this cases but the time of reaction is not as quick as we would like.
Concerning the air-conditioning in I would like to point that it was a very unusually situation in this period of year and was the preliminary to a big storm. Normally in half of May we always connect the AC in the hotel and we kept all the season, nevertheless in days like you have described we have also fans for this cases.

Once again we would like to thank you for the time and effort taken in writing your opinion.

Kind regards,
Carlos Galban

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Reviewed 13 May 2012

This hotel is roughly what I was led to expect from reviews here. In spite of being Spanish-owned, it has a rather eastern European feel. It was built in 1967 and has had a chequered history since, including being a refugee camp in the Troubles of the nineties, which hit the area very hard. It is big and somewhat dated and is not as good as the Royal Andalus in Spain, where we stayed earlier this year. But we had a very good room with a large balcony and sea view. It had a room safe (free) but no tissues. The en-suite facilities were adequate. The hotel overlooks a pleasant bay and is only 800 metres from the attractive little town of Cavtat. It is also very close to Dubrovnik Airport, which is most convenient.

The buffet food is reasonable, but the house wine is nothing special. So have a local aperitif at the bar and then some of the higher quality wine (not expensive) with dinner.

The staff were pleasant and friendly, possibly because of our attempts at Croatian, which we'd studied from a CD before arriving: always a good idea.

On balance this hotel is worth staying in. It is 3* rather than 4*, but we enjoyed our visit.

  • Stayed: May 2012, travelled as a couple
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1  Thank anglicano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos G, Gerente at Remisens Hotel Albatros, responded to this reviewResponded 18 May 2012

Dear guest,

First of all I would like to thank you for taking the time to write about your recent stay with us , thank you as well for highlighting our staff. One of the main principles of Iberostar is the kindness and friendliness of our staff.

It’s true that the hotel was built in 1967 like most of the hotels in the area, but every year we make new improvements to upgrade our customers’ experience during their stay. We are currently undertaking renovation works for this reason I would like to take this opportunity to inform you about two important events that took place during the next months: first of all, I have the pleasure to announce you that our Spa wellness will be totally renovated and for the most gourmand costumers we are really looking forward to change our buffet including a new show cooking in which we are going to present new dishes prepared in front of the guest.

Nevertheless I also would like to thank you for your point of view about the wine list because I am delighted also to announce that in a few weeks we are going to change the wine list card offering a new one which includes 38 new wines (most of them locals with affordable prices), 7 free for AI Premium and 2-3 (depending of the season) free for AI Standard guest.

Please be sure that we keep on working to improve our services. It would be a great pleasure for me to meet you personally if you are planning to visit Croatia again.

Kindest regards,
Carlos Galbán

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Reviewed 8 May 2012

Stayed for just 3 nights in May with a friend and could have easily stayed for 2 weeks plus. Booked last minute and no time to review what people had written about Iberostar. However, if you are reading this now... let me tell you... the holiday could not have been more perfect! My only complaint is that I could not rent a room permanently for the summer!!!

I have nothing but positive things to say about this gorgeous hotel. As soon as we entered, it was obvious that the staff would do anything they could do make our stay the best it could be. Apart from being multi-lingual, the staff were always friendly and helpful. It was a joy to speak with them and over the course of the 3 days, they made our stay so great that we were gutted to leave. Everyone was always happy.... so would I be if I worked there! The hotel itself is stunning. Not only 2 outdoor pools but also a huge indoor pool. There is just so much choice. The sea is aslo at the back of the hotel so you could not ask for more. The rooms are spacious and clean and felt really cozy in the evenings. The bed was so comfortable too. We had great sleep every night and then to wake up and go onto the balcony to see the sun, sea and blue sky was like heaven! The rest of the hotel is beautiful and even had a piano in the lobby, which I loved to play. People would join in and sing and the atmosphere was great. The food too, so much choice and brilliant quality. I can't say enought to urge you to stay here as you will have a fantastic time.

The entertainment staff and the management team know how to look after their guests. The hotel is run beautifully... Even after just 3 days, we felt they were like good friends and already miss them! Which is why we'll be going back as soon as we can:)

Cavtat itself if gorgeous and just a 10 minute walk from the hotel. You walk slowly as it is so pretty you have to keep stopping to take photos! It feels so clean, spacious and safe. Staying here will be the best thing you do this summer!

We fell in love with the place and the people :)

Room Tip: The rooms in 'A Block' have amazing views and the balcony gets the sun all day. 2nd floor in...
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  • Stayed: May 2012, travelled with friends
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1  Thank LouLouElle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos G, Gerente at Remisens Hotel Albatros, responded to this reviewResponded 11 May 2012

Dear guest,

Thank you very much for sharing such a good comment about your current holiday with us in our Iberostar Albatros. Your enthusiasm in describing the high level of our services is a great input to keep motivating our team.
For our management team – as well as for all the other departments – it is essential to get a direct feedback of our clients. These comments are our source of inspiration to keep on improving taking on consideration that our guests lead our managerial actions and decisions.
Thank you as well for highlighting our staff. One of the main principles of Iberostar is the kindness and friendliness of our staff. It makes us happy to know that we succeeded and I am delighted to hear that we were able to fulfil your expectations.
Our hotel is equipped with one indoor heated water pool which, and as you mentioned two more pools. We are pleased to see that you enjoyed the hotel’s settings and surroundings, which are one of the special features that make Albatros one of the most exclusive hotels in Dalmatia. We agree that our location is especially privileged, as our hotel has direct access to the beach.

We will keep on working to maintain our high quality standards. Thank you again for your beautiful words. It would be a pleasure to welcome you again in our Iberostar.

Kindest regards,
Carlos Galbán

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Additional Information about Remisens Hotel Albatros

Address: Od Zala 1, Cavtat, Konavle 20210, Croatia
Region: Croatia > Dalmatia > Dubrovnik-Neretva County > Konavle > Cavtat
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Cavtat
#3 On the Beach Hotel in Cavtat
Price Range: £34 - £209 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Remisens Hotel Albatros 4*
Number of rooms: 306
Official Description (provided by the hotel):
The Remisens Hotel Albatros (4*) is located right by the sea in the magnificent surroundings of the town of Cavtat, Croatia. This four-star hotel is the ideal choice for a relaxing and fun family holiday by the sea. The hotel is surrounded by lush parks where you can enjoy pleasant strolls, but at the same time is located close to the centre of Cavtat and just a few steps from the coast. The rooms are fully furnished and decorated with particular attention to detail in order to provide maximum comfort for guests. Some of the rooms offer direct sea views, while some are located at the side. However, they all provide the peace and quiet that you need on your holiday. Are you interested in organising congresses, conferences or other events? In Cavtat, guests can participate at professional meetings in a stress-free environment. If you are travelling on business, the Hotel Albatros is a great choice for your meeting, because it includes 3 conference rooms with all the necessary equipment and professional support from the members of the Group and Business Travel Department, who will make sure that your event runs as smoothly as possible. An internet connection is available in every room and also in the Internet Corner in the lobby, where you can enjoy all the advantages of the virtual world. ... more   less 
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Also Known As:
Iberostar Albatros Hotel Cavtat
Iberostar Hotel Cavtat
Iberostar Hotel Albatros

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