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Remisens Hotel Albatros
Ranked #9 of 18 Hotels in Cavtat
Reviewed 5 November 2012

Just returned from spending 5 days at the Albatross after reading good reviews here. What can I say? Are there two different sets of rooms? We paid extra for a seaview as recommended- room A230. It was dire!! Dirty stained carpet, cramped and in total need of renovation. The walls were paper thin, so much so that we were "entertained" every night by the couple next door reenacting "50 shades"!!
The restaurant standard was poor, as the week went on there was lass and less choice and SO repetitive. It was the last week of the season but surely a 4* hotel should never drop its standards? I would rate this hotel as a very mediocre 2* at best.

Room Tip: Take ear plugs!!
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  • Stayed: October 2012, travelled as a couple
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2  Thank alirobs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Remisens Hotel Albatros, responded to this reviewResponded 14 November 2012

Dear guest,

We would like to offer our apologies for not meeting your expectations and assure you that we always work to satisfy all our guest’s wishes and to make them all feel welcome and well attended. Please rest assured that it is our goal to fulfill each and every one of the Iberostar quality standards.

It is our target to open our doors to offer a wide range of dishes to sample the best recipes not only from Croatia but international dishes for all tastes as well. In Iberostar we believe that the culinary part of your holiday is very important and therefore we only work with professional chefs, using products of prime quality.

Regarding the room, we would like to point out that in Iberostar we have different types of accommodation at disposal and we can only say we feel sad about your disappointment. For coming vacations, we would like to offer you a very personal booking guidance through our call center, to make sure you become what you actually desire.

We are really sorry that this time we could not make our goal and we would be delighted to may serve you again to demonstrate that to us the most important is to comply with all our demanding quality standards.

Sincerely yours,

Online Reputation Manager
Iberostar Hotels & Resorts

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Reviewed 4 November 2012

We have just returned from a four night stay at this hotel. It is by no means a four star and has probably only got the rating because of the so called facilities - indoor pool(closed for our stay) tennis court, spa etc. What the hotel failed to provide was comfortable and attractive rooms and good quality food. Our room was dingy, old fashioned, with a dirty, stained carpet and was generally in need of a refurbishment. The shower head would not stay in the right position when turned on, so I showered with one hand. The bed had two small and 1cm thick covers on it and the pillows were old and floppy! When I asked for two more pillows,I was told by the surly desk attendant 'Tomorrow, it is closed now.' I insisted and I had then to follow him to an unoccupied room, where he gave me two more floppy pillows!There was Bingo and a quiz, which made it even more like Maplins. The staff were unhelpful and we had to scout round for tea cups cutlery etc at meal times. As it was the last week before closing for the season some drinks were unavailable. I would not return. We visited the Hotel Croatia 5* nearby and that was superb. That is where we will stay if we visit the beautiful location of Cavtat again.

Room Tip: Go to another hotel
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  • Stayed: October 2012, travelled as a couple
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2  Thank HuddersfieldJulie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Remisens Hotel Albatros, responded to this reviewResponded 14 November 2012

Dear guest,

We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve customer satisfaction and therefore our guest´s reviews are of prime importance. We continuously strive to deliver high standards and to ensure that everybody leaves with beautiful vacation memories.

We regret your disappointment about the room, the culinary offer and the staff because we always attempt that our guests feel very comfortable, well installed and welcome and that their stay turns into an enriching gastronomic experience which offers the possibility to indulge their palates with local and international dishes.

Last but not least, we would like to thank you for having so precisely described your experience among us, as listening to our guests is the most opportune way to learn how we can still improve some off our services, therefore we will certainly take all off your comments in consideration.

Our best regards,

Online Reputation Manager
Iberostar Hotels & Resorts

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Reviewed 3 November 2012

I returned on the 25th oct and lets say it was a experience!!!! the hotel looked lovely in the brochure and sounded great fun with the kids club and evening entertainment.........arrived and first impression were ok, the rooms nice and clean and perfect place. then it started......took ,my daughter in search for the kids club to find out it had closed!!! then took her inside to try and find a kids animator staff member but with great diffulcty. so took a walk into cavtat which is only a short walk and a lovely place. The food was nothing special in fact most nights it was the same food just in a different place to the night before!!!......so with the thunder rain and lighting that we had it was starting to get a bit chilly so i went down and told them my heating wasnt working and was told that the whole hotel has none and it was turned off due to the hotel closing......spoke to the manager who then told me it was a fault and would contact the maintance team (lies lies).....the indoor pool was far from heated with no lights, there was no evening entertainment except for bingo and quiz!!!!.........the windows outside my room were leaking and the whole carpet stunk and when i checked along all windows outside 301 - 307 were leaking!!!...........the staff had lost intrest in being helpful or smiling or friendly beacuse they were finishing at the end of the week so they all seemed very MISERABLE!!!!!!! so the service that we were given was TERRIBLE!!!

  • Stayed: October 2012, travelled with family
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4  Thank kate h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Remisens Hotel Albatros, responded to this reviewResponded 14 November 2012

Dear Kate,

We feel disappointed and we want to apologize because this time we were not able to make your experience into the perfect holiday we wish to offer to all our guests. Nevertheless, we are enchanted that you made the effort to write a review, which will certainly help us to do better on coming occasions.

Thank you for advising that on this occasion the service and friendliness of our staff just like the wide range of facilities and services were not fulfilling our quality standards. Those are very important aspects for us and the key to the success of our main strive being complete guest satisfaction. Therefore, we are revising our procedures in order to adjust them and bring them back up to meet the Iberostar exigencies. We are very sorry not to have fulfilled your expectations and we take your comments very seriously to ensure that our standards are maintained and developed continuously.

Hoping to may receive you again in the future, we assure you in advance our most caring dedication, wishing we can change through it your opinion.

Sincerely yours,

Online Reputation Manager
Iberostar Hotels & Resorts

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Reviewed 1 November 2012

Just return from Albatross Oct 21 after spending twelve great nights there. Special thanks to dinning room hostess Jadrijanka and Server Theresa who remembered us from 7 years ago could not make our experience more enjoyable. The chefs at the cooking station were friendly and prepared food to your liking. Maid kept our room very clean and over all you would not want better hotel staff. Usually 2 or 3 soups served every night food was varied and plentiful.

Room Tip: We had no sun on our balconies but that would be a bonus in the summer months. all rooms have view...
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  • Stayed: October 2012, travelled with friends
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1  Thank Stevos60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 November 2012

The view was fantastic, with the sea and the mountains. Room facilities were fine and the room was clean. The surroundings are tranquil and nice to walk around, although it may be a lot noisier in peak season. The food is fine and plenty of choice. Staff were helpful. One improvement would be to have a bus stop situated nearer the hotel. The ten minute walk to the bus stop is pleasant, but if you don't have a car, it's something you'll have to do every day. Buses run from Cavtat to Dubrovnik every hour, but it was disappointing that there are no buses from Cavtat to alternative attractions. If you like alternative destinations, you will have to pay for organised tours, which can be booked in Cavtat.

All considered, I would recommend this hotel and destination for its views and surroundings - nice location.

Room Tip: Try to get 'seaview'.
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  • Stayed: October 2012, travelled as a couple
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1  Thank smithra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2012

We spent our first visit to Croatia at the Hotel Albatros and had a great time! Two ladies at reception, Branka and Luce, were amazing! So helpful and friendly! Thank you both very much - you made our stay delightful!

Our two boys (10 and 7) really enjoyed the indoor pool. The outdoor pool, which is very pretty and was quite attractive to our boys, turned out to be too cold, which is to be expected at the end of October. Our boys also took advantage of the sports activities during the day and had fun doing archery, pentanque, and shooting AirSoft guns. The instructors were very safety oriented, so made sure everything was done properly. The boys also loved the evening games, especially bingo.

The spa was quite nice and I had an incredible facial, a good massage, and a thorough pedicure. The indoor pool area also has a sauna, which was appreciated. There is a hair salon on site and my son and I got good haircuts for a good price (much cheaper than back home).

We liked the location, which is a 10 minute walk from the small and very charming town of Cavtat (the best ice cream of the week was found there - try the sour apple!). The distance was nice, since it meant the hotel itself was very quiet. We appreciated having the boat to Dubrovnik right at the hotel beach and enjoyed the 50+ minute ride, which brings you right to the old part of the city. We made days trips to Montenegro and Bosnia. When we returned home, we appreciated that the hotel is just a few kms from the airport. Very convenient!

The room was quite large with a large balcony. We found the beds very (very, very) firm, which was a change from home. Plentiful hot water in the shower with great pressure. The buffet breakfast and dinner had extensive variety and there was also something to my taste and to my boys' taste. I had an omlette every morning, which got things off to a good start. The dining room staff kept very busy and at peak times we had a brief wait to order drinks. That said, everyone was very friendly and quite indulgent of our boys (a nice change from where we live where children are meant to be seen and not heard and preferably not seen at all).

The clientele was generally on the more mature side, but that was fine, since it meant there wasn't a loud disco thumping into the wee hours and keeping us awake. For us, it was a very good choice. I would definitely go again for a family vacation.

  • Stayed: October 2012, travelled with family
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3  Thank Kira K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2012

My wife and I went to the Albatros a couple of years ago now, at that time it was a good all round hotel and good for all ages. We went in August as a couple and said we would return as we found the hotel saff very helpful from Cleaners to Reception staff and restaraunt team right up to the chef was talkative and welcoming. The area was very nice with great veiws and trip availability.
Entertainment for the children did not go on too late at night and Mr Smiley played games with them and danced each evening from about 7pm till 8pm then the entertainment team took over on a small outdoor stage for the remainder, for the adult ages.
In 2013 we have booked our return, this time with our young grandson, daughter and son-in-law and are hoping once again for an enjoyable stay.
The Croatian people have shown us nothing but kindness and friendlyness each time we have visited and we have just returned from Porec and we enjoyed every minate of it. I know that some things will have changed but, I hope they have changed for the better.

Room Tip: The seaview rooms give the best rooms and entertainment does not go on too late.
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  • Stayed: November 2011, travelled as a couple
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Thank Tony C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Remisens Hotel Albatros

Address: Od Zala 1, Cavtat, Konavle 20210, Croatia
Region: Croatia > Dalmatia > Dubrovnik-Neretva County > Konavle > Cavtat
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Cavtat
#4 Spa Hotel in Cavtat
Price Range: £98 - £259 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Remisens Hotel Albatros 4*
Number of rooms: 306
Official Description (provided by the hotel):
The Remisens Hotel Albatros (4*) is located right by the sea in the magnificent surroundings of the town of Cavtat, Croatia. This four-star hotel is the ideal choice for a relaxing and fun family holiday by the sea. The hotel is surrounded by lush parks where you can enjoy pleasant strolls, but at the same time is located close to the centre of Cavtat and just a few steps from the coast. The rooms are fully furnished and decorated with particular attention to detail in order to provide maximum comfort for guests. Some of the rooms offer direct sea views, while some are located at the side. However, they all provide the peace and quiet that you need on your holiday. Are you interested in organising congresses, conferences or other events? In Cavtat, guests can participate at professional meetings in a stress-free environment. If you are travelling on business, the Hotel Albatros is a great choice for your meeting, because it includes 3 conference rooms with all the necessary equipment and professional support from the members of the Group and Business Travel Department, who will make sure that your event runs as smoothly as possible. An internet connection is available in every room and also in the Internet Corner in the lobby, where you can enjoy all the advantages of the virtual world. ... more   less 
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Also Known As:
Iberostar Albatros Hotel Cavtat
Iberostar Hotel Cavtat
Iberostar Hotel Albatros

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