I stayed here recently and felt very let down with the staff, however the entertainment staff should be proud,they are overworked and are a class act, they made a great effort every day, albeit for children with families. From the beginning of the our stay at the hotel we found staff to be unhelpful and rude, and during dinner although we had half board were told by a disgruntled staff member we must pay for a drink with dinner which caused great embarrassment at dinner during a busy kitchen with onlookers, having argued with the manager about this we were told to wear a bracelet for the rest of our stay with no apology for the mistake. On top of this, when we ordered drinks, staff members were constantly overcharging us and not providing receipts. In addition, when we were checking out we were told we had an outstanding restaurant bill which was signed in a different persons name (assume another guest but not me)..again we argued this with the restaurant manager at reception and then after agreeing this was an error we were told to pay a "tourist tax" which came as a bit of a surprise as we had already paid this upfront with the holiday agency when we booked and provided proof. In summary, if you are a couple then don't stay at this hotel, its not suited for couples, my view is that this hotel's main objective is to make more money from guests with extras, (food, drinks, services) and nothing else.
For the record the all inclusive package is of very poor standard, you wouldn't find in a 3 star hotel.I will return to Cavtat, Dubrovnik but not to this hotel after a poor experience.
- Official Description (provided by the hotel):
- The Remisens Hotel Albatros (4*) is located right by the sea in the magnificent surroundings of the town of Cavtat, Croatia. This four-star hotel is the ideal choice for a relaxing and fun family holiday by the sea. The hotel is surrounded by lush parks where you can enjoy pleasant strolls, but at the same time is located close to the centre of Cavtat and just a few steps from the coast. The rooms are fully furnished and decorated with particular attention to detail in order to provide maximum comfort for guests. Some of the rooms offer direct sea views, while some are located at the side. However, they all provide the peace and quiet that you need on your holiday. Are you interested in organising congresses, conferences or other events? In Cavtat, guests can participate at professional meetings in a stress-free environment. If you are travelling on business, the Hotel Albatros is a great choice for your meeting, because it includes 3 conference rooms with all the necessary equipment and professional support from the members of the Group and Business Travel Department, who will make sure that your event runs as smoothly as possible. An internet connection is available in every room and also in the Internet Corner in the lobby, where you can enjoy all the advantages of the virtual world. ... more less
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- Also Known As:
- Iberostar Albatros Hotel Cavtat
- Iberostar Hotel Cavtat
- Iberostar Hotel Albatros