Stayed here for a week in July. While I had requested a room on the 6th floor or higher on my booking (based on other tripadvisor recommendations), when I arrived I had been allocated a room on the 4th floor. I mentioned this to the staff at reception but they said they didn't have anything on a higher floor, they might have something the next day. In any case, I was happy with the view from the room on the 4th floor and didn't want the hassle of moving rooms.
Pros: Overall, the hotel was relaxing and quiet despite the number of rooms and guests but a few things could do with improving.
We found that breakfast up to 10am was too early for us while we are on vacation. In most other 4 or 5 star hotels, I have stayed at they serve breakfast up to 11am. We also found the standard of food at breakfast was not very good with a lot of diluted juices and tinned fruits on offer. We stayed at the Valamar La Croma Hotel last year and breakfast was much better even though it's not a 5 star hotel. Because of the disagreeable time and food, we ended up skipping breakfast and buying it down in Cavtat. One day we went to the pool bar to see if we could buy some toast, juice and tea for breakfast but they said they didn't have any butter or jam as that was only for breakfast!! In a 5 star hotel, you would imagine they could source some butter and jam!
Tea/coffee making facilities in the room have been requested by other guests but there weren't any there when I stayed. The Valamar La Croma hotel had these in their rooms.
There does seem to be a problem with the sunbeds. We found it very difficult to get a bed at the pool or which wasn't in the shade at the beach as people seemed to have put their stuff on them for the day even though they weren't there for hours at a time. I witnessed an altercation between two guests where one accused the other of moving their towel and taking their bed. It would be nice if there were some beds or chairs provided on the peaceful cliff side of the hotel. I couldn't sit on the cement due to an injury.
I think the rooms need to cleaned more thoroughly. I noticed a lot of dust etc on the bathroom surfaces. The glasses in the room were never cleaned or replaced during our stay.
Overall, I enjoyed my stay at the hotel but I think they are catering for a lot of package holidays which has resulted in some complacency in the standard of service for a 5 star hotel.
- Official Description (provided by the hotel):
- Hotel Croatia is among the leading five-star hotels on the Adriatic. It is the ideal base for exploring Dubrovnik, whether you are here for leisure or business. Hotel Croatia offers private beaches both on the open water and a protected bay, indoor and outdoor pools, hiking trails, state of the art wellness center and award-winning dining facilities. Located between International Airport and Dubrovnik, Cavtat is the perfect location for holiday or business trip. ... more less
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- Also Known As:
- Croatia Hotel Cavtat
- Croatia Cavtat