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“Nice hotel overall but could use some work”

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Hotel Croatia Cavtat
Ranked #2 of 18 Hotels in Cavtat
Certificate of Excellence
Canada
Level 6 Contributor
174 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 189 helpful votes
“Nice hotel overall but could use some work”
Reviewed 5 July 2012

The hotel claims to be a 5 star but I'd give it a solid 4. Front desk staff were awesome but staff in the restaurants and bars were less than friendly. Rooms were clean and modern but common areas need some updating. For goodness sake change the hallway carpets! They are just plain gross! The "beaches" are really just concrete pads beside the sea which is common in Croatia just don't expect to see any sand. Bed was very good and AC worked 100%. Short walk into town for cheaper drinks and food. Overall, a very good hotel. Cavtat itself is a wonderful place.

Room Tip: Get a seaview room on the 5th floor or higher
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  • Stayed July 2012, travelled as a couple
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Helpful?
2 Thank RaseBanun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Hotel Croatia Cavtat, responded to this review, 11 July 2012
Dear Guest,
I am pleased to see that you rated our property as: „overall, a very good hotel“.
I also thank you for the positive critics you did on your comments in Trip Advisor. Concerning the beach, you have to know that, due to the topography of the Croatian coast in this region, they are almost no sandy beaches but concrete platforms leading into the sea with all the beach facilities you may imagine at the disposal of our customers including, sun beds, umbrellas, towels, showers, changing rooms, restaurant. Bar, water activities, etc...
I was quite surprised by your opinion concerning the attitude of our employees which is normally the strongest point of our hotel and the reason why people are returning sometimes for one generation in our establishment.
Again thank you for giving us you feedback and best regards form the sunny Dubrovnik,


Gildas Renaux
Hotel Manager
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Belfast, United Kingdom
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 July 2012

While reiterating all the positive things said in the many reviews gone before, I would draw special attention to the staff at the hotel. We were there in a heat wave and despite the obvious distress this was causing to the staff we never had a curt reply or a scowl of any kind. On the contrary everyone was extremely pleasant and forbearing and not (which was very refreshing) in an obsequious way.
We found the staff very genuine, when they enquired about you they really meant it.
Despite the very hard work they were doing there seemed to be a good spirit among them and this added that little extra to making our stay especially good.
Morale seemed very high and there was evidence of a relaxed rapport with the senior management.
If you like walking this is a great base from which to hike deeper into the very beautiful Konavle area, If anything I think the hotel could develop this and advertise it more to the guests. I think it would also be useful for guests to have more historical information about the hotel, the role it played in the war as a U.N. headquarters for example and the fact that it is a stunning example of contemporary architecture. It is good on holiday to be assisted in appreciating what beauty surrounds you, and well put together educational material can greatly enhance that experience.
We will certainly return and would say a big HVALA to all the staff for a wonderful stay.

  • Stayed June 2012, travelled with family
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Helpful?
3 Thank Robert E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Hotel Croatia Cavtat, responded to this review, 5 July 2012
Dear Guest,
Thank you for posting your comments on Trip Advisor Web page. I am glad to see that you truly enjoyed your holidays in our hotel and I want to thank you especially for the kind words you ha concerning our employee’s friendly attitude.
We are all convinced at the Croatia Hotel that the tourism industry success is based on people attitude and it is always encouraging to receive such a feedback as yours.
You are right when mentioning the wonderful architecture of this property which has been for decades the flagship of the Adriatic Sea hotels.
I am glad to see that you are already planning to come back and visit us again and we are just waiting for you in your “home away from home”....
Best regards from the sunny Dubrovnik
Gildas Renaux
Hotel manager
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Belfast, United Kingdom
Level 5 Contributor
94 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 1 July 2012

A beautiful setting with swimming pool and convenient rock,swimming area.An excellent breakfast with many choices .Comfortable rooms and a pleasant bar area.Very convenient for pretty Civtat village - use the steep steps down to the swimming area not the road down to the village.
Helpful staff and a pleasant experience.
Why queue for Sunday arrival registration - surely not a 5* custom.?

  • Stayed June 2012, travelled with friends
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Helpful?
5 Thank keirhardy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Hotel Croatia Cavtat, responded to this review, 5 July 2012
Dear Guest,
Thank you for your short but straight comments on Trip Advisor giving us your feedback on your holidays in our property.
It is good to see that the hotel fulfilled all your expectations in term of room comfort, dining experiences, bar ambiance and employee’s attitude.
The queue you experimented upon arrival was unfortunately due to the fact that we do have an enormous amount of Check-in / check-out every Sunday with sometimes more than 600 arrivals in the morning.
We hope to see you back in our hotel and we wish you a nice summer in your country.
Best regards from the sunny Dubrovnik
Gildas Renaux
Hotel manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, United Kingdom
Level 3 Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 1 July 2012

back to croatia again had relaxing time would recommend a day out with local travel company Kompas to visit Ston and the island of Korcula really good day out with oyster and wine tasting and plenty of free time in Korcula. In the hotel treat yourself to a visit to the energy centre for a massage just the job after a days touring.

Room Tip: A room with a sea view is worth the extra money especially on one of the higher floors
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  • Stayed June 2012, travelled as a couple
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Helpful?
2 Thank margi908
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Hotel Croatia Cavtat, responded to this review, 2 July 2012
Dear guest,
It is always good to see that, one more time, our customers are ranking our property with the highest possible punctuation, following they return from their holidays at the Croatia hotel.
It is true that there are dozens of exiting places to discover around the hotel including the wonderful city of Dubrovnik, Ston, the island of Korcula and much more.... and it is also good to enjoy upon your return to the hotel all our Spa facilities or one of our two large sea water swimming pools to relax after a day touring.
We are glad to see that you truly enjoyed our hotel and we hope to see you back very soon in the sunny Dubrovnik region.
Best regards
Gildas Renaux
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wroclaw, Poland
Level 5 Contributor
41 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 1 July 2012

We spent two nights here in a superior double room with beautiful views of the Adriatic Sea. The hotel is old and it shows especially from the outside and public areas like lobbies, main restaurant, pool. Although the rooms are nice and newly renovated (very comfortable beds) is the whole hotel needs refurbishment and renovation. The hotel is very big (too big) as seen in the summer- it is difficult to find a free sun bed by the pool and the beach. Swimming pool is small and crowded. Buffet breakfast is average. A bit far from Dubrovnik, 40 minutes by taxi, about 250 kuna one way. Or you could sail boat for 50 kuna / 1 ticket / one way. Recommended restaurants "Spinnaker" on the beach ,spacially "fish catch on the day" -delicious! + nice and friendly service staff.
Generally the hotel is ok but without enthusiasm.
Do not come here again :(

Room Tip: Rooms only with sea view on highr floors (6 and above ) recommended !
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  • Stayed June 2012, travelled with friends
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Helpful?
1 Thank Dominika1wroclaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Hotel Croatia Cavtat, responded to this review, 5 July 2012
Dear Guest,
Thank you for your comments on Trip Advisor and for giving us your feedback on your holidays in our property.
I am sorry to see that we did not reach your expectations in some aspects of the operation and specially the fact that our pool was crowded. Unfortunately and despite of the 600 sun beds we display around the pool and on the beach, it may happen that we are missing sometimes space for all our guests.
I am glad to see that you appreciated the comfort of our rooms which, as you said, were totally renovated 3 years ago like our pools and beach facilities as well as our numerous restaurants and bars.
A lot of customers choose the hotel because of its huge size and the fact that we are a bit distant from the crowd of Dubrovnik city in summer time.
We really hope to see you coming back in our hotel and we thank you again for your constructive comments.
Best regards from the sunny Dubrovnik
Gildas Renaux
Hotel manager
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cleethorpes
Level 3 Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 30 June 2012

We travelled to the Hotel Croatia overnight and reached our destination at 10:00 Sunday morning to be told that we could not book into until 14:30. We therefore had to hang around for over 4 hours. If we had had been told byThompsons, who incidentally had brought our flight forward by 2 hours, that this was the case then we could have been prepared and taken a bag with swimming gear and suntan creams and used the facilities. However, there had been no communication and this led to a poor first impression of our holiday and the hotel.and it could easily have been avoided.

Okay thats the groaning out of the way and the only bad thing that we have to report in what turned out to be a top class hotel and a great holiday. The staff were really pleasant and helpful from the manager to the cleaners. The food was very good with plenty of choice and our restaurant waiters, Paula and Duro, deserve a mention as they provided a first class service throughout our stay and nothing was too much trouble for them.

Cavtat was quiet but suited us and the surrounding countryside and views were spectacular. Dubrovnik was beautiful and certainly requires more than one visit.

All in all a great hotel and holiday. Just make sure you take some swimgear if you are travelling early on a Sunday morning.

  • Stayed June 2012, travelled with friends
    • Value
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    • Cleanliness
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Helpful?
6 Thank CleethorpesSpirite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Hotel Croatia Cavtat, responded to this review, 2 July 2012
Dear guest,
Thank you for reporting your feedback on Trip Advisor Web pages and for giving us the best possible ranking.
I am also glad to see that you enjoyed the quality of the food which is something extremely important for a half-board customer.
Concerning the delay on the check-in and as already explained to one of our guest, arrivals on Sunday are always massive and we have to face and absorb in a limited time frame more than 600 departures and 600 arrivals which explain why we have to respect the universal check-in / check-out time when we are fully booked. This is the only way to clean the rooms on time on to provide you with a perfect service.
But after all and as you explained so nicely: “despite of the heavy check-in, we have to report in what turned out to be a top class hotel and a great holiday”. This is definitely the most important.
Best regards from the sunny Dubrovnik and we hope to see you soon back in our property.
Gildas Renaux
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hampshire
Level 4 Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 29 June 2012

We have just come back from a stay at the Hotel Croatia, Cavtat and I cannot speak highly enough of this hotel, it is just what you would expect from a 5 star hotel, the rooms are not hugh but very clean and were towels changed everyday. The food was lovely and varied everyday and the staff were very helpful when we needed them.
The only down side for us was the fact that there were children running up and down the large corridors late at night which was a nuisance but that was not the hotels fault but the parents for not keeping an eye on them!
There is no real beach to speak of with sand however we enjoyed the steps down into the sea which was beautiful and clear and great for snorkeling.
We will definately be going back.

Room Tip: Ask for a room with a sea view it is definately worth it.
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  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank holidaysHampshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Hotel Croatia Cavtat, responded to this review, 2 July 2012
Dear guest,
I can see with a great pleasure that you ranked our property with the highest possible score and that you really enjoyed all our facilities including the cleanliness and comfort of the rooms as well as the variety and quality of our food and, the most important, the friendly attitude of our staff.
It is true that the 2 beaches we have in our property give you the choice between a wild and unspoiled area leading toward the Adriatic Sea and a totally equipped beach facing the village with impeccable waters and all possible services including a restaurant and a bar.
Thank you again for your precious comments. This will definitely encourage us to work even harder to make your next stay with us even more enjoyable.
Best regards
Gildas Renaux
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Croatia Cavtat

Property: Hotel Croatia Cavtat
Address: Frankopanska 10, Cavtat 20207, Croatia
Phone Number:
Region: Croatia > Dalmatia > Dubrovnik-Neretva County > Cavtat
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Cavtat
#2 Family Hotel in Cavtat
#2 Spa Hotel in Cavtat
#5 Romantic Hotel in Cavtat
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hotel Croatia Cavtat 5*
Number of rooms: 487
Official Description (provided by the hotel):
Hotel Croatia is among the leading five-star hotels on the Adriatic. It is the ideal base for exploring Dubrovnik, whether you are here for leisure or business. Hotel Croatia offers private beaches both on the open water and a protected bay, indoor and outdoor pools, hiking trails, state of the art wellness center and award-winning dining facilities. Located between International Airport and Dubrovnik, Cavtat is the perfect location for holiday or business trip. ... more   less 
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Also Known As:
Croatia Hotel Cavtat
Croatia Cavtat

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