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“Well located, good service but slightly over-priced”

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Riva Yacht Harbour Hotel
Ranked #9 of 16 Hotels in Hvar
Beirut, Lebanon
Level 4 Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Well located, good service but slightly over-priced”
Reviewed 21 August 2014

The Riva Yacht hotel is perfectly located in the center of Hvar. The ferry drop-off is literally right in front of the hotel. The hotel was clean and the staff were ok, we were lucky enough to get a large suite which had a small living room (bathrooms in the hotel are a bit weird though). However the hotel is slightly old and for a hefty price of 380 euros a night you'd expect something exceptional in terms of accommodation and service. I think it is safe to say we paid for the location!

  • Stayed August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank MIkeyCh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SuncaniHvarHotels, Manager at Riva Yacht Harbour Hotel, responded to this review, 9 November 2014
Dear valued Guest,

Thank you for your review regarding your stay at Riva Hvar Yacht Harbour Hotel on TripAdvisor.

We are delighted to read that you enjoyed the beautiful views which extend from the lovely Hvar bay and its typical Mediterranean flair all the way to the open sea and the picturesque Paklinski islands - truly a heaven on earth. As well we are glad that we are able to deliver a "good value" with our services and that you found our rooms to be of great design, modern, comfortable and clean. The last but not the least, our premium location right in Hvar's centre close to the ferry docking area and all the main points of interest such as shops, restaurants, bars, clubs...

On behalf of your comment regarding our price please accept our apologies that you felt our hotel to be overpriced. We have taken note of your comments and shall look into this.

At Riva, service is one of our priority and it is always a real pleasure to read that our guest experienced the true Croatian hospitality from the heart.

Finally, we would like to thank you once again for your very positive words in your comment and we are looking forward to welcoming you back for your next Hvar getaway.

Best Regards, Riva Team
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485 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (83)
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English first
San Antonio, Texas
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 19 August 2014

We enjoyed this hotel. The rooms were very contemporary. The location was perfect- an easy walk to everything. Breakfast was nice and included in the price. A pool would have been very nice. We were in Hvar during a busy season but this hotel did not feel crowded. It was a special touch that the hotel staff noticed it was my birthday and brought a cupcake up to the room.

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank herbivores
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SuncaniHvarHotels, Manager at Riva Yacht Harbour Hotel, responded to this review, 9 November 2014
Dear valued Guest,

Thank you for taking the time to share your review of Riva Hvar Yacht Harbour Hotel with TripAdvisor members.

We appreciate your enthusiastic comments about our service, comfortable rooms and excellent location in the heart of Hvar's city center. We are also glad you enjoyed the beautiful views which extend from the lovely Hvar bay and its typical Mediterranean flair all the way to the open sea and the picturesque Paklinski islands - truly a heaven on earth.

Thank you for mentioning our dedicated staff, at Riva we think this is a nice way to provide all of our guests with a truly personal welcome to the hotel and to pamper them during their stay.

We will take into consideration your comment on the pool facility and maybe upgrade the service with some jacuzzi or sauna.

Thank you also for mentioning that you found our breakfast up to your standard.

We hope you will be able to join us again for a personal vacation and look forward to welcoming you back in Hvar in the months and years ahead.

Yours sincerely, Riva Team
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New Delhi, India
Level 4 Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 17 August 2014

Very well located besides the port, great bar downstairs, clean rooms {bathrooms have glass doors though}, good service. not far from the town centre. good to go for when traveling with friends. loved the attic window rooms.

Room Tip: attic window rooms have a nice view. bathrooms have glass doors
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  • Stayed July 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Upasg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SuncaniHvarHotels, Manager at Riva Yacht Harbour Hotel, responded to this review, 25 August 2014
Dear valued Guest,

Thank you for being our guest and for sharing your thoughts of the Riva Hvar Yacht Harbour Hotel on our TripAdvisor page.

We appreciate your feedback since the continuous improvement of our product and services are highly important to us.

We are particularly pleased that you found your room and the housekeeping service as you expected them to be. We always adhere to our high standards of hospitality to ensure our guests a fantastic stay in our enviable location in the heart of Hvar.

Your feedback is a great motivation to us to continue our efforts in the same direction, and we will gladly share your comment with our staff.

We hope that we will have the pleasure of welcoming you back to the Riva Hvar Yacht Harbour Hotel in the not too distant future.

With kind regards, Riva Team
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Helsinki, Finland
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 August 2014 via mobile

Rooms are very small (approx. 16m2), that was ok, because it was clearly stated in the web-site.

Lightning in rooms is terrible, staff changed only half lightbulbs that were burned after mention about it. Minibar fridge didn't work either and it tool three days to replace.

Housekeeping kind of ok, very friendly and polite... No change of towels except when specifically asked.

Difficult to get service in bars/restaurants and more difficult to get an invoice even when places were almost empty, half of the time have to walk to the waiter.

Uniforms, can't know who is waiter, hostess, bar staff, etc. Nametags or representing themselves would be nice.

Younger staff very frendly, older not so.

Transfer staff very friendly and helpfull and they have nametags and represent themselves.

Stayed July 2014, travelled solo
Helpful?
Thank TJH73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SuncaniHvarHotels, Manager at Riva Yacht Harbour Hotel, responded to this review, 9 November 2014
Dear valued Guest,

Thank you for the detailed review on Trip Advisor regarding your stay at Riva Hvar Yacht Harbour Hotel.

We have taken note of your comments and have informed our Maintenance department to search for ways to better solve the issues you have pinpointed. We are also looking into how best we can solve the mentioned issues related to our Housekeeping and Food&Beverage departments.

We look forward to welcome you back in Hvar and assure you of our best service at all times..

Kind regards, Riva Team
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London, United Kingdom
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 10 August 2014 via mobile

I booked my last night in hvar at the Riva hotel for a one night treat as well as i was struggling for last minute accommodation.
Room was small but i did like the modern, cool interior and lovely harvour view.
I was expecting a restful night sleep for the large cost paid just for one night and was kept up till 3am by the club underneath. Not exaggerating it was so extremely loud i could almost feel the vibrations! Am appalled not more has been done to the windows to avoid this in a 4 star luxury hotel and could have got more sleep paying fractions less in a dorm of a youth hostel. I spoke to the man at reception who said it is also hard for those working there as they constantly get complaints from guests through out the night. Such a waste and I dont know how the hotel can get away with charging such an amount!

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank JoannaMay853
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SuncaniHvarHotels, Manager at Riva Yacht Harbour Hotel, responded to this review, 11 August 2014
Dear valued Guest,

Thank you for staying at Riva Hvar Yacht Harbour Hotel, Hvar's trendiest boutique sea-side hotel. Riva is located on the waterfront promenade in the heart of Hvar town, on a unique location with yachts docked in front and lots of bars and coffee bars around. We are very sorry you weren’t satisfied with your stay. Riva’s rooms are small, but uniquely designed, featuring designer furnishings and outstanding views of Hvar's idilliac harbour and mesmerizing sunsets. We hope the noise did not take away too much from your stay and truly wish to see you in Hvar again.

Best regards, Riva Team
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Travellers are raving about these Hvar hotels

Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 August 2014 via mobile

DO NOT book a sea front room unless you are mid 20s and sleeping before 2.30am is unimportant to you. There is a bar downstairs which stays open until late.

On the positive the staff were sympathetic and arranged to have us moved to the sister hotel across the port which was much better.

The rooms at the rear may be better

Stayed August 2014
Helpful?
Thank Alan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SuncaniHvarHotels, Manager at Riva Yacht Harbour Hotel, responded to this review, 11 August 2014
Dear Guest,

Thank you very much for sharing your review on TripAdvisor and for choosing Riva Hvar yacht Harbour Hotel for your stay. As you kindly stated, Hvar gets quite busy in the high season, especially in the city center where all of the guests reunite for a cosmopolitan drink at a lounge or for warming up with their friends before heading to Palmižana beach or some other party destination on the beautiful Paklinski islands in Hvar's harbour vicinity. As of this month, we implemented special isolation on our front facade to keep the noise levels at a bearable level which was as well confirmed by the professionals who evaluated the noise levels as well as our isolation and equipment.
We apologize if your stay with us wasn't at the level you expected.

We hope to welcome you again Hvar, Riva Team
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New York City, New York
2 reviews
Reviewed 29 July 2014

The only highlight of this hotel is location and the fact that there really aren't many other option in Hvar. If you get a room facing the water you get a great view but be aware that there is a popular outside bar right under the hotel so you will hear noise all night. This is easy to fix though because if you stay on the opposite side you won't hear any noise.

The biggest let down of the hotel is their concierge. They couldn't help me with one thing so don't rely on them for anything. Their only answer was "I don't know" so just be aware that this hotel is conveniently located but that's about it.

Room Tip: If you don't want to deal with noise ask to be in a room that does not face the water.
See more room tips
  • Stayed July 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank melito820
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SuncaniHvarHotels, Manager at Riva Yacht Harbour Hotel, responded to this review, 30 July 2014
Dear Valued Guest,

Thank you for taking the time to post your experience during your stay at Riva Hvar Yacht Harbour Hotel on TripAdvisor. Even though you rated our location and great views from the room with a high score, your opinion differs when evaluating our concierge services as well as the close proximity of the main Hvar promenade which is known worldwide for its rich variety of clubs and nightclub venues.
We were glad to have you as our guest and appreciate your comments which help us to improve continuously. It is indeed regretful to hear that these negative aspects of your vacation tarnished your overall experience.
We will investigate thoroughly with our staff your complaint about our concierge services but rest assured that our dedicated concierge team is constantly trained to provide nothing but the best customer service with the sole aim of propitiating everlasting memorable vacations.

We regret not being able to rectify your experience whilst staying with us. Once again, please accept our sincere apology as our main pillar is to make all of our customers happy. We look forward to welcoming you back very soon to provide you with our best experience.

Warm regards, Riva Team
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Additional Information about Riva Yacht Harbour Hotel

Property: Riva Yacht Harbour Hotel
Address: Obala Riva 27, Hvar, Hvar Island 21450, Croatia
Region: Croatia > Dalmatia > Split-Dalmatia County > Hvar Island > Hvar
Amenities:
Bar / Lounge Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#5 Luxury Hotel in Hvar
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Riva Yacht Harbour Hotel 4*
Number of rooms: 54
Official Description (provided by the hotel):
Overlooking the waterfront promenade in the heart of the medieval Hvar town, Riva, one of Croatia's trendiest boutique hotels, offers you the finest in Adriatic ambiance. Incorporating a beautiful 100-year-old building, Riva brings together the best of both worlds: old world charm and state of the art luxury. You'll find yourself at home in one of Riva's rooms featuring uniquely designed interiors, contemporary furnishings and an exceptional view of sunsets over the Paklinski Islands. ... more   less 
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Also Known As:
Riva Hvar Yacht Harbour Hotel

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