I was really impressed with this hotel. It just has everything and is in a brilliant location. Rovinj is a great place as well. There seems to be lots going on and is full of restaurants and cafe bars to enjoy on an evening.
I stayed in 2 weeks and it was one of the best hotels I have stayed in. You can see all the great about this hotel in the reviews below. I will not go over how great it is as you can read it there.
However there are three things that let this hotel down. Wifi, front desk service and the spa.
Primarily Wifi. I think this was fixed on my last day in the hotel, however it is dreadful. You did not just connect to the wifi you had to wait until login screen popped up, the problem was that the pop up screen did not always appear so you had to turn your device off and on to get connected. Even when you had managed to connect it logged you out after 5 mins. We deliberately chose a hotel with Wifi as we needed to be able to conduct skype conversations and pick up urgent emails. When you get cut off mid conversation or suddenly realise an important email has not been sent because the wifi had logged you off again it is very annoying.
I understand Wifi is not hugely important to most people however this brings me on to the one area that I think this hotel needs to improve on. Front desk service. I found the front desk staff really unhelpful. All the other staff in the hotel seem to be great and wanted to help, but the staff on the front desk seemed to think they were there to just look pretty. Three times I complained about the Wifi, three times they said they would get back to me and never did. The shower in our room was very slow draining towards the end of our hotel, so I reported it. Nothing was done about it. The safe in our room had been left "open" but locked by the previous occupants, so I asked reception if someone could come and reset it so I could use it. Nothing was done about this either. None of the above items I went back to the reception with as I wanted to relax and enjoy my holiday without getting stressed, but if the manager reads this review, try swapping you restaurant and bar staff and cleaners with your front of house staff. There was such a marked difference in attitude it seemed unbelievable.
The Spa is not up to much either, you have access via an underground tunnel to the next door hotel's spa which is much better however the pool (spa) that is in the hotel is awful, the small tiles are falling off and it just does not look very nice or clean. This is a real shame as it really lets the image of the hotel down.
I would return to this hotel, it is a hidden gem, not perfect, but not far off.
- Official Description (provided by the hotel):
- Enjoy a serene view of the quiet cove from your own balcony, only 10 minutes away from Rovinj`s Old Town or put your feet up in the lush garden around the pool before exploring the refined cooking in the Wine Vault restaurant. ... more less
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- Also Known As:
- Monte Mulini Hotel