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“Great trip”
4 of 5 bubbles Review of Jamu Lodge

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Jamu Lodge
Certificate of Excellence
Zaltbommel, The Netherlands
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great trip”
4 of 5 bubbles Reviewed 16 May 2014 via mobile

What a nice lodge. Good food nice and clean rooms. The guide Michuel made sure we had a good time. He explained everything well. He showed us anaconda, monkeys, dolphins all kind of insects. Nice thing was he showed all kinds of medicinal plants an trees. We where there for the tree night four days trip. Make sure you bring a light there is not always electricity and enough clothes because its hard to dry clothes in the jungle.

Stayed May 2014, travelled with friends
Helpful?
Thank stephanlisa81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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172 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (15)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Spanish first
  • Swedish first
  • Any
English first
Quito, Ecuador
Level Contributor
297 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
5 of 5 bubbles Reviewed 5 May 2014

I was there in the Cuyabenos reserve for my 5th time and this Lodge can be basic in some ways but once you get the excursions you feel that nothig else matters! ... the food is amazing and the excursion during the night is one of the most amazing experiences.

  • Stayed September 2013, travelled on business
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    • Cleanliness
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Helpful?
1 Thank Jorge S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santiago Metropolitan Region, Chile
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 16 March 2014

My son and I stayed at Jamu Lodge in February 2014. The lodge gives you an authentic feeling about being in the Amazon. The only electricity is furnished by solar panels. Therefore there is a limited amount available. Candles are used in the cabins although electricity is available in the bathrooms during the night. The walks and canoe rides are excellent. I enjoyed myself so much. As for the food, it was plentiful and good. Coffee, tea and water are always available. The cabins were nice and the staff was always friendly and helpful. There was an exciting feel about very day. I would certainly go back if I had the chance.

  • Stayed February 2014, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank pachi073
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 7 December 2013

We had mixed experiences at Jamu and much of what we found is already articulated in the reviews below. Jamu has lots going for it, but could use a dose of professional hospitality intervention - ie, staff training - to make it a much better facility and experience. Right now, you get what you pay for, so my expectations were low, and not out of line with what was provided.

But here are a few suggestions for the owners of Jamu:

1. Rein in your rogue guide Miguel - he needs training most of all. He is knowledgeable and enthusiastic about pointing out and identifying animals, but he is impatient and sometimes rude, his timing and scheduling for being out and seeing the animals is completely unacceptable and unreliable, and his judgement was put into question when he left one of our canoes to help another canoe that was actually leaking!! In my opinion, you NEVER leave the customer in charge of a boat! I don't care how deep or shallow the water is, but to not have a guide in charge of a canoe with 8 people in it to fend for themselves in a torrential downpour, upstream and with broken paddles to get back to the lodge was sheer stupidity and very poor judgment. It was a safety issue, plain and simple, but when I confronted him (in private) about this, he became defensive and from then on treated me coldly and with disdain.

2. The food there is basic...nothing to write home about. The vegetarian meals should have been better, there was no excuse for that. The cooks, while accommodating, need some training too.

3. Our guide also assured us that our belongings would be safe and secure in our rooms. We had stuff stolen from our bags - nothing expensive or a great loss, but items like a small flashlight, a rain jacket and a fleece pullover. Lock it, or lose it!

4. The trip upriver to the village was interesting - although a bit too long for a hot day. But there were no bathroom facilities, or additional bottled water available, all of which should be considered before taking that many people there. The lodge could have brought extra water bottles for us, AND the Lodge could work with the village to construct a simple outhouse or toilet facility. We were there all day, so this is not just a luxury.

5. Our room did not have hot water. What difficulty would it have been to a) tell us beforehand, or b) turn on the hot water?! Jamu Lodge is a hotel facility and should be run like one. To put your guide in charge of being the lodge and activities manager is poor management in general, and it shows.

Overall, the experience of being in this beautiful rainforest should not be overshadowed by incompetent, poorly trained staff. I had no problems with it being rustic and a bit primitive, but such little effort to improve on these basics would have allowed me to rate Jamu Lodge much higher.
Michele L.

Room Tip: Higher floors are brighter. Ours was in the back and had very poor light.
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank Michele L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jamucito, Gerente at Jamu Lodge, responded to this review, 16 July 2015
Dear Michel, we are very glad to receive your message. We want to let you know that since getting your remarks on our services, JAMU LODGE immediately started to review it Client Services´ Processes. Thanks to this review a group of weaknesses were detected and as a part of this correction process, the Guide José Miguel quitted working with us. As for your notes regarding our Staff Training, we are glad to tell you that since 2013 some steps have been taken to gradually improve our personnel´s professionalism and happily nowadays these steps are proving to be fruitful. Be assured also that we take vegetarian people´s needs very seriously and according to our resources we do our best to meet both their needs and service´s expectations. Once again thanks for your comment.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mexico
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 7 December 2013

How can a service oriented business screw up such a fantastic, awesome place?

The short answer is overall poor customer service.

For example; scheduling outings in the middle of the day when the animals are sleeping. Claiming to offer vegetarian dishes up front, but what that actually meant was just leaving out the main course of meat or chicken. So we ate only side dishes that were shared with all guests. We hadn't signed up for a weight reduction trip, but, it never hurts to loose a couple of pounds, I guess.

The canoes were in bad shape without adequate life jackets and several broken paddles. On one trip, a canoe sprang a leak and began taking on water during a torrential downpour. Luckily, there was a good outcome, but it had all the makings of a near disaster. Little mistakes will add up to a disaster.

We were there for five days and were told that we would be going on a fabulous hike for 3 hours in the rain forest while the others headed home. We ended up paddling a canoe for 4 hours in the middle of the day, sun beating down, eating lunch on an ant infested tiny beach, and unable to swim and cool off in the lake due to eels and stingrays. Thank goodness for a brief rain shower on the way back.

Finally, the main guide was a gigolo and was busy wooing a single female in our group, which, as any single female traveler knows, comes with the territory. And that is so tiring to be the victim (she has to off be on guard for dangerous animals and the guide!) and also for the rest of us to have to watch it! I suggest hiring some female naturalists. All the employees were male.

The price was right, but I would have gladly paid more for better service.

  • Stayed October 2013, travelled with family
    • Value
    • Location
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Helpful?
1 Thank MCruzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jamucito, Gerente at Jamu Lodge, responded to this review, 16 July 2015
Hi MCruzz! Thanks for your comment. We agree, our lodge is located within a marvelous and fantastic place. However, we´re very sorry that your perception related to the services received by our staff was not the best, as you don´t deserve less. Before replying this message, we have thoroughly investigated the entire situation you described and have taken the necessary measures to correct the things that were not working appropriately as to the vegetarian food, the logistics among others to guarantee. Be assured that your comments help us become better are always welcome and that we take very seriously each of them.
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Maine
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 5 December 2013

We chose Jamu based purely on price and hearing that all tours in the Cuyabeno offer the same activities and differ only on food and lodging. The activities were incredible and provided by the greatest guide, David, and staff of the lodge. David knows his stuff and offers the information enthusiastically and with energy every time, even if you keep him up late chatting about that knowledge. The kitchen staff and boat drivers were professional and provided excellent food and boat sightseeing.

While I can't compare Jamu to other lodges on food or lodging, I and everyone there at the same time very much enjoyed the food at all meals. We were well-fed and with good variety! Coffee, tea, water all the time. The rooms were well-equipped, basic but had all you could need, including mosquito nets and toilets!

I will definitely highly recommend this place to family and friends going to the area!

Room Tip: Some of the private rooms have hot water, but the bigger-capacity rooms have just cold water, so be...
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  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kusloan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quito, Ecuador
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 28 November 2013

I had mixed feelings after reading some of the reviews, but glad that I decided to go. The Cuyabeno area is just fantastic with lots of wildlife to see.
The lodge has a very friendly staff, the guide (David) was excellent, pointing out lots of animals on our tours.
The double rooms were clean, with mosquito nets, hot shower and even had electricity in the bathrooms.
Overall, great experience for the money you pay.

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alex L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Jamu Lodge

Property: Jamu Lodge
Address: Cuyabeno Reserve, Cuyabeno Wildlife Reserve, Ecuador
Region: Ecuador > Sucumbios Province > Cuyabeno Wildlife Reserve
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Restaurant Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #3 of 9 Speciality Lodging in Cuyabeno Wildlife Reserve
Price Range (Based on Average Rates): £££
Number of rooms: 18
Official Description (provided by the hotel):
Jamu Lodge is an Eco-Hotel located in the Cuyabeno Reserve, close to Laguna Grande.We have a total of 18 rooms for multiple or double accommodation, most with private bathroom and hot water, dining area, lounge area with hammocks and bar.The hotel employs different sustainability policies, like a sustainable waste management systems (e.g. we try to minimize waste by buying in bulks, using local ingredients in the kitchen), water saving measures, recycling organic and non-organic wastes were possible.Furthermore, we provide biodegradable shampoo and soap for guests, and use biodegradable products for housecleaning.For electricity we have solar energy to charge batteries from mobile devices, cameras and video cameras.Buildings are constructed with recycled materials where possible, and in harmony with the natural surroundings, reflecting the traditional design of the Amazon.We employ and train local staff where possible, and who are paid at fair wages, for example our river transport is handled by the local community. Our operation minimizes fossil fuels encouraging our visitors to do the activities rowing.We also protect the native fauna and flora and inform guests, staff and visitors of the importance and value of a healthy ecosystem and describe how to best enjoy the area without causing negative impacts. ... more   less 
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