Because you can't eat atmosphere or service, I am giving it a 1. However, the staff and our experience here was quite unique and I'd give them a 5 for taking care of their guests. Husband and I debated that our meals here might have been in our Top 5 worst meals of our lives. No joke. Just bad. It's unfortunate because it's in a great location, nice views of the water and a chill rooftop terrace.
We stopped here because we were staying in a hotel just a few blocks up and had been walking around on the malecon...there was a lot of Christmas festivities going on and a ton of people out. The area had Santa, rides, nativity sets, holiday lights...there was just a ton of local families out with their kids and it was really nice. While we were debating the menu at the door, a huge commotion and police officers / sirens started to fill the area. We werent sure what was going on so we just decided to go inside to get off the street. Once we were there, they closed the restaurant doors and locked them which was odd...and we kind of freaked out...OK, guess we were eating here. We went upstairs to the rooftop terrace, sat down and ordered. We noticed commotion continue to go on down below, police here and there and within 20 minutes the entire malecon was cleared. We asked the manager what was going on and he said that it was reported that after a futbol game, some hoodlums with guns were robbing people up and down the malecon. In particular, there were gunmen on a corner a few blocks down staked out. At this point the entire area was nearly deserted, and the restaurant was clearing but people were apprehensive to leave and go on the street. Some of the local people just walked out but you could tell that most people that looked like tourists didnt know what to do.
To make a long story short, we waited and waited...obviously, not wanting to leave because supposed danger, with guns and robbing people was actually up in the direction that we needed to walk to get back to our hotel. There were also no taxis around for us. The manager then walked me and my husband to the door and had one of his friends, I believe another staff member, pull up his car right in front of the restaurant, he waved us in, and drove us to our hotel. It was pretty crazy that they did that and we were so thankful. My husband and I have travelled a lot throughout S. America and have never really felt unsafe but this was the first time that we've been exposed to an incident like this. We're so appreciative to the staff at this restaurant for helping us out.
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