The interior is decorated with your standard flare, but this branch/property is lacking customer service.
After arriving and calling for the shuttle from the airport, we were met outside and told we would be taking a random taxi from an Courtyard employee. This taxi had none of the official designations (cameras, driver info, etc.). We arrived safe and sound though, but was an awkward way to arrive.
Upon arrival we were greeted by a nice receptionist. She gave the regular run down about the hotel. Afterwards I mentioned I had received an email stating I was eligible for a free upgrade. However, the manager stated they only had room for part of our stay. Hmm, a little weird that the entire hotels booked on a Monday night. Sure enough I check the availability from my room and they have numerous rooms in the next tier.
All I can say is this place isn't focused on customer service.
- Official Description (provided by the hotel):
- Enjoy both comfort and sophistication at the Courtyard Guayaquil. Our modern hotel offers free Wi-Fi and other excellent perks for your Ecuador visit. ... more less
- Reservation Options:
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- Also Known As:
- Courtyard By Marriott Guayaquil Hotel Guayaquil